Bank Of America CEO's Pep-Talk Email To Workers

Bank Of America CEO's Pep-Talk Email To Workers

Bank of America’s CEO Brian Moynihan posted an email to the company’s intranet telling the rank and file to keep their chins up amidst their sinking stock price and news that they would be sued by AIG for selling crap mortgages. [More]

AT&T To Change Text Message Packages And Chuck Some Upgrade Discounts

AT&T To Change Text Message Packages And Chuck Some Upgrade Discounts

Is it cellphone plan adverse tweak season? Now AT&T is changing up its text message plans and doubling the per message rate for going over them, and getting rid of some upgrade discounts, reports Engadget, going off a leaked internal document. [More]

"This Is Not A Test" – Subway Says It Definitely Will Start Tessellating Cheese July 1

Subway has officially confirmed what we reported last week based on leaked internal documents: they’re gonna start tesselating their cheese on all their sandwiches starting July 1st. Hot damn, summer in the city. [More]

Subway To Start Tessellating Cheese July 1?

Subway To Start Tessellating Cheese July 1?

Three years after the protests began, it seems Subway has finally listened to its customers and will start tessellating cheese on its sandwiches, according to what appears to be an internal weekly newsletter. [More]

Verizon & Sprint's Sales Tips For Killing iPhone, Circa 2007

Verizon & Sprint's Sales Tips For Killing iPhone, Circa 2007

Let’s step into a time machine and travel through the mists of chronos to an ancient yesteryear. It was a different era, Britney Spears shaved her head, Boris Yeltsin died, and people learned how to print images on toast from the comfort of their own workshops. Oh, and a lil’ thing called an iPhone came out. The year was 2007, and Verizon and Sprint were so scared that they issued these ridiculous sheets to their frontline reps with talking points for discouraging people from buying an iPhone: [More]

AT&T To Require Smartphone Data Plans For Smartphones

AT&T To Require Smartphone Data Plans For Smartphones

Bad news, smartphone-owning AT&T customers. Starting September 6, customers will not be permitted to use a smartphone on the network without purchasing a smartphone data plan. Exceptions: unlocked phones and customers who currently have a smartphone (think Blackberry or Palm) but use a non-smartphone data plan.

Office Depot To Employees: "Don't Lie About Inventory"

Office Depot To Employees: "Don't Lie About Inventory"

An anonymous Office Depot employee sent us this internal reminder from HQ that addresses this week’s allegations that associates and managers lie about inventory depending on the customer. Now the next time you’re told by an Office Depot associate that the laptop you want is out of stock, you can say, “Are you absolutely sure? Because I know you had a Sales Practices Reminder on March 12th about lying to customers.” And if a manager tries to get all up in, uhm, your grill area, you can say, “Don’t you have some tasks to go check off in your Task Manager?”

Internal AmEx Doc On $300 Bribe To Zero Account And Leave Program

Internal AmEx Doc On $300 Bribe To Zero Account And Leave Program

Here’s an internal AmEx doc with what customer service reps should say when people call up asking about the $300 to pay off and close your account program, or, as they term it, the “Balance Down Initiative.” The sheet was obtained exclusively by creditcarforum.com. My favorite part is the answer for if people who weren’t chosen to participate ask if they can join. The correct response is, “We apologize, but we can only honor this offer for selected cardmembers. However, if you’re interested in paying down your balance, I can help you with that.” Full doc inside…

Geek Squad's Unionizing Efforts Met By Best Buy's Concerned Bulk Email

Geek Squad's Unionizing Efforts Met By Best Buy's Concerned Bulk Email

Emails are shooting around to Geek Squad employees, encouraging them to join the Communications Workers of America union, so Best Buy retorts with emails of its own to voice its concerns. In an email sent by corporate management, Best Buy spoke of its concerns about unions, that unions would hinder its ability to speak with and negotiate with each Geek Squad employee individually. For, there’s nothing like the closeness created when one employee negotiates with a hydra. That’s just one fun piece of FUD (fear, uncertainty, doubt) in the email, posted inside…

Leaks: Details On Sprint's New Decreasing ETF

Leaks: Details On Sprint's New Decreasing ETF

More details have emerged about Sprint’s new decreasing-monthly ETF, thanks to a page from the Sprint customer service manual that fell into NeoWin’s hands. Basically the ETF on a 2-year contract is $200 after the first 30 days and until month 20, then it starts decreasing by $10 at month 19, until it gets to month 5 where it holds at $50. However, they say it’s their policy to waive it if there’s less than 30 days left. Once again, the decreasing-ETF will only apply to new contracts signed after November 2, 2008. Full scan of the internal document, inside…

AOL Changed Policy On Customers Recording Calls 10 Days After Vincent Ferrari Uploaded His

AOL Changed Policy On Customers Recording Calls 10 Days After Vincent Ferrari Uploaded His

Vincent Ferrari uploaded his famous AOL cancellation call on June 13th, 2006. A screenshot from AOL’s internal database shows that 10 days later AOL revised its policy for what reps should do if a customer says they’re recording the phone call.

LEAKS: Enterprise Store's Insurance Upsell Cheat Sheet

LEAKS: Enterprise Store's Insurance Upsell Cheat Sheet

At least one Enterprise rental place has a cheat sheet for manipulating buyers into buying what is sometimes unnecessary car insurance. Here’s a transcript of the document one of our readers snagged from an Enterprise in Fort Lee, NJ .

Walmart Wins

We have removed the slides.

Walmart Sends Us DMCA Takedown Letter For Slideshow

Walmart Sends Us DMCA Takedown Letter For Slideshow

UPDATE: Walmart Wins Because We Fumbled

Walmart Confirms Slideshow, Positively Spins "Conscientious Objectors"

Walmart Confirms Slideshow, Positively Spins "Conscientious Objectors"

Walmart Sends Us DMCA Takedown Letter For Slideshow

LEAKS: Walmart PowerPoint On "3 Customer" Plan

LEAKS: Walmart PowerPoint On "3 Customer" Plan

http://www.megaupload.com/?d=IBCTP2LY Down.

COX Reads The Consumerist

COX Communications reads The Consumerist.

Target Targets Blogger

Target Targets Blogger

It seems our buddy Target Corp. doesn’t like it when bloggers post store policies on the Internets. Their rational response? Duh, lawsuit.