Lack Of Google/HTC Customer Service Is Problematic

Lack Of Google/HTC Customer Service Is Problematic

The Google/HTC Nexus One has been out for two weeks now, but the poor customer service vortex has sucked in many Consumerist readers, devouring their access to a functional phone, as well as their 14-day grace periods for returns. [More]

Apparently, Replacing A Dead Nexus One Is Too Hard For HTC

Apparently, Replacing A Dead Nexus One Is Too Hard For HTC

Prashant loves Google’s software products and open policies, and decided to purchase a Nexus One on the very first day they hit the market. He writes that the phone he purchased was dead, and handset manufacturer HTC keeps making promises to send a handset that they never actually send. [More]