Consumerist
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att
AT&T Won't Honor iPhone Price Announced In Its Own Press Release
Reader Rom is angry with AT&T because they won't sell him an iPhone 3G for the price listed in their press release. AT&T says the promotional pricing ($199 for an 8GB, $299 for a 16GB) is only available to, among others, existing iPhone customers. Rom is an existing iPhone customer. More » -
iphone 3g
My White iPhone Is Cracked, But Not In A Good Way
Reader Zach says that he heard that white iPhones were cracking, but he got one anyway because there was a longer wait for the black ones. When he got home, he noticed two small cracks in the back of the phone. More » -
frustrations
Buying An iPhone Is A Huge Pain In The Butt For Business Customers
So there appears to be something of a shortage of iPhones this time around, and while it's probably good for "creating buzz" it's not so great for wooing busy business customers away from their Blackberries, according to reader James. You see, only the Apple store has iPhones, but only the AT&T store can activate them for James. More » -
apple
Apple Doesn't Know How To Handle The MobileMe Crisis
Apple excels in product design and user interface, and their operating system is pretty sweet, too. What Apple has a much rockier history with is customer service—in individual instances it can be great, but historically when there's a problem with one of their products, Apple clams up like a sullen teen and refuses to talk. Their new MobileMe service has had problems since it launched two weeks ago, and even now there are thousands of users who can't sync, or whose email has been deleted (oops, should've set up Time Machine). David Pogue points out that Apple's lack of an adequate response is completely unacceptable—or would be for any other company:
It's amazing that Apple doesn't recognize this situation. This is an airplane that's stuck on the runway for hours with no food or working bathroom. And the pilot doesn't come on the P.A. system to tell the customers what the problem is, what's being done to fix it, how much longer they might be stuck, and how he empathizes with their plight. Instead, he comes on once every three hours to repeat the same thing: "We apologize for the inconvenience."
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iphone
Should AT&T Be Advertising The iPhone's 3G Speed Where There Is No 3G Network?
Reader temporaryerror brings up an interesting point. Should AT&T and Apple be advertising the iPhone 3G as "twice as fast" in areas where there is no 3G coverage? He sent in the above advertisement from the local Wichita, KS newspaper. He says that the closest 3G network is 120 miles away in Topeka, and that the advertisement doesn't disclose this information. Is this ok? More » -
happy endings
Two Out Of Three Of My iPhones Were Defective And The Third Won't Receive Calls
Reader Michael is having a rough time with the iPhone. He says that two out of three of the iPhones purchased by his family were defective, and the third one wouldn't receive calls. Weirdly, this story has a happy ending, because Michael found some contact information on Consumerist that got his problem solved in 5 minutes. More » -
iphone 3g
That Sure Is An Expensive Phone Ya Got There, Mr. Hobo
Fine, fine, the iPhone is decent and all that, but here's a funny clip from "The Soup" that puts the lie to that whole "It's so much cheaper!" hype. And if you're not an iPhone owner and need even more reason to feel good about that, check out Wisebread's rant against people who stand in line for gadgets. More »
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returns and exchanges
Exchanging A Defective iPhone 3G Is A Huge Pain In The Butt
Reader Joshua wants to warn everyone that exchanging your defective-out-of-the-box iPhone 3G is a huge pain the butt. His girlfriend got her iPhone on launch day but quickly discovered that the speaker was broken. She brought it into the Apple store to have it checked out and an employee accidentally dropped it. At that point, Apple told them they'd just replace to the phone. That's where things got complicated. More » -
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call ATT president
Reach ATT Wireless Executive Customer Service
Here are the phone numbers to reach the AT&T Wireless Offices Of The President
Eastern States: 877-707-6220
Western States: 800-498-1912(Photo: jetsetpress)
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iphone 3g
Buying An iPhone 3G Was Surprisingly Easy. Activating It Was Not.
As Consumerist's resident Apple fanboy, I spent the last few hours standing outside an AT&T store waiting to buy the iPhone 3G, then waiting for it to activate in iTunes. Here's what went down.
More »
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iphone
VIDEO: Activist Bum Rushes iPhone Line With Flag Pony
The first person in line at the 5th Ave Apple store in Manhattan wassome kind of activistDaniel Bowman Simon, part of a group who camped out in front of The Cube for over a week, hoping to use it as an opportunity to bring exposure to issues of, "sustainability, affordable housing, energy security, and locally-grown food," who tried to bumrush the applauding Apple receiving line of Apple employees and penetrate The Cube with what appears to be a metal/aluminum-foil horse carrying an American flag. The worldmay never knownow knows exactly what sort of brilliant political statement he was trying to make as he was quickly intercepted by burly security guards who jettisoned him away to make room for more obedient cult members. Video, inside... More » -
iphone
Some New iPhone 3Gs Sport Yellow Tinge
Reports on the MacRumors forums and Gizmodo comments assert that some of the new Apple iPhone 3Gs look distinctly iJaundiced. Needless to say, the owners are pissed. Did you get one of these banana phones? Send an email with a pic to tips@consumerist.com or let us know in the comments. -
iphone
Limited New iPhones At ATT Stores, Latecomers Pay Extra To Have Phones Shipped
Only the first lucky clutch of people in line today at AT&T stores will walk out with a new iPhone 3G in-hand. There were only 30 phones available in total at the the biggest AT&T store in Waterbury CT, at the Brass Mill Center, according to a store employee. Reporting from the line, reader Kevin says that everyone else was given an option to buy a slip of paper for $226.79 (see a scan of it posted inside), have the phone shipped from the warehouse to you, then you come back to the store to activate the phone. Customers will have to pay for the shipping charges for this favor. More »
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iphone
No Shade For Sweaty Cleveland iPhone 3G Hopefuls
Reader Ron writes:
Folks waiting in line for an iPhone 3G at the Legacy Village Apple store near Cleveland, OH are being told by Legacy Village (the complex, not the Apple store) that they can't wait in line on the sidewalk - even the sidewalk that doesn't have storefronts on it. This is made worse by the fact that today is an unusually sunny day in Cleveland and the sidewalk is the only place where there is any shade!
It's currently 82 degrees and sunny sunny sunny in beautiful Cleveland. Pack water and a parasol.
(Photo: TheeErin)
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iphone
National iPhone 3G Activation Failure Due To Apple's "Short Tether" System?
When I heard that the iPhone activations were completely borked, I thought, man, that's what you get for partnering with the Death Star. But from what reader Justin heard from an ATT rep, oh-so-pristine Appple might actually be the one with blemishes. He writes,
According to an ATT rep I just spoke with, the problem is with Apple's Short Tether system, which is the Apple-side system that does the last part of the activation. I got my $36 activation fee refunded just by calling their customer service, and also had additional $59.50 credited back to my account in addition. I'm pissed that my iPhone isn't working, but at least I got $95.50 of my iMoneys back!
Then again, that is an AT&T rep. No doubt Apple reps are blaming the outage on AT&T's "Long Bridle" system or some such thing...
(Photo: Getty)
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iphone
iPhone 3G Activations Fail Nationwide
A nation-wide epic fail of the iPhone activation systems has gutted the release of the new iPhone 3G. Here's an account from reader Tyler:
More »
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iphone
Don't Live Near A Big City? Here's Something You Should Know Before Upgrading Your iPhone
The new iPhone is 3G—but AT&T's 3G network isn't exactly "nationwide," so you might want to check the coverage map to make sure that there's a 3G network in your area. More » -
get out of your cellphone contract
Want The New iPhone? Here's How To Escape Your Current Cellphone Contract ETF-Free
As the second coming of the Jesusphone 3G draws near, we wanted to remind customers of other wireless carriers that there are ways to escape your existing cellphone contract free of early termination fees, and trade your piddling Verizon, Sprint, or T-Mobile bills for hundreds of pages of gloriously itemized AT&T charges. Or just switch carriers. More »
iphone 3g
New York, 10:36 PM
Tue Nov 10
22 posts in the last 24 hours
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