Know Your Bank's New Checking Fees To Avoid Getting Slammed

Know Your Bank's New Checking Fees To Avoid Getting Slammed

The first reaction to your bank instituting new fees on your “free checking” account in 2011 might be sheer, overwhelming panic, or maybe rage, indignation, or some combination thereof. But don’t be afraid, fee-haters, there are ways around extra charges to your account. [More]

HSBC Redefines "Opt-in," Won't Accept "No" For An Answer

HSBC Redefines "Opt-in," Won't Accept "No" For An Answer

Daniel came across this page while logging in to his credit card account. “I can sign up, sign up, say yes or be reminded later. I couldn’t find anywhere on this page that would let me say ‘No, I don’t want this’,” he writes. “It seems kind of, well, wrong to not give a customer the option to NOT opt in.” [More]

HSBC Closes Bank Account Over 14 Cent Overdraft

HSBC Closes Bank Account Over 14 Cent Overdraft

“Don’t overdraw your bank account” is pretty sound advice. However, reader Phil advises that if you do happen to overdraw your HSBC account–even by a few cents–the bank will mercilessly close your bank account with no warning. That’s what happened to him. [More]

Man Who Offered To Set Car On Fire Saves Home

Man Who Offered To Set Car On Fire Saves Home

The guy who offered to set his car on fire in exchange for “loanations” (his word–he says he’s going to pay back all donations) managed to raise enough money to prevent the foreclosure sale of his house yesterday. Below is a video of him handing over a check for $21,000. The only problem is, now he’s saying he might not burn the car. [More]

Man Offers To Set Car On Fire To Save Home From HSBC Foreclosure

Man Offers To Set Car On Fire To Save Home From HSBC Foreclosure

John admits on his blog that he’s responsible for falling six months behind on his mortgage. But once he got over his divorce and losing his adopted son and started trying to make things right, he ended up in loan modification limbo at HSBC. The bank never moved forward on any modification, and now he has to pay $21,638.02 today if he wants to keep his house. Logically, he’s offering to burn his car and post the video online in return for donations. [More]

HSBC Paid Me In Monopoly Money, Gave Me A Fun New Hobby To Track Down The Reason Why

HSBC Paid Me In Monopoly Money, Gave Me A Fun New Hobby To Track Down The Reason Why

Normally you’d hope a bank pays you in legal tender and not with a piece of green construction paper that the guy down the street pulled out of his laser printer after creating the document on Microsoft Paint. And yet when Tracy pulled out some cash to pay her rent at an HSBC branch, one of the Benjamins was counterfeit. [More]

Reach HSBC Finance Executive Customer Service

Reach HSBC Finance Executive Customer Service

Here is some contact information for HSBC Finance. It’s good for when you have a Sisyphean customer service issue that you’d rather have the sneakers of Mercury. [More]

Woman's $10K Mortgage Payment Vanishes Into Thin Air

Woman's $10K Mortgage Payment Vanishes Into Thin Air

File this one under “U” for Uncool: After a woman transferred $50,000 over five days from her bank account to her mortgage lender to pay down her mortgage, somehow $10,000 of that money just… disappeared. Or so it seemed. [More]

Reach HSBC Executive Customer Service

Reach HSBC Executive Customer Service

HSBC Card & Retail Services

James R. Lane

Vice President, Executive Resolutions

831-772-6248

james.r.lane@us.hsbc.com

Does Living In California Make You A Higher Credit Risk?

Does Living In California Make You A Higher Credit Risk?

Paul Smith, who lives in San Diego and has a credit score of 751, had his HSBC credit card limit lowered from $7,000 to $1,400 recently for mysterious reasons. He called HSBC to find out why.

HSBC Cancels Traveler's Credit Card, Pays For Their Mistake

HSBC Cancels Traveler's Credit Card, Pays For Their Mistake

Bank of America isn’t the only bank that enjoys canceling their traveling customer’s credit cards. HSBC canceled my card while I was living in New Zealand, and as part of their “continuing efforts to fight fraud,” sent an active replacement card to my address 9,000 miles away.

Best Buy Charges $15 To Pay Bill On Time

Best Buy Charges $15 To Pay Bill On Time

Owners of Best Buy credit cards (via HSBC) are being charged $15 to pay their bill on time online. The only way to avoid the fee? Pay at least two business days early.

HSBC Credit Card's Pay-By-Phone Fee Is Higher Than The Bill

HSBC Credit Card's Pay-By-Phone Fee Is Higher Than The Bill

Why does HSBC charge $15 to make a payment over the phone? Other, often smaller, companies charge $3 or less, as MG notes in his email below. In this case, since the alternative is so unwelcome—a possible late payment, and a corresponding hit on MG’s credit score—it seems pretty outrageous to hold him hostage to a $15 fee.

HSBC, Wells Fargo Accused Of Racism In Mortgage Issuing

HSBC, Wells Fargo Accused Of Racism In Mortgage Issuing

The NAACP this week filed a class action suit accusing Wells Fargo and HSBC of charging unfairly high interest rates to African American homeowners with high incomes and high credit scores. The banks were quick to slap down the charges as “totally unfounded and reckless,” even in the face of convincing evidence from the NAACP.

Dear HSBC, I Promise I'm In Norway

Dear HSBC, I Promise I'm In Norway

Listen, HSBC Fraud Department, we need to talk. We know it sounds like a joke, but Phil is actually in Norway. We’re sure people call all the time and navigate your byzantine series of computer menus just to tell you hilariously absurd lies like “I’m leaving the country, here’s my forwarding contact information.” We’re sure labeling every foreign transaction as potential fraud isn’t nearly as fun as caring about the part of Phil’s account notes where it says “Travel advisory: In Norway.” The one joy of this endless runaround, the one nugget worth sharing, is that every time you flag a transaction, Phil gets to call you collect, and calling international collect makes a huge difference…

Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies

Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies

Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.

Updated: Reach HSBC Executive Customer Service

Updated: Reach HSBC Executive Customer Service

If regular HSBC customer service are being bitches (as they are wont to do) and you’re not making any headway, try calling 877-472-2005 which is the number to reach HSBC executive customer service. Also, a number for card services is 831-755-6699.

Amex Tops JD Power Credit Card 2008 Customer Satisfaction Survey

Amex Tops JD Power Credit Card 2008 Customer Satisfaction Survey

JD Power and Associates ranked American Express at the top of their 2008 Credit Card Satisfaction Study. Customers gave the company high marks in interaction, billing and payment processes, reward programs, fees and rates, and benefits and services, with the first three factors standing out in particular. Capital One and HSBC, which target revolvers with lower credit scores, received the worst marks. Oddly, Discover got second place. People must really like their two-cycle billing (see “Two-Cycle Billing And Why It’s Evil“). Full rankings inside…