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rite-aid
identity theft
Former Employee Says TJX Security In Lawrence, Kansas Is A Joke
Remember TJX's gigantic security breach problems last year, where data on 94 million accounts was stolen? Good for you, because apparently TJX doesn't. A former employee of a TJX store in Lawrence, Kansas was fired recently for posting anonymous complaints online about the current sorry state of his store's security, which included the store manager writing server login and password information on a sticky note, and the store resetting employee passwords to blank fields. More »
refunds
A Radio Shack Manager Explains Why They Ask For Personal Info On Cash Returns
Last week, we pointed out that even with a receipt and the product in hand, and even though you purchased it with cash the day before at the same store, Radio Shack won't give a refund unless you give them your home address first. We got a lot of insider tips from former employees in the comments section, and the next day we received the following perspective from a Radio Shack store manager. We think his explanation still doesn't explain why you need personal ID to refund a cash transaction when you've got the item and the receipt in front of you, but read on if you want an unverified store manager's point of view. More »
id
Coffee lovers, rejoice! Dunkin' Donuts is giving away free 16 oz. cups of iced coffee today—unless you look under 18 and don't have identification. Tipster Carolyn watched with disbelief as workers at the Dunkin' Donuts at 1433 2nd Avenue on New York's Upper East Side refused to serve two high school seniors who didn't have identification.
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Dunkin' Donuts Won't Give You A Cup Of Iced Coffee Because You Look Under 18
Coffee lovers, rejoice! Dunkin' Donuts is giving away free 16 oz. cups of iced coffee today—unless you look under 18 and don't have identification. Tipster Carolyn watched with disbelief as workers at the Dunkin' Donuts at 1433 2nd Avenue on New York's Upper East Side refused to serve two high school seniors who didn't have identification.
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food
Nation's Largest Kosher Meat Packing Plant Raided On ID Theft Concerns
You might have a harder time finding kosher meat in the coming weeks, because the country's largest kosher meat packing plant, Agriprocessors, was raided this past Monday. At least 300 of its nearly 1000 employees were arrested for using fraudulently obtained Social Security numbers, and immigration officials have said they expect the number to go as high as 700. More »
scams
More Info On The $9.87 Credit Card Scam
MGD at dslreports read our post last night about Prophotosland.com and its fraudulent charge to reader Megan's credit card. He's been following the scammers—"an organized crime syndicate operated from Eastern Europe"—for nearly three years now, and has a ton of highly valuable information on them, including their recent targeting of military personnel stationed overseas. Bottom line: cancel your credit card, Megan, because they've got access to it now—and report the charge as fraudulent rather than dispute it. More »
scams
Watch Out For $9.87 Credit Card Scam From Prophotosland.com
A reader named Megan noticed an unfamiliar charge for $9.87 from prophotosland.com on her WaMu credit card statement, so she began to investigate it. Not only had she never heard of it, but there was no website that domain, and a Google search turns up hit after hit of scam and fraud reports at various websites. It seems to be but one of numerous fronts charging fraudulent $9.87 fees to credit cards. Read Megan's story below and be sure to check out this page for a list of other bogus companies to watch out for.More »
security
FreeCreditReport.com Doesn't Practice Good Security Hygiene
You'd think a credit monitoring service—even one as skeevy as freecreditreport.com—would take great pains to keep up the appearance of security and confidentiality. You'd be wrong. When Brian called to cancel their service he was asked to call out his social security number and his mother's maiden name, even though it turned out they could easily access his account and cancel his service with only his phone number and birthday. Oh, and the first CSR hung up on him, but (sadly) that's not really very newsworthy anymore. More »
readers
Wal-Mart Holds Your Credit Card and ID Hostage When You Complain
When reader Steve went to Wal-Mart to buy Rock Star for his daughter, he reluctantly presented the cashier with a state issued ID containing just his picture, name and signature. Steve's job is to consult with law enforcement about identity theft, so he's more careful than the average bear. For one thing, he only likes to show his state issued-ID. The cashier, however, refused to accept it as a valid ID, and tense negotiations ensued. When Steve said he'd call corporate about their ID checking policy, the cashier refused to hand back Steve's credit card or ID until Steve spoke to an in store CSM. That's right, after he complained, the cashier held his credit card hostage. Check out the gory details, inside.More »
data theft
Data On Over 40,000 Patients Stolen From NYC Hospital
The New York Times is reporting this morning that an unnamed employee stole personal data on over 40,000 patients from NewYork-Presbyterian Hospital/Weill Cornell Medical Center. The theft "occurred over the past several years and included patients' names, phone numbers and Social Security numbers." As we've come to grimly expect in these cases, the hospital was made aware of the theft in January, and announced it publicly on Friday after an internal audit. "We obviously deeply regret that this has happened," said the hospital's spokeswoman, Ms. Manners. She also said that investigators are "looking into the possibility that the theft could be part of a larger criminal scheme." More »
good business practice
Redbox rents DVD movies via vending machine in drugstores and supermarkets throughout the country, and on Friday they announced that they'd found credit card skimmers attached to three of their kiosks. What's surprising is that they 'fessed up so quickly, and in a highly public manner—they've got the text "SECURITY ALERT" at the top and bottom of their website, and the email they sent to their members is detailed, forthright, and helpful, and reposted in its entirety—along with photos of sample card skimmers—on their site. Attempts at identity theft no longer surprise us, but a competent handling of the issue by a company is pretty amazing.
More »
Redbox Shows Businesses How To Properly Handle A Data Breach
Redbox rents DVD movies via vending machine in drugstores and supermarkets throughout the country, and on Friday they announced that they'd found credit card skimmers attached to three of their kiosks. What's surprising is that they 'fessed up so quickly, and in a highly public manner—they've got the text "SECURITY ALERT" at the top and bottom of their website, and the email they sent to their members is detailed, forthright, and helpful, and reposted in its entirety—along with photos of sample card skimmers—on their site. Attempts at identity theft no longer surprise us, but a competent handling of the issue by a company is pretty amazing.
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happy ending
Apple Store Apologizes For Refusing Purchase Without ID
Ignacio writes:I wanted to inform consumerist that the manager from the Apple Store at Stonestown called me back to apologize about the incident and to invite me back to the store. She apologized for the employees making ID a requirement of purchase and that they were doing it to protect from fraud. She then mentioned that they understand they were not following the merchant agreements but will do so here on out. I will go back to make my purchase!More »
privacy
Apple Demands ID With Credit Card Purchases, Violates Merchant Agreement
We received the following strangely awesome, if a bit strange, letter from a consumer who was not allowed to purchase something at the Apple store because he would not show ID. It was sent to Steve Jobs and William Rhodes (of Citibank.) Let's listen in: More »
identity theft
Gas Station Attendant Busted For Re-Using Customers' Credit Card Numbers
A 23-year-old gas station attendant in Massachusetts has been charged with identity theft after a customer noticed that her card was used to make additional purchases a few hours after she'd been at the station. The attendant told his employers that the customer had come back to buy gift cards for her nephew, but police say the employee wrote down the card number and expiration date.More »
travel
Make Your Own Passport Photos
If you have a computer and a digital camera, there's no reason to ever pay a drugstore $8 for a couple of crummy passport photos and lousy customer service. This blogger discovered that he couldn't even get an in-focus photo from a local CVS: "When we pointed that out, he was like 'Oh really? don't worry all photos printed here look like that and no one ever came back because a photo was not accepted.'" If you're not Photoshop-savvy, just use the free epassportphoto.com website. More »
identity theft
Data Tape On 650k Customers From 230 Retailers Is Missing
Today GE Money reported that a data tape containing personal information on 650,000 customers from "about 230 retailers including J.C. Penney Co" is missing. Social Security numbers for about 150,000 customers were also on the tape. It was "being stored at a facility operated by Iron Mountain Inc, an information protection and storage company," but there's no evidence currently that it was stolen—it may just be sitting somewhere in a vast matte-painted warehouse like the Ark of the Covenant. However, it may also be the source of the recent wave of ID theft issues we've noticed. More »
privacy
May 8: Last Day To Sound Off About The Real ID Act
The Department of Homeland Security would like your opinions on the Real ID Act, but it would like them by May 8th. More »
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