(amanjo)

ING Direct Customer Caught In Debit Card Fraud Gray Zone

Most cases of ID theft and credit/debit card fraud involve the thief going whole-hog on the victim’s account, spending as much as they can in a very short period of time. But what happens when that fraudulent activity isn’t enough to set off alarm bells at the bank? [More]

Meet the new bank. Same as the old bank.

ING Direct To Become ‘Capital One 360,’ But Promises To Remain The Same

It’s been more than a year since ING Direct customers got news that their online bank was being bought by perennial Worst Company In America contender Capital One. But the last vestiges of ING will soon disappear after its name changes to Capital One 360. [More]

Fed Approves Sale Of ING Direct To Capital One

In spite of reported concerns that Capital One’s proposed purchase of ING Direct would create yet another bank that was too big too fail, the Federal Reserve announced yesterday that it has signed off on the $9 billion deal. [More]

Little Banks To Big Banks: Can You Please Stop Merging For A Little Bit?

Little Banks To Big Banks: Can You Please Stop Merging For A Little Bit?

With folks at the Federal Reserve already reportedly concerned that the sale of ING Direct to Capital One could create another too-big-to-fail bank, a group representing the nation’s smaller banks has raised its voice in concern. [More]

Report: Fed Concerned Capital One/ING Direct Merger Could Create Another Too-Big-To-Fail Bank

Report: Fed Concerned Capital One/ING Direct Merger Could Create Another Too-Big-To-Fail Bank

Back in July, Capital One announced a deal to purchase online bank ING Direct USA for around $9 billion. And even though Cap One tried hard to quell ING customers’ screams of “nooooooo,” the folks at the Federal Reserve are reportedly a bit worried that the deal might create another bank so big that its failure would have a disastrous impact on the economy. [More]

Capital One Tries, Fails To Allay Fears Of ING Direct Customers

Capital One Tries, Fails To Allay Fears Of ING Direct Customers

When we first reported that Capital One would be purchasing online bank ING Direct, the response from ING customers was overwhelmingly negative with some variation on “noooooo” being a common comment. But lest you think everyone at Cap One is a barbarian (and/or viking), a rep for the perennial Worst Company In America contestant talked to the NY Times to allay ING customers’ fears about their new overlords. [More]

Report: Capital One To Buy ING Direct For $9 Billion

Report: Capital One To Buy ING Direct For $9 Billion

The barbarians at Capital One have reportedly laid siege to the ING castle and are prepared to take control of online bank ING Direct, a move that would allow Cap One to leapfrog over the head of several competitors. [More]

The 8 Least Evil Banks In America

The 8 Least Evil Banks In America

Banks that aren’t evil? Really? CNN Money rounded up eight American banks that might not be consumer paradises, but offer free checking, no ATM fees, and comparatively high interest rates for savings accounts. [More]

Prepare For The Unexpected With A "Stupid Mistakes" Savings Account

Prepare For The Unexpected With A "Stupid Mistakes" Savings Account

One thing that can derail people digging themselves out of debt are the random unexpected setbacks life likes to throw at us to keep us on our toes. The accidental parking ticket, the bike that breaks down, the illness that requires pricey pills. Any of these can be enough to upset even the most carefully orchestrated budgeting and debt payment schedule, unless, you are smart like Ramit Sethi, and set up a “stupid mistakes” sub-savings account. Here’s how it works. [More]

Man Says Byzantine ING Identity Verification Stops Him From Opening Account

Man Says Byzantine ING Identity Verification Stops Him From Opening Account

Rick recently moved and needed to set up a checking account quickly, so he went with ING, the online bank with which he already has a savings account. He tells personal finance blog Poorer Than You, the bank wouldn’t give him account because it couldn’t verify his identity.

Contact ING Direct Executive Customer Service

Contact ING Direct Executive Customer Service

302-255-3704 – Rick Roberts direct dial

Don't Get Your Account Frozen When Traveling Overseas

Don't Get Your Account Frozen When Traveling Overseas

Nothing sucks like getting stranded internationally without cash, which can happen if your bank confuses your sudden overseas withdrawals with potential fraud and puts a block on your account. That’s why it can be a good idea to call your bank up and have them put a note on your account to say when and where you’ll be traveling. ING Direct customers, for one, go to their checking account maintenance page and fill out the form that asks about travel info. Sure you could probably just call to get the block lifted but then you have to buy a card with one of those funky chips in it and figure out the international calling code and whatnot. (Thanks to Brandon Savage!) (Photo: piglicker)

Pump Up Your Savings With High-Yield Online Savings Accounts

Pump Up Your Savings With High-Yield Online Savings Accounts

Are you earning at least 4% in your savings account? If NO, do yourself a favor: Open a high-yield online savings account and start adding some serious muscle mass to your savings. Here’s the skinny:

ING Decides To Care You Never Got Your $1400

ING Decides To Care You Never Got Your $1400

Last week we told you about Rob who never got a $1400 wire transfer when he was a Netbank customer, and then after ING acquired the bank when it failed, their customer service never fixed the transfer despite 8-months of calls assurances. We gave Rob the phone number for ING executive customer service (302-255-3005) and now he happily reports:

Within a few hours of my initial contact, Laura got back to me via phone to let me know exactly what happened. It appears that the initial wire transfer paperwork was filled out incorrectly by the sender and the money hadn’t ever made it to Netbank or Ing Direct but only got to American Express Bank (who as acting as an intermediary in this transfer.) I contacted American Express Bank and in a few minutes they were able to confirm that the wire was incorrectly setup and the funds had been returned to the sending back on August 10th…

ING Direct Doesn't Care You Never Got Your $1400

ING Direct Doesn't Care You Never Got Your $1400

Rob writes:

I was the recipient of an international wire transfer into my Netbank Checking Account for $1000 EUR (about $1400 US) on 2007-08-08. After I noticed the amount didn’t post to my account, I contacted Netbank and the sending bank in Spain. The sending bank generated a multi-page “proof of transfer” document and indicated the money had been transfered. Netbank never got back to me. This began the 7 month nightmare of dealing with an inattentive bank in the middle of it’s being seized by the FDIC that continues to this day.

Pictured: CEO Arkadi Kuhlmann perched atop his Harley-Davidson in the ING-Direct company lobby.

ING Holds Ex-Netbank Customer's Money Hostage

ING Holds Ex-Netbank Customer's Money Hostage

Mr. Kuhlman,

ING Direct: Oops You Don't Have Any Money

ING Direct: Oops You Don't Have Any Money

When Netbank went belly-up, all its customers and their accounts got converted to ING Direct customers, but reader Nate says they bungled his conversion and left him without funds, days before he was supposed to complete a cross-country move. He writes…

Earn A Lot More Interest By Opening A High-Yield Online Savings Account

Earn A Lot More Interest By Opening A High-Yield Online Savings Account

Your savings can earn upwards of 4 more percentage points of interest, if you put it one of these high-yield online savings accounts. Here’s seven to check out.