I got cocky. I thought after several emails with a Humana communications person and a story on Consumerist, the insurance company would surely relent and let Dean’s father, Thomas, cancel his unnecessary supplemental Medicare insurance. Nope. After all our efforts, Humana called Thomas only to tell him, once again, that they won’t let him cancel. This time, because they say the signature on his request form doesn’t match the signature on his policy. Which is odd, because Thomas is the one who signed both. [More]
Alex is 24 years old and was laid off last year. He’s trying to sign up for a high-deductible health insurance plan from Humana One, but they’ve rejected him because he’s got a mess of health issues: “At my last checkup I mentioned occasional knee pain, occasional indigestion, and the fact that I experienced palpitations extremely rarely.” Or as Human describes it, “a medical history of bursitis, tendonitis, osteoarthritis, palpitations and irritable bowel syndrome (IBS).” [More]
Had a problem with my Mom’s Medicare Part D Prescription Drug plan with Humana. Their mail order pharmacy (RightSource) advertises a two-week turnaround from date of sending-in an order to receipt of medications. However after three weeks, RightSource had not acknowledged receipt of the order. A RightSource phone rep said the logging-in of orders was being delayed by two to three weeks due to heavy volume. This delay — in the case of meds for a 93 year-old lady — was unacceptable.