Over the years we’ve heard too-numerous stories from Comcast customers about shoddy work performed by installation techs, though we had always assumed that these techs would dare not do such a slapdash job inside a Comcast office. We were apparently mistaken. [More]
Lots of people happily hand-wash their dishes because they don’t want a dishwasher. That’s not the case for one California man, who has washed his dishes by hand for more than a year even though he wants and can totally afford a dishwasher. In fact, he, um, had a dishwasher the whole time. It’s just that when he bought it from Sears, they sort of half-installed it and wandered off, and he couldn’t get anyone at Sears to help him. [More]
Tired of waiting around on hold when she called Comcast, Susan decided to just send them an e-mail with what she had to say. What she had to say to them was “Hey, why did you charge me $64 too much for installation?” The e-mail representative she talked to had an answer to this question: taking four hundred words to say, “I dunno, take some time off work to go to your local Comcast office and maybe they can give you a refund.” [More]
A few years ago, Justin had workers from Lowe’s come install carpet in his house. After the warranty on the work had expired, the carpet began to stretch out in high-traffic areas. Even though he’s not a professional carpet installer, Justin does have extensive experience with walking on floors, and knows that’s not how it’s supposed to work. He researched possible causes, learned that it was due to an installation error, and tried to get Lowe’s to admit their mistake and fix the problem. Here is the exciting plot twist: they did. [More]
This is actually a happy story, despite my inability to write cheerful-sounding headlines, so pay attention if you’ve ever been told that your whole apartment complex can get cable/FiOS/whatever, but you can’t because you are special and not allowed to be happy. You’d be surprised at how many letters we get from people who have this problem. One such person, Andrew, Consumerist Reader, decided to email the CEO. [More]
I am typing this post with a digital TV antenna stuck in my ear, and all because nobody told me that this wasn’t the right way to install it. Ow! Apparently Antennas Direct of Missouri knows that there are people like me out there, because they’ve included some very specific warnings on their installation instructions (PDF). (Thanks to Billy!) [More]
According to Rolling Stone, when M.I.A.’s new album comes out later this year, there will be a track on it called “I’m Down Like Your Internet Connection”–and it will feature “Filipino Verizon workers singing the hook.” [More]
On Black Friday, Sears offered free installation on select Kenmore dishwashers in the form of a rebate coupon. The coupon is pretty simple to understand as far as these things go–buy one of the listed models, and Sears will pay for the installation. According to William, however, the listed model that he wanted remained out of stock only for the duration of the coupon. When he asked Sears to honor it the next day, they agreed to–but then after he bought the dishwasher they told him he had broken a nonexistent rule and therefore had voided the coupon. [More]
Attention: A satisfied Comcast customer has written to this website. Sadly, reader Kevin is now being denied the delicious shivery pleasure of Comcast’s services — because his new house is 600′ too far away.
Vlog It! looks like a nice piece of software if you’re interested in video blogging. Now sold by Adobe, it makes putting video blog entries together about as easy as, well, iMovie.
If you live near Burke, Virginia, you might want to pay close attention when the contractor hired by Comcast comes to install your service. Rick runs a computer repair company and has twice run into the same problem with Comcast customers, where they can no longer access the Internet after an upgrade and are offered an off-the-books repair service.
Reader Angel writes that a DirecTV installer in Oklahoma added a cable to her house, and subtracted $10 in quarters and a nine millimeter.
“Professional Installation – free.” Seems simple, right? I mean, there’s no way DirectTV would just be using that as a bait-and-switch and actually end up charging you for an install…Right? As Dimitriy learned: Wrong.
Reader David has been trying to get his Verizon FiOS installed and running for 35 days now. He’s escalated his complaint to the highest level and it seems that Verizon is simply powerless to fix the problem. We’d ordinarily suggest he cancel and use another company — but he’s locked into Verizon by his homeowner’s association. Even if he doesn’t use it (and currently, since it’s not working, he’s not using it) he has to pay for it.
Amy, a student at UC Davis, has just learned one of the lessons that one inevitably learns at college. Cable companies are simply not very good at what they do. Take, for example, the “finished” installation of some cable outlets in her apartment.