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    • net neutrality

      AT&T Asks Employees To Oppose Net Neutrality

      A reader sent us a letter that AT&T sent to its employees asking them to tell the FCC they oppose net neutrality. This comes after the FCC announced plans to investigate and enact net neutrality rules that will ensure that internet service providers (like AT&T) treat all content equally. The letter and a rebuttal are inside. More »

      2:46 PM on Tue Oct 20 2009
      By Alex Chasick
      12,034 views, 124 comments

      Most discussed nakkypoo: America's wireless consumers enjoy the broadest range of innovative services and devices, lowest prices, highest usage levels, and most choices more »

    • donations

      Why You Shouldn't Let Telemarketers Help You Donate

      Earlier this week we posted a warning to watch out for calls from people asking for donations on behalf of local police or fire departments. Today an alleged former employee—who says he quit after two days of training and one day of seeing what it was really like on the call center floor—wrote in to tell us a little more about how a company on the other side of that phone call works. More »

      11:11 PM on Fri Oct 9 2009
      By Chris Walters
      13,349 views, 67 comments

      Most discussed dragonfire81: I just go by a general rule of: never donate over the phone...ever. more »

    • america's most inconvenient bank

      Inside The TD Bank Meltdown

      Think it sucks to be a TD Bank customer this week, especially if you were formerly a Commerce Bank customer? Try being a TD Bank employee. One insider tells what it what was like yesterday on the other side of all those (still) unprocessed transactions and new fees. More »

      11:00 AM on Fri Oct 2 2009
      By Ben Popken
      12,343 views, 74 comments

      Most discussed Dwight K. Schrute: "The statements that our customers now will receive do not give a time or date for checkcard transactions" This is 100% more »

    • followups

      Comcast Says Lightning Caused Emergency Alert System To Show QVC

      Remember Jim? His Comcast cable box randomly responded to the emergency alert system (EAS) by tuning in to QVC. According to a source inside Comcast, rogue lightning strikes set off the EAS, even though there wasn't an emergency. Two things happen when the EAS activates: the cable box switches to a local channel, and Comcast replaces the local programming with an alert. In Jim's case, the box switched to the emergency channel—which happened to be QVC—but since there wasn't an emergency, there was no special broadcast. So what can you do next time your cable box independently declares an emergency? More »

      2:00 PM on Sat Aug 8 2009
      By Carey Alexander
      5,246 views, 38 comments

      Most discussed idip: You would think... being the Emergency Alert System... that you should NOT have to call it in. This is something that more »

    • netflix

      Inside A Netflix Shipping Center

      HackingNetflix was invited to tour a Netflix shipping center where 50 employees process as many as 90,000 discs a day. Pretty cool. More »

      1:55 PM on Thu Jul 23 2009
      By Meg Marco
      14,331 views, 45 comments

    • insiders

      RadioShack Will Say Anything To Upsell Extended Warranties

      An anonymous RadioShack employee sent us what he considers unethical talking points distributed by the corporate office to help employees upsell the RadioShack Replacement Service Plan. According to our tipster, "each example encourages lying." Read the deceptive talking points, inside... More »

      8:00 AM on Sun Jul 19 2009
      By Carey Alexander
      15,469 views, 90 comments

    • insiders

      How Credit Cards Are Getting Meaner

      What's going on inside the minds of credit card companies now that the CARD credit card reform act is coming down the pike? A customer service supervisor for a major credit card company emailed us to give us the low-down: reduced grace periods, cutting credit lines, increased fees on balance transfers, and, of course, jacked up APRs. Here's the details: More »

      3:37 PM on Wed Jul 15 2009
      By Ben Popken
      52,078 views, 196 comments

      Most discussed dave_coder: If people managed their money wisely and didn't buy the newest television or game consoles they would not need credit more »

    • timeshares

      Alan Thicke Can't Save Tahiti Village Timeshare Company From Going Under

      Even the hearty television presence of Alan Thicke couldn't help Consolidated Resorts, Inc., a company owned by Goldman Sachs that sold timeshares, from going belly up. An anonymous tipster emailed us yesterday to say that they "just laid off most of their staff, including all collections, customers service, marketing, information technology departments." And according to this insider, this is good news for consumers. More »

      3:58 PM on Wed Jun 24 2009
      By Chris Walters
      8,952 views, 49 comments

      Most discussed KingPsyz here for...: I drive by this joke once in a while... With so many places to stay in Las Vegas on the more »

    • insiders

      More Insider Tips When Buying From Radioshack

      There's clearly no love lost between D. and D's former employer, RadioShack. A little over a year ago, D. sent us some insider tips on what to watch out for when you shop at RS. Now here comes a follow-up, with more information on cell phone sales tricks, warranty pitches, and used merchandise. More »

      1:46 PM on Wed Jun 17 2009
      By Chris Walters
      35,967 views, 124 comments

      Most discussed militarydave: are the enercell or alkaline batteries used? i sure hope not. they usually have that tiny little lithum battery that more »

    • insiders

      Dusty PS3 Inspector Threw Dirt On PS3 So He Wouldn't Have To Repair It

      Well well well. New information from an inside source says that the tech threw dirt on the infamous "dusty PS3" to deny the warranty claim because he didn't feel like repairing it. Shocking! His confession, inside. More »

      12:00 PM on Wed Jun 10 2009
      By Ben Popken
      36,765 views, 180 comments

      Most discussed gerrylum: Yeah, let's trust a completely anonymous source that claims to be an insider but has absolutely no proof to back more »

    • repost

      Insiders: Countrywide Made Racist Sub-Prime Loans

      The Wells Fargo racist sub-prime mortgage lawsuit reminded me of an old post we did where an ex-Countrywide employee alleged that that loan company had racist practices too. Here's the insider email we posted back in February, 08: More »

      3:22 PM on Mon Jun 8 2009
      By Ben Popken
      7,349 views, 90 comments

    • insiders

      Top 10 Reasons Your Chargeback Will Be Denied

      A reader who works in the chargeback section of a major credit card company has just about had enough with people tossing around "chargeback! chargeback!" as the solution to every customer service problem. While it is a great tool, you gotta make sure you use it right. To help you do that, here's our credit card company insider's guide to the top 10 reasons why your chargeback will get rejected. More »

      Feature

      8:00 AM on Wed May 6 2009
      By Ben Popken
      29,093 views, 116 comments

      Most discussed Felix the Cat: I don't recall ever getting declined for any chargeback, but then I don't misuse the system and if I had more »

    • insiders

      10 Confessions Of A Charter Customer Service Representatives

      Did you know there isn't a formal way to report a Charter cable outage, and that you're entitled to a $20 credit if your tech is a single minute late for your appointment? These, and other fantastic tips to get faster, cheaper service from Charter, as told by a former customer service representative, inside... More »

      6:00 PM on Sat May 2 2009
      By Carey Alexander
      21,927 views, 46 comments

      Most discussed blueneon: So last year I called Charter and asked to cancel because I think I pay too much. I tell the more »

    • customer support

      Cracked Explains Why Tech Support Sucks

      Cracked takes a stab at explaining why your calls to customer support inevitably lead to frustration. You'll probably recognize your own experiences as you read their article, and learn a little about why being a customer service agent sucks so much, too. More »

      10:40 AM on Tue Apr 21 2009
      By Chris Walters
      18,202 views, 122 comments

      Most discussed LegoMan322: I am sure this is all true....but I also have to think of the MASS miscommunication that goes on between more »

    • skimmers

      Here's What A Card Skimmer Looks Like On An ATM

      A lot of you have been asking to see what a skimmer looks like before it's yanked off an ATM. Are they easy to spot or virtually unnoticeable? Our reader Timeus works for a bank and deals with this sort of thing every day, and he sent in the following photos. Enjoy. More »

      2:26 PM on Sun Apr 19 2009
      By Chris Walters
      168,325 views, 127 comments

      Most discussed Homerjay is utterly...: I'm not sure if it helps or not, but I've taken to pretending to hit several of the buttons while more »

    • verizon

      Got A Verizon Installation Problem? Tell Us Where It Took Place

      A Verizon employee read our recent post on the drilled wedding dress and wrote in with some advice for future tipsters, or really for anyone who's trying to solve a Verizon-related problem in the future: More »

      7:59 PM on Sat Apr 18 2009
      By Chris Walters
      8,852 views, 36 comments

    • insiders

      How To Shut Webloyalty Down For Good

      A retail insider tells us why Webloyalty/Reservation Rewards stays in business, and how you can stop them by cutting off their juice at the source: More »

      12:44 PM on Tue Apr 7 2009
      By Ben Popken
      19,204 views, 33 comments

    • netflix

      Take A Peek Inside A Netflix Mailing Facility

      You might want to hum a little of the Mister Rogers' Neighborhood theme song music as you click over to Boston.com to view these photos of what goes down at a Netflix facility. We like how they all wear red tees—they're like Netflix elves merrily providing DVDs to the nation. (Maybe they just did it for photo day, though.)

      "Behind the scenes at Netflix" [Boston.com via Cinematical]

      8:11 PM on Mon Apr 6 2009
      By Chris Walters
      13,879 views, 84 comments

      Most discussed robothouse: Why isn't this automated? Seems like a machine would be able to do this much more effectively and for less. more »

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    • 1-18 of 244 for "insiders"

    New York, 2:16 PM
    Sun Nov 8
    7 posts in the last 24 hours

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