Online Retailer Will Fine You $250 If You Even Threaten To Complain About Purchase

Online Retailer Will Fine You $250 If You Even Threaten To Complain About Purchase

If you were put off by KlearGear.com’s ridiculous “Non-Disparagement” fee, which penalizes customers for sharing their bad shopping experiences with the public, another online retailer is apparently trying to go one further, by not only banning customers from saying bad things online, but by also forbidding them from even bringing up the threat of a complaint or a credit card chargeback. [More]

KlearGear.com Ordered To Pay $306K To Couple Who Wrote Negative Review

KlearGear.com Ordered To Pay $306K To Couple Who Wrote Negative Review

The saga of the harmless little negative online review that resulted in a $3,500 “Non-Disparagement Fee” continues, with a Utah court ordering the owners of KlearGear.com to pay damages of $306,750 to the couple who wrote that review. But whether the company will ever pay up is another story. [More]

Hotel Files $74,500 Defamation Suit Against Anonymous TripAdvisor Reviewer

Hotel Files $74,500 Defamation Suit Against Anonymous TripAdvisor Reviewer

The relative anonymity of online review sites makes it tempting to vent one’s anger toward a company in an over-the-top way, but does the use of a screen name prevent you from being held liable for making knowingly false claims? One hotel in Oregon says no, and is suing an unknown TripAdvisor reviewer to prove that point. [More]

Court Rules Company Can’t Collect $3,500 “Non-Disparagement” Fee For Negative Online Review

The Terms of sale on the KlearGear website included this Non-Disparagement Clause that tried to put customers on the hook for $3,500 if they dared to complain about bad transactions.

For months, we’ve been telling you about KlearGear.com, the online retailer that was trying to collect a $3,500 fee from unsatisfied former customers over a negative review because of a “Non-Disparagement Clause” inserted into the site’s Terms of Sale after the customers made the purchase. The customers have been trying to fight the ridiculous anti-consumer fee (which shouldn’t apply to them anyway, as they never agreed to it at the time of purchase), and finally sued the company after having their credit tainted by a bogus debt. Now a federal court has sided with the couple and tossed out the $3,500 fee. [More]

NSA, Homeland Security Admit They Shouldn’t Have Blocked Sale Of Parody Merchandise

The two logos that resulted in cease-and-desist letters from the NSA and DHS (libertymaniacs.com)

No one likes being made fun of or humiliated (okay, some people do, but that’s part of a much larger discussion), but you can’t throw your authority as a big, scary federal agency around to stop people from mocking you, even if they’re making some money doing so. [More]

(jayRaz)

RIAA Offers To Reduce $222K Verdict Against File-Sharer If She’ll Say Something Nice About RIAA

Have you ever been compelled to make an insincere apology just because you knew it would get you out of trouble? The much-loathed Recording Industry Association of America made that sort of offer to file-sharer Jammie Thomas-Rasset, offering to reduce her $222,000 penalty if she just went on the record to say some kind words about the RIAA’s anti-piracy platform. [More]

Mentioning Worst Company In America In EA Forum Is Apparently A Terms Of Service Violation

Mentioning Worst Company In America In EA Forum Is Apparently A Terms Of Service Violation

Last night, Electronic Arts beat up Sony in their first-round Worst Company In America fight, much in the same way your average 9-year-old makes me look silly playing Madden NFL. But one reader says that his post in a Sims forum about EA’s involvement in WCIA got him a warning slap from the company. [More]

Can You Get Booted From Frequent Flier Program For Being A Frequent Complainer?

Can You Get Booted From Frequent Flier Program For Being A Frequent Complainer?

In 2008, after nine years of membership in Northwest’s WorldPerks frequent flier program — three of those years with Platinum Elite status — a Minnesota man was given some bad news from airline: He had been removed from the program and had lost hundreds of thousands of miles. Why? Because his numerous complaints apparently constituted “abuse” of the program. [More]

Wendy's Worker Attacks Pregnant Customer For Complaining About Cold Food

Wendy's Worker Attacks Pregnant Customer For Complaining About Cold Food

Last week, a pregnant woman in Illinois complained to a Wendy’s staffer about being served a cold burger. Little did she know that such a minor issue would lead to her being chased down in the parking lot. [More]

Food Blogger Jailed For Salty Restaurant Review

Food Blogger Jailed For Salty Restaurant Review

A food blogger in Taiwan has been sentenced to jail for 30 days and ordered to pay around $7,000 in damages after a judge ruled that her comments about the saltiness of a restaurant’s food were made without doing due diligence. [More]

PR Company Tells Reviewers To Write Nice Things Or Don't Get Review Copies In The Future

PR Company Tells Reviewers To Write Nice Things Or Don't Get Review Copies In The Future

The publicist for the long-awaited Duke Nukem Forever video game isn’t too thrilled that the video game reviewers of the world haven’t crowned the game as the greatest thing since the wheel. But instead of internalizing his frustration or making whispered threats and promises to reviewers, he went ahead and Tweeted to the entire world that overly negative reviewers would be in jeopardy of not receiving review copies of games in the future. [More]