Survey: Two Out Of Three Consumers Have Walked Out Or Hung Up Without Being Helped

Survey: Two Out Of Three Consumers Have Walked Out Or Hung Up Without Being Helped

We’ve all been there: Waiting in line — or on the phone line — just to speak to someone about your customer service issue. And if you ever do get to speak to a CSR, the service is lacking. But how many of us actually throw our hands up and walk out of the store or slam the phone down in frustration? [More]