When Rosalie and her husband reserved a room at a Hyatt Place hotel, they thought that by requesting two queen-size beds, they were reserving two queen-size beds. This is not so: they were requesting two queen-size beds, and the couple learned this the hard way. This wasn’t just a case of travel preferences and first world problems: Rosalie suffers from severe back problems, and needs a nice, immobile bed to herself in order to prevent Even More Pain. [More]
The Hyatt hotel chain has issued an apology after heatlamps were turned on above workers who were striking out front of the Park Hyatt Chicago during a day when the heat index was 90 degrees. [More]
A woman who stayed at a Hyatt in Milwaukee last month was hit with an extra $250 charge for smoking in her room. The problem, she says, is that she has severe asthma–she offered to show Hyatt her prescriptions–and is not a smoker. When she complained to Hyatt, the hotel’s director of operations told her “the Hyatt had photographic evidence of smoking in the room and would absolutely not refund her money.” [More]
Housekeepers at three Hyatt hotels in Boston made over $15 an hour and had benefits like 401(k) retirement plans and health insurance. On August 31st, Hyatt laid them off en masse—after first having them train their replacements under the guise of creating a holiday fill-in staff—and turned the housekeeping duties over to an outside firm.