Richard Anderson, the CEO of Delta Air Lines, was interviewed by the New York Times and shared his tips on hiring (ask about their family life), running meetings (no Blackberries!), and dealing with customers: “I find myself, more and more, writing hand-written notes to people,” he says. “I must write a half a dozen a day.” These are apology notes, we’re guessing.
USA Today has a quiz supplied by the National Retail Federation based on materials they use in their retail management and certification courses. [And if you're one of those people obsessed with taking quizzes, stop reading here until you've taken it.] It’s an interesting but somewhat obvious set of questions, all centered on hammering home the concept that being a retail manager means focusing on display, loss prevention, and customer service—but not on “long-term planning” of the type of merchandise that will be sent to your store.
The latest SmartMoney list of insider secrets and unpleasant truths is just as bleak as every other news item about health care these days, starting with the fact that a primary care doctor—”someone to coordinate your health care, help choose your specialists and be the first to diagnose just about any problem”—is getting harder to find, and fewer med students are showing any interest in the (comparatively) low-paying profession: “the number of primary-care internal medicine residency positions dropped by more than 50% in the past decade.”