above and beyond
As summer winds down, Michael from Maryland shared with us a delightful story about an
ice cream chain going
above and beyond. It shows the lengths to which people will go in order to get something for free, and the thoughfulness of a company after the pursuit of
free stuff went wrong.
More »
recalls
If you own a
Honda and don't like getting shot in the face with jagged metal fragments, you may want to keep an eye out for a recall notice. The automaker announced yesterday that it would recall 440,000 Civics, Accords, and Acura TL sedans sold between 2001 and 2003.
More »
dangerous workplaces
Because we took a lot of seasonal jobs/were easily bored, we had quite a few jobs as a teenager. But although our workplaces exposed us to hazards like deli slicers and Christmas Eve mall shoppers, we're relieved to learn we never had one of the National Consumer League's
Five Worst Teen Jobs.
More »
stingy
AIG needs its money for its own problems, people, and doesn't want to have to share with
insurance claimants! That's why they've
fought every request from John Woodson, a man who lost a leg, an eye, and 70% of the vision in the remaining eye while working as a contractor in Iraq. He told ABC News, "You constantly are worried about who is going to pay these bills, who is going to take care of me? Because you can't rely on AIG to come through for you. I don't understand how a company of their size and their magnitude, with government bailouts and money and support, I don't understand their not taking care of the individuals that were injured."
More »
toys r us
In 2006, Jennifer—the co-founder of popular parenting/consumer advocacy site
Z Recommends—took her two-and-a-half-year-old to the bathroom at the local
Toys R Us store. What she didn't know was that this particular store featured the awesome striking power of the Action Toilet Stall with Collapsible Mom Trap! As she closed the door, the
entire partition fell over on top of her and her daughter. Jennifer managed to protect her daughter from harm, but in the two years since the event, she's developed
chronic pain from the accident—and the response from Toys R Us has been "don't call us, we'll call you."
More »
pre-emption
The
Supreme Court ruled 6-3 in favor of
Diana Levine in Wyeth v. Levine. Levine, a musician, had her
arm amputated when an anti-nausea drug was improperly administered in her artery, and sued the manufacturer for failing to warn of the risks on the drug's label. Wyeth claimed that her case was
pre-empted by federal law.
More »
disney
When Adam got stuck on one of Blizzard Beach's tube rides, he injured his leg and had trouble getting out of the ride. He had to wait over 15 minutes for a wheelchair, and then the medical staff at the water park treated him more or less the way a school nurse would treat someone—with a brochure, some water, and some ibuprofen.
More »
pets
Here's a heartbreaking story: A dog owner is asking the public to demand the recall of a
chew toy after it caused an injury to their dog that required amputation of its tongue.
More »
injuries
Paul reached into a clearance bin at
Kmart and cut himself on a rotary blade. Blood everywhere, fingertips flying like chunky confetti, you can imagine the scene (oh wait, we just did for you). He went to the customer service desk to ask for help and was greeted with an annoyed store manager who was
concerned about two things only: whether or not there was any "contaminated area" to clean up, and getting Paul to fill out some paperwork for insurance purposes. What she
wasn't concerned about was helping Paul in any way, even after he explicitly asked for help, as the following exchange makes clear.
More »
rectal exams
Remember Brian Persaud, the Brooklyn construction worker who tried to sue a New York hospital for performing a by-the-books rectal exam on him in 2003? On Monday, a Manhattan jury
tossed his lawsuit, claiming he failed to show he suffered assault and battery. This means we'll never get to hear both sides splitting hairs about what constitutes a full "rectal examination"—Persaud says the doctor did it, and the doctor says she didn't.
More »
settlements
HSN has
agreed to pay a civil penalty of $875,000, according to a
CPSC press release, settling allegations that HSN "failed to report in a timely manner, as required by federal law, serious injuries and hazards with the Welbilt Electronic Pressure Cookers." The CPSC alleged that from 2001 to 2004, HSN received "at least 25 reports" from consumers that the cooking appliance was potentially unsafe. (In 2005 the cookers were recalled.)
More »
cpsc
Toy
injuries were responsible for 22 deaths and 220,500 emergency room visits in 2006, according to a report from the Consumer Product Safety Commission. The report looked at
injuries affecting children under 15 and found that most deaths were caused by asphyxiation or collisions associated with riding toys, scooters, toy pegs, and rubber balls.
More »