AT&T's Customer Service Has No Damn Clue What's Going On With The New iPhone

AT&T's Customer Service Has No Damn Clue What's Going On With The New iPhone

Reader Micah is under contract with AT&T, and is interested in getting the new iPhone when it comes out. Unfortunately, Micah’s account is not currently eligible for an upgrade, so AT&T keeps telling him that he’ll need to cancel his phone, and pay an ETF in order to get the new iPhone. As far as we can tell, this just isn’t true.