Sprint Makes Customer Wait 6 Hours For Chat

Sprint Makes Customer Wait 6 Hours For Chat

Adam had a question on his bill—either about the $9.68 adjustment in his favor, or the $102,861.30 they say he still owes, we’re not sure—so he decided to take advantage of their online chat. He writes, “Conveniently, they have a link that says ‘Questions about your bill?’ When you click it, it brings you to a live agent. This is a picture of our session.”

Dell Reduces Instant Discount By $200 Somewhere Between Shopping Cart And Order Confirmation

Dell Reduces Instant Discount By $200 Somewhere Between Shopping Cart And Order Confirmation

Before we get to the typical bad-company shenanigans—in this case, Dell’s $599 discount mysteriously shrank to $400 between when he placed it in his shopping cart and when he reached the confirmation screen—we want to share this bit of ridiculousness. Dell’s CSR Vanessa gives us the scoop on Dell’s sophisticated order fulfillment system:

Why Geeks Steal Porn From Your Computer

Why Geeks Steal Porn From Your Computer

hashand: I used to work at a computer repair place. All the stuff you’re finding isn’t limited to Best Buy. We had a 2 TB [terabyte] server of mp3s.

"Security Mostly Follows Black People" Disgruntled Target Worker Alleges

"Security Mostly Follows Black People" Disgruntled Target Worker Alleges

UPDATE: A current Target employee rebuts these statements, inside…

What Is "As-Is?"

…In which a reader learns, through the power of IM, the definition of the contractual clause “As-Is,” and how it applies to the damaged apartment he subleased…

Landlord Auto-Deducting My Life Away

Landlord Auto-Deducting My Life Away

Mike is broker than a joke.

Live Interventions: Help! CheapoAir.com Overcharging Me!

Live Interventions: Help! CheapoAir.com Overcharging Me!

A reader IM’d us about getting help with a billing dispute a friend of theirs was having on the phone with CheapoAir.com.

Yep, Sprint Really Only Lets Reps Adjust Billing Up To $3 Per Call (As An Average)

Yep, Sprint Really Only Lets Reps Adjust Billing Up To $3 Per Call (As An Average)

Remember how we said Sprint’s customer service sucks because they only let reps adjust bills by up to $3 per call? Well, that wasn’t no hooey-talk.

Gambling Site Apologizes For Threatening To Ruin Reader's Credit

benpopken: neato torpedo

Help! Gambling Site Threatening To Ruin My Credit

benpopken: How often are they contacting you and by what means?

Update: State Farm Isn’t All There

Update: State Farm Isn’t All There

What Is This ‘Walmart Sucking’ You Speak Of?

An influx of America swelled our inbox and IM line as our segment played on Nightline last Friday. Among them, a girl from a small town who couldn’t understand why people would speak disparagingly about Walmart. We had a little IM chat.

Skype Censors Chinese Chat

Skype Censors Chinese Chat

Like Google, Skype’s a great service, but their flexible ethics when it comes to user’s privacy lacks the same quality of excellence. We shortly mentioned that Skype’s user agreement includes wire-tapping provisos, but now they’ve gone the whole hog: their Chinese service includes a special chat censorship feature.