DirecTV Won't Even Show Up For Whoopi Goldberg

DirecTV Won't Even Show Up For Whoopi Goldberg

UPDATE: Here’s the video.

DirecTV Installer: You Can't Have DirecTV. Stop Trying.

DirecTV Installer: You Can't Have DirecTV. Stop Trying.

Mark had an impossible request for DirecTV: a one-line DVR and a SWM (Single Wire Multiline) Dish. Sure, it might seem like a normal work order, but the subcontracted installer, Bluegrass Satellite, couldn’t secure permission to install the necessary components even after several three-way calls with DirectTV. One exasperated installer explained that Mark wasn’t eligible to receive the equipment and gently told him: “[You] cannot have DirecTV and should stop trying.”

How To: Locate Someone Competent At Comcast

How To: Locate Someone Competent At Comcast

Reader Jeff writes in to let us know that Comcast Frank and the Twitter team swooped in and rescued him from Comcast tech hell.

Comcast Tech Accuses 74-Year-Old Man Of Stealing Cable Service

Comcast Tech Accuses 74-Year-Old Man Of Stealing Cable Service

Ally’s story, after the jump…

Um, Comcast, Could You Maybe Not Randomly Dig Up My Property Without Asking?

Um, Comcast, Could You Maybe Not Randomly Dig Up My Property Without Asking?

Reader Kyle, like so many of us, would rather Comcast not dig up his property without asking, especially when they are a) running cable for his neighbor b) mysteriously avoiding an area near the curb where they could have run the cable without disturbing his yard. To add insult to (landscaping) injury, when he asked the Comcast workers to stop digging they refused, and when he called Comcast to ask them to tell the workers to stop, they also refused, then hung up on him.

Lowe's Is Apparently Too Incompetent To "Build Something Together" With You

Lowe's Is Apparently Too Incompetent To "Build Something Together" With You

Reader Scott really wanted to give Lowe’s some money to install a new door in his house, but, sadly they were just too incompetent to actually do it. After a month and a half of incorrect orders, botched installations, and having to cancel his credit card because an employee from Lowe’s called him up to ask for his mother’s maiden name, Scott finally got a refund and vowed never to do business with Lowe’s again.

DirecTV Installer Faces Seven Years Behind Bars After Stealing $5,400 From A Customer

DirecTV Installer Faces Seven Years Behind Bars After Stealing $5,400 From A Customer

21-year-old DirecTV installer Arthur Christian faces felony grand larceny charges after allegedly stealing $5,400 from a locked safe while working unsupervised in a customer’s basement.

4 Confessions Of A FiOS Support Agent

4 Confessions Of A FiOS Support Agent

A FiOS Support Agent has kindly written in to share some insider tips to getting the most out of your FiOS support experience. Of particular interest: Make sure you know (and approve of) where they’ve buried your cable so you know wherenot to dig in your lawn!

DirecTV Installer Arrives, Poops, And Leaves, But Doesn't Install DirecTV

DirecTV Installer Arrives, Poops, And Leaves, But Doesn't Install DirecTV

It’s hard to fit everything you need to do into an average day, but this ingenious DirecTV installer found a way to show up late to his appointments, take a break for lunch, and drop the kids off at the pool—all before 5pm! Now if only he’ll remember to bring a ladder with him the next time so he can actually complete the installation.

Emailing The CEO Of DirecTV Solves All Your Installation Problems

Emailing The CEO Of DirecTV Solves All Your Installation Problems

Reader Mark ordered DirecTV and waited patently for the installer. And waited. And rescheduled. And waited. Luckily, Mark knew that he might want to order DirecTV in the future, and he’d made a note of CEO Chase Carey’s email address when we posted it.

Let Best Buy 'Professionally Install' Your XBox Games

Let Best Buy 'Professionally Install' Your XBox Games

Tipster Michael writes:

Apparently the local Best Buy has an unbeatable service option for you. Looks like they will come to your house and insert your game to your 360 for you. Wonder how much they would charge to turn it on and put the controller in my hand?

Fie on anyone who says these signs are misplaced. This is a revolutionary new service that will do for game installation what Game Genie did for gameplay. Just you wait and see…

DirecTV Contractor Demands Tip Before Starting Work, Storms Out When Faced With A Table

DirecTV Contractor Demands Tip Before Starting Work, Storms Out When Faced With A Table

William writes to tell us about an asinine DirecTV contractor who demanded a tip before starting work. The contractor was dispatched by Halstead Communications, DirecTV’s unfortunate installer of choice in New York. After being denied an entrance tip, the contractor noticed an easily movable table blocking his way and declared to his partner, “I can’t work like this, let’s get the fuck out of here.”

DirecTV Contractor: No, We Won't Fix Our Botched Installation

DirecTV Contractor: No, We Won't Fix Our Botched Installation

DirecTV’s installation contractor, Ironwood Communications, insists on mounting Archie’s three receivers directly to his wood shake roof, even though the subcontractor they retained claims that an under-eave attachment is necessary to avoid damage.

DirecTV Just As Incompetent As Comcast

DirecTV Just As Incompetent As Comcast

“I was one of the majority when it came to being fed up with Comcast. However, unlike most, I never had any of the customer service nightmares so often reported on consumer sites. My dissatisfaction with Comcast was purely based on what I felt was unfair pricing.

Time Warner Offers $30 Credit To Apologize For Hammering Through Wall, Drilling Through Floor

A Time Warner installation tech searching for a cable line hammered several holes in reader Christos’ wall, and then drilled a few more in his floor. When the random destruction failed to produce the wire, the tech crept downstairs and split Christos’ neighbor’s line. Now Christos can only watch the channel selected on his neighbor’s cable box.

Executive Email Carpet Bomb Scores Direct Hit On Time Warner

Executive Email Carpet Bomb Scores Direct Hit On Time Warner

Reader Clayton launched the feared Executive Email Carpet Bomb against Time Warner executives after learning that the cable installation he scheduled for this week would not occur until November. Within an hour of launching the EECB, Clayton received a call from Time Warner promising to reschedule his installation for this weekend. Clayton’s EECB:

Comcast Tech Leaves Halfway Through Install, Tells Boss He's Done

Comcast Tech Leaves Halfway Through Install, Tells Boss He's Done

Bob Garfield usually writes a blog about advertising and marketing for Advertising Age. Yesterday’s post was a change of pace for Bob. It’s called: “Comcast Must Die.”

Why Is DirecTV Calling Me About My HD Dish?

Why Is DirecTV Calling Me About My HD Dish?

I just got some taped voicemail message from the company that installed my DirecTV last year.. Something about having to install some sort of converter by Sept. 1 in order to keep receiving HD signals… have you heard anything about this?