Consumerist
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ikea
EECB Cures Ikea Phone Loop, Induces Mass Customer Service
All reader Scott wanted to do was get his daughter a 'Big Girl Bed'. After a nearly 6-hour trek to a nearly empty Ikea, Scott had to grab the name of the bed and attempt to pick it up himself at the 'furniture pick-up'. However, when he arrived home, he was not happy to learn that it didn't come with all the pieces he needed to build it. Stuck in a robot-phone loop, Scott turned to the tried-and-true EECB. See Scott's letter, as well as Ikea's response, inside. More » -
complaints
Man Fights IKEA Customer Service Over Defective LILLBERG Couch, Loses
A week after we moved and put the new covers on, our IKEA LILLBERG sofa broke. Right in half. The main support beam gave out right at the dovetail joint, and even split a board in the process. We were devastated, but figured that we'd be able to wrangle something out of it. Standard customer service would replace the couch, right?
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furniture
Reach IKEA Executive Customer Service
For some consumers, it seems IKEA wants them to also build their own customer service. But hex wrenches can't effect a warranty repair. If calling the general customer service number doesn't help you out, these methods may help you lob your issue into their laps.
Connect to IKEA US Customer Relations Manager Office and also pull up a company directory that goes off of the first three letters of the last name: 610-834-0180
Email addresses for US top management. The four letter system may work for other employees, or firstname.lastname@memo.ikea.com. Try both.(Photo: jgodsey)
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leaks
Secret Email Addresses For IKEA US Top Management
Turns out that for security purposes, the shiny brass at IKEA use email addresses that stray from the format we posted yesterday. If you've got an IKEA complaint that needs to go the top, use the addresses inside while the getting is good. More » -
take it to the top
IKEA Corporate Email Address Format
If you want to complain about your umlauts not fitting into your fjords on your new BEST J GRA, here's the corporate email address format for IKEA:
firstname.lastname@memo.ikea.com
RELATED: Executive E-Mail Carpet Bomb Scores Direct Hit On IKEA
(Photo: Nick2588)
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