Internal Documents

geek squad

Geek Squad's Unionizing Efforts Met By Best Buy's Concerned Bulk Email

Emails are shooting around to Geek Squad employees, encouraging them to join the Communications Workers of America union, so Best Buy retorts with emails of its own to voice its concerns. In an email sent by corporate management, Best Buy spoke of its concerns about unions, that unions would hinder its ability to speak with and negotiate with each Geek Squad employee individually. For, there's nothing like the closeness created when one employee negotiates with a hydra. That's just one fun piece of FUD (fear, uncertainty, doubt) in the email, posted inside... More »

6:06 PM on Fri Oct 31 2008
By Ben Popken
15,447 views, 149 comments

Most discussed downwithmonstercable: I'll probably get flamed up the wazoo for saying this, but unions had their place in history and are now more »

sprint

Leaks: Details On Sprint's New Decreasing ETF

More details have emerged about Sprint's new decreasing-monthly ETF, thanks to a page from the Sprint customer service manual that fell into NeoWin's hands. Basically the ETF on a 2-year contract is $200 after the first 30 days and until month 20, then it starts decreasing by $10 at month 19, until it gets to month 5 where it holds at $50. However, they say it's their policy to waive it if there's less than 30 days left. Once again, the decreasing-ETF will only apply to new contracts signed after November 2, 2008. Full scan of the internal document, inside... More »

8:38 AM on Thu Oct 30 2008
By Ben Popken
2,702 views, 29 comments

Most discussed es ay eL from en jae: if you don't want a contract, BUY THE PHONE AT FULL PRICE. Simple. No ETF's. No headaches. Leave when you more »

aol

AOL Changed Policy On Customers Recording Calls 10 Days After Vincent Ferrari Uploaded His

Vincent Ferrari uploaded his famous AOL cancellation call on June 13th, 2006. A screenshot from AOL's internal database shows that 10 days later AOL revised its policy for what reps should do if a customer says they're recording the phone call. More »

7:52 PM on Thu Apr 19 2007
By Ben Popken
4,690 views, 39 comments

enterprise

LEAKS: Enterprise Store's Insurance Upsell Cheat Sheet

At least one Enterprise rental place has a cheat sheet for manipulating buyers into buying what is sometimes unnecessary car insurance. Here's a transcript of the document one of our readers snagged from an Enterprise in Fort Lee, NJ . More »

1:49 AM on Tue Apr 10 2007
By Ben Popken
9,099 views, 31 comments