Hurray, Time Warner Customers Are Back Online After Internet Outage

Hurray, Time Warner Customers Are Back Online After Internet Outage

If you’re a Time Warner Cable customer, welcome back! The Internet missed you. Many customers nationwide reported an outage this morning, though Time Warner claims that all customers are now back online. [More]

The FCC Thinks It Might Want To Start Collecting Taxes On Broadband Internet Service

The FCC Thinks It Might Want To Start Collecting Taxes On Broadband Internet Service

Here’s something you might have missed — there could soon be a new tax on your broadband Internet service, if the Federal Communications Commission has its way. The proposed tax would go toward ensuring more people have access to the Internet, along the lines of the taxes already consumers pay for landlines and cellular phone service. [More]

Verizon EECB Fixes DSL Price Glitches, Nets 2 Months Of Credit

Verizon EECB Fixes DSL Price Glitches, Nets 2 Months Of Credit

Joshua, who struggled with Verizon’s flaky DSL service and pricing shenanigans, launched an Executive E-mail Carpet Bomb just after he notified us of the problem. And by the time we posted his story the company had already swooped in and taken care of him. [More]

AT&T Took Me Offline For Nearly A Week When I Upgraded Internet Service

AT&T Took Me Offline For Nearly A Week When I Upgraded Internet Service

Since you’re reading this on Christmas Day, there’s a reasonable chance you’d agree that losing internet access for a week is tantamount to going without food or showering. [More]

Cox: What, We Need Permission To Bill For Sports And Movie Tiers?

Cox: What, We Need Permission To Bill For Sports And Movie Tiers?

Cox apparently doesn’t understand that they need permission before billing for extras like sports and movie tiers. The cable provider surprised reader Adrienne with a $130 bill for a triple-play package that was supposed to cost $100 per month, including all taxes and fees. When Adrienne called to complain, Cox straightened out the situation by tacking on yet another unrequested charge, this time for Starz.

Comcast Tech Accuses 74-Year-Old Man Of Stealing Cable Service

Comcast Tech Accuses 74-Year-Old Man Of Stealing Cable Service

Ally’s story, after the jump…