Matt is having some trouble getting Dell to sort out its billing mistake with his new TV purchase. It’s an interesting story because for the most part, Dell employees or outsourced CSRs are trying to be helpful to Matt, but nothing has actually been accomplished yet over email, chat, or the telephone. Matt wants his $300 back, and Dell wants Matt to just return the TV set if he won’t pay the non-discounted price. We think he may have a case here for disputing the overcharged amount.
The university has estimated that each complaint – basically a warning that a computer on the UNL campus is being used to pirate music – costs about $11 to process, Weir said. So the university wants to be paid for its trouble. Wiltse’s letter to the Denver firm representing the RIAA asked the recording industry to reimburse NU for the cost of finding the offending students.