Adam had a question on his bill—either about the $9.68 adjustment in his favor, or the $102,861.30 they say he still owes, we’re not sure—so he decided to take advantage of their online chat. He writes, “Conveniently, they have a link that says ‘Questions about your bill?’ When you click it, it brings you to a live agent. This is a picture of our session.”
Before we get to the typical bad-company shenanigans—in this case, Dell’s $599 discount mysteriously shrank to $400 between when he placed it in his shopping cart and when he reached the confirmation screen—we want to share this bit of ridiculousness. Dell’s CSR Vanessa gives us the scoop on Dell’s sophisticated order fulfillment system:
hashand: I used to work at a computer repair place. All the stuff you’re finding isn’t limited to Best Buy. We had a 2 TB [terabyte] server of mp3s.
UPDATE: A current Target employee rebuts these statements, inside…
…In which a reader learns, through the power of IM, the definition of the contractual clause “As-Is,” and how it applies to the damaged apartment he subleased…
Mike is broker than a joke.
A reader IM’d us about getting help with a billing dispute a friend of theirs was having on the phone with CheapoAir.com.
Remember how we said Sprint’s customer service sucks because they only let reps adjust bills by up to $3 per call? Well, that wasn’t no hooey-talk.
benpopken: neato torpedo
benpopken: How often are they contacting you and by what means?
An influx of America swelled our inbox and IM line as our segment played on Nightline last Friday. Among them, a girl from a small town who couldn’t understand why people would speak disparagingly about Walmart. We had a little IM chat.
Like Google, Skype’s a great service, but their flexible ethics when it comes to user’s privacy lacks the same quality of excellence. We shortly mentioned that Skype’s user agreement includes wire-tapping provisos, but now they’ve gone the whole hog: their Chinese service includes a special chat censorship feature.