Ever been scorned by Comcast? A brave Comcast Call Rep has given us an in-depth analysis, as well as some ways to navigate around the Cable giant’s sales pitch.
Consumerist TaterTom explains the process behind Television Service Installation, and gives us a few great ways to make sure your dollar is going somewhere well deserved. You rock, Tatertom. His in-depth letter after the jump.
This is a friendly Consumerist reminder: always make sure you check the expiration dates on all of your food purchases, especially as alternative expiration ‘Codes’ confuse the employees checking for spoilage.
A second Hollywood Video employee has written in to counter the claims made last week by an anonymous employee—he writes, “It sounds like whoever wrote in initially has a particularly evil district manager who is instituting his own policies,” and says that person should “go over his DM and talk to someone at corporate.” But for the rest of us, what matters is that “The EW [magazine subscription offer] never went away, they just stopped requiring employees to push it. They’re actively promoting it again. There’s no ‘silence is acceptance’ however, and we need to scan your credit card (an additional time) to activate the offer.”
An anonymous disgruntled employee sent us a long list of complaints about Hollywood Video, which can be summed up with “we’re desperate to earn some money, so any tactic is fair game.” Among them is this gem.
An anonymous AT&T employee who says to call him “Vernon” wrote in to tell us that starting next Tuesday, March 11th, some customers in the Southeast who call in to make a payment will be charged $5, with the fee going nationwide by May. He writes, “I feel this is taking advantage of our customers’ trust, because even when we put it on all of their bills, and let people know, there will be tons of reps that won’t let the customer know they’re being charged for taking their payment.”
This personal testimony about health supplements from winstonthorne on today’s earlier post is too good—and disturbing—to leave buried in comments:One of my friends actually stuffs capsules for a living for a company making an herbal “sexual stimulant” – she literally sits there on her…
No longer will consumer credit scores be able to get a free ride on another’s credit report; FICO has removed “authorized user” accounts from their calculations.