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This HSBC Customer Is Left Out Of The Changeover
By Laura Northrup on May 18, 2012 10:32 AM
39 Comments
Last year, HSBC unloaded it credit card division on Capital One, and most of its retail bank branches in the Northeast to upstate New York's First Niagara Bank. They've also been selling off their retail banking operations in other countries. Regular people just aren't as profitable as we used to be. The thing is, while those branches and all of their customers have been sold, not all of their customers are making the change. George, who lives near a branch but had opened his HSBC accounts online for the sake of convenience, didn't know this. He's not associated with a branch, so his account stays with HSBC. He just won't have a branch to go to. More »
HSBC's Credit Card Policies Feel Like 1994 All Over Again
By Laura Northrup on April 19, 2012 9:30 AM
61 Comments
Victor knows that shopping at Best Buy isn't a popular choice around here, but he really likes getting 4% back in Reward Zone points to spend on even more stuff at Best Buy. That does sound pretty sweet. In this situation, his actual beef is with HSBC, the bank that runs Best Buy's credit cards. He made some big purchases, then made an electronic payment from his bank account to pay off the balance. Now there's a mysterious hold on the account, and he can't use the card. Turns out that large electronic payments are "held" for eleven days to make sure everything clears. Longer than it would take with a paper check. Unable to make any more purchases with his card, Victor just went and bought his iPad 3 somewhere else. Darn. More »
(mine)
Why Does HSBC Need To Conduct A 15-Minute Interview To Add My Wife To My Savings Account?
By Chris Morran on February 1, 2012 3:33 PM
59 Comments
Back in the wild and crazy mid-2000s, when we were all taking out adjustable-rate mortgages on vacation properties in Nunavut, Consumerist reader Matt decided to take advantage of the attractive interest rates on HSBC's high-yield online savings accounts. More »
(emseearr)
Banks To Offer Foreclosure Reviews To More Than 4 Million People
By Chris Morran on November 1, 2011 11:30 AM
17 Comments
Millions of Americans have lost their homes in the last few years and — as any reader of Consumerist knows — the banks who foreclosed on those properties have also made more than their fair share of errors. Thus, starting today, 14 of the country's largest mortgage servicers are contacting millions of foreclosed-upon former homeowners to offer them the opportunity to have their cases independently reviewed. More »
Got An HSBC Credit Card? It Will Soon Be A Capital One Card
By Chris Morran on August 10, 2011 8:30 AM
39 Comments
Two months after upsetting ING Direct customers by agreeing to buy the online bank for $9 billion, the Capital One vikings/barbarians have announced a deal to purchase HSBC's credit card division for $2.6 billion. More »
Judge Orders HSBC CEO To Explain "Frivolous" Foreclosure Motion
By Chris Morran on July 6, 2011 2:15 PM
55 Comments
When HSBC failed to prove it even owned the Brooklyn home it was attempting to foreclose on, the judge in the case not only dismissed the bank's foreclosure motion but also ordered the CEO of its North American division to give an in-person explanation of why he shouldn't penalize HSBC for what he calls a "waste of judicial resources." More »
(Neubie)
Maine Supreme Court Reverses HSBC Foreclosure On "Untrustworthy" Paperwork
By Marc Perton on May 25, 2011 12:45 PM
38 Comments
Maine's Supreme Judicial Court has overturned a foreclosure brought by HSBC against a local homeowner, citing affidavits submitted by the bank as "inherently untrustworthy." In vacating an earlier decision, the court declared that HSBC's records "are not of the quality that would be admissible at trial." More »
Middlemen Blocking Mortgage Mods
By Ben Popken on April 1, 2011 10:00 AM
14 Comments
Homeowners trying to get loan mods often run into resistance by banks who say they're powerless because they need to protect the interests of investors. But ProPublica reports a recent lawsuit uncovered a document where, when HSBC polled investors, a majority of those responding say they favored letting the loans being modified. More »
(KSL)
Man Who Torched Car To Save Home Ends Up In Court
By Ben Popken on March 24, 2011 5:00 PM
83 Comments
A Utah man had a bold plan, which we told you about last year. His house was going into foreclosure unless he could come up with $21,638.02 to pay HSBC. So he announced to the world that he would burn his car and post the video online in exchange for donations. He raised about $15,000 and even sold $1,200 worth of advertising on the side of the car. He tried to work with local fire departments to get them to let him burn the car, to no avail. So he did it on public land and now he's in court and getting fined, reports KSL. More »
(Royce R)
HSBC Joins List Of Banks Warning It Will Probably Get Fined For Improper Foreclosure Practices
By Ben Popken on February 28, 2011 5:00 PM
23 Comments
HSBC is the latest in a string of banks who warned investors via their SEC filing that they expect to get fined after getting a letter from regulators chastising their improper foreclosure practices. On Friday, Wells Fargo, Ally Financial (formerly GMAC) and SunTrust banks made similar announcements. More »
Subprime Credit Cards Are Back, Now With Extra Interest!
By Chris Morran on January 13, 2011 4:30 PM
35 Comments
After a couple years of hiding in the shadows, credit cards targeted at consumers with less-than-stellar credit ratings are once again making a push to gain new customers. More »
(Neubie)
HSBC Just Assumes You Want The $90 Check-Printing Service
By Laura Northrup on January 13, 2011 8:00 AM
85 Comments
Adam never received checks for his new HSBC account, so he stopped by his branch to order some. He must have struck bank employees as the kind of guy who demands nothing but the best, since branch employees handed him the order form for the most expensive checks. The ones that cost $90. More »
(Kevin)
Know Your Bank's New Checking Fees To Avoid Getting Slammed
By Mary Beth Quirk on January 10, 2011 11:15 AM
57 Comments
The first reaction to your bank instituting new fees on your "free checking" account in 2011 might be sheer, overwhelming panic, or maybe rage, indignation, or some combination thereof. But don't be afraid, fee-haters, there are ways around extra charges to your account. More »
HSBC Redefines "Opt-in," Won't Accept "No" For An Answer
By Laura Northrup on December 10, 2010 11:45 AM
43 Comments
Daniel came across this page while logging in to his credit card account. "I can sign up, sign up, say yes or be reminded later. I couldn't find anywhere on this page that would let me say 'No, I don't want this'," he writes. "It seems kind of, well, wrong to not give a customer the option to NOT opt in." More »
HSBC Closes Bank Account Over 14 Cent Overdraft
By Laura Northrup on August 19, 2010 8:00 AM
43 Comments
"Don't overdraw your bank account" is pretty sound advice. However, reader Phil advises that if you do happen to overdraw your HSBC account—even by a few cents—the bank will mercilessly close your bank account with no warning. That's what happened to him. More »
Man Who Offered To Set Car On Fire Saves Home
By Chris Walters on July 27, 2010 8:00 AM
46 Comments
The guy who offered to set his car on fire in exchange for "loanations" (his word—he says he's going to pay back all donations) managed to raise enough money to prevent the foreclosure sale of his house yesterday. Below is a video of him handing over a check for $21,000. The only problem is, now he's saying he might not burn the car. More »
Man Offers To Set Car On Fire To Save Home From HSBC Foreclosure
By Chris Walters on July 26, 2010 10:30 AM
47 Comments
John admits on his blog that he's responsible for falling six months behind on his mortgage. But once he got over his divorce and losing his adopted son and started trying to make things right, he ended up in loan modification limbo at HSBC. The bank never moved forward on any modification, and now he has to pay $21,638.02 today if he wants to keep his house. Logically, he's offering to burn his car and post the video online in return for donations. More »
(Breslow)
HSBC Paid Me In Monopoly Money, Gave Me A Fun New Hobby To Track Down The Reason Why
By Phil Villarreal on June 15, 2010 9:50 AM
110 Comments
Normally you'd hope a bank pays you in legal tender and not with a piece of green construction paper that the guy down the street pulled out of his laser printer after creating the document on Microsoft Paint. And yet when Tracy pulled out some cash to pay her rent at an HSBC branch, one of the Benjamins was counterfeit. More »
Reach HSBC Finance Executive Customer Service
By Ben Popken on May 24, 2010 5:17 PM
6 Comments
Here is some contact information for HSBC Finance. It's good for when you have a Sisyphean customer service issue that you'd rather have the sneakers of Mercury. More »
(AComment)
Woman's $10K Mortgage Payment Vanishes Into Thin Air
By Mary Beth Quirk on May 2, 2010 3:44 PM
54 Comments
File this one under "U" for Uncool: After a woman transferred $50,000 over five days from her bank account to her mortgage lender to pay down her mortgage, somehow $10,000 of that money just... disappeared. Or so it seemed. More »
