Reader Chandra wrote to us today about her short-but-tumultuous relationship with HSBC’s credit card division. In the span of two months Chandra applied for a card, made a $300 payment (mailed 8 days early) on a $700 balance, got hit with a $35 late fee and a $15 pay-by-phone charge, and cancelled her account. She claims to have good credit and is just baffled by HSBC’s inability to process a payment without assigning a penalty.
If you’ve got your money tied up with HSBC, better be on your tip-toes: a research team from Cardiff University has discovered a flaw in HSBC’s banking system that exposes three million customers’ accounts to the theft of wily hackers.
At an HSBC bank, trapped inside glass cages, performing for strangers, are a beauty queen, an artist, and three guys watching football. Passersby text their thoughts to ticker screens behind the subjects heads. Like most things that make no fucking sense, it’s part of a multi-million-dollar ad campaign.
Ring ring, Mr. Banker, pick up the phone, we hit the stopwatch and hang up. Here are the results.
Today’s results in our week-long test of how long it takes banks humanoids to pick up the ring ring ring.
The results of today’s benchmark test to see how long it takes banks’ live humans to pick up the phone.
We’ll be calling up the banks this week to see who’s the quickest at having a human pick up the phone.
Unless your name is Sir Winifred Montegue Moneybanks, don’t expect to hold the item at left in your hands anytime soon. HSBC is rolling out a new security device to give big money blokes in the UK a secure way to conduct complex internet transactions.
A coherent rant about trying to wire money through HSBC, over their seemingly deep objections. It’s a redtape streamered, Kafka’s “The Trial”-esque implosion of customer service… a banking failure so perfect in its unlogic, it’s almost a work of art. “Gari”, who’s chosen to represent himself online as Zod from Superman 2, sent in the following: