With a large number of Americans still feeling the sting of the economic doldrums, the U.S. is banking on a hope that tourists from China will come to this country and spend money on products that were probably made in China. [More]
Need a job? Come join the glamorous world of call centers! The FCC says that call centers are poised to add 100,000 new jobs to the economy. You’ll get your very own cubicle! Or, at least, your very own partitions! [More]
By pissing off this one customer, Dell may have lost millions of dollars. Bill is a corporate account holder and a consultant who makes recommendations to Fortune 500 companies on how to spend their IT money. Usually he recommends Dell, but after his trip to Dell Hell, that will no longer be the case. [More]
While here in the States — and in many parts of the world — Gillette is known for pricier devices like its Fusion ProGlide razors that will cost you upwards of $10-11 just for the handle and one blade (and replacement blades costing $2-3 each), the company is attempting to go the opposite route in India, where it is now selling a razor that costs the equivalent of $.34, with replacement blades going for only $.11 each. [More]
Want a tablet computer but don’t have the cash? There’s some good news for you, the government in India has just unveiled the prototype of a tablet they claim will only cost around $35 each. [More]
Global fast fashion retailer H&M and European chains C&A and Tchibo have been caught selling misleading “organic cotton” products to consumers. Independent testing done by Germany’s Financial Times showed that 30% of the samples contained genetically modified strains of cotton. Oops. [More]
Does “Bank of America” actually mean “Bank of America Only”? After pulling another reader’s debit card access back in August even though she had explicitly notified the überbank about her travels, BoA has apparently done it again. Reader Bristol tells us that she has been penniless in India for the last week after the bank’s mysterious computers canceled her debit card.
Wait a minute…that headline sounds familiar. It doesn’t have the desolate ring that “stranded in Siberia” has, but Josiah recently found himself without available credit in Mumbai. He recently had made a large payment on his American Express balance, see, and AmEx cut his credit limit accordingly—down to his current balance. Stranded without money in Mumbai?
A few weeks ago, we brought to you a story of counterfeit antimalarials from China being labeled as “Made in India,” then sold in Nigeria. Turns out it’s not just drugs.
The Chinese poison train makes plenty of stops outside of the United States. When those stops are in developing countries, bad things can happen. Even worse things happen when dangerous products from China are intentionally mislabeled as being from another country. Say, India.
You’re not alone hating Indian call centers. Indians hate them too, mostly because they get stuck dealing with an even lower caste of customer service representatives than Americans. The well-educated smooth talking CSRs get the prestigious jobs infuriating foreign customers, while the the untrained masses are paid basmati to cater to India’s domestic customers.
Delta Air Lines is the latest company to “repatriate” call center jobs previously outsourced to India. It’s not just that the economy is down and fewer people are flying, but more specifically that absolutely everybody hates dealing with foreign call centers.
The FDA has suspended all new drug applications from one of Ranbaxy’s plants in India—the Paonta Sahib plant—after “determining the facility was falsifying scientific data.” You may recall that last September the FDA banned the import of 30 popular generic meds made by Ranbaxy due in part to quality control issues from this very same plant. What do they think they are, a peanut butter factory?
The New York Times looks at the blossoming foreign market for debt collection services, and describes a call center in India where the employees are reminded to bring up the 2008 stimulus checks when they call U.S. households, and where everyone claps three times when the first “deal” of the day is made (“”Rajesh, for $35 a month for three months,” the supervisor yells across the center.)
An excellent NYT article alludes to Countrywide Mortgage’s AOL-esque culture of phone reps only concerned about boosting their personal stats, regardless of the ruin it would spell for its customers.