The Worlds Local Bank
Bank of America isn't the only bank that enjoys canceling their traveling customer's credit cards.
HSBC canceled my card while I was living in
New Zealand, and as part of their "continuing efforts to fight fraud," sent an active replacement card to my address 9,000 miles away.
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complaints
Brian, who is suffering from an inoperable malignant brain tumor which may kill him in a matter of months, writes he's having with troubles with his Orchard Bank (aka
HSBC Bank Card Services) credit card:
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complaints
Keith writes:
On Friday February 15th I called HSBC customer service. I explained that there was a $1,000 difference between my "Bank Balance" and I was concerned because I hadn't used my ATM card. They said that the money was "on hold." They could give no further explanation. I pressed them and said "How is it possible that $1,000 of my money is out in space" They had no reply. I asked to speak to a supervisor to which the person I was speaking to refused and said "They have the same information I do and they are not available." I was talking to outsourced "customer service reps" from the Philippines so I hung up and dialed 716.841.7212 again. I kindly explained my store from scratch to Helga REP # 6124, also in the Philippines, not Buffalo, NY. She said the same thing as the guy before (at least they were consistent), and refused to let me speak to a supervisor.
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late fees
Reader Chandra wrote to us today about her short-but-tumultuous relationship with HSBC's credit card division. In the span of two months Chandra applied for a card, made a $300 payment (mailed 8 days early) on a $700 balance, got hit with a $35 late fee and a $15 pay-by-phone charge, and cancelled her account. She claims to have good credit and is just baffled by HSBC's inability to process a payment without assigning a penalty.
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Consumerist
