The first reaction to your bank instituting new fees on your “free checking” account in 2011 might be sheer, overwhelming panic, or maybe rage, indignation, or some combination thereof. But don’t be afraid, fee-haters, there are ways around extra charges to your account. [More]
“Don’t overdraw your bank account” is pretty sound advice. However, reader Phil advises that if you do happen to overdraw your HSBC account–even by a few cents–the bank will mercilessly close your bank account with no warning. That’s what happened to him. [More]
The guy who offered to set his car on fire in exchange for “loanations” (his word–he says he’s going to pay back all donations) managed to raise enough money to prevent the foreclosure sale of his house yesterday. Below is a video of him handing over a check for $21,000. The only problem is, now he’s saying he might not burn the car. [More]
John admits on his blog that he’s responsible for falling six months behind on his mortgage. But once he got over his divorce and losing his adopted son and started trying to make things right, he ended up in loan modification limbo at HSBC. The bank never moved forward on any modification, and now he has to pay $21,638.02 today if he wants to keep his house. Logically, he’s offering to burn his car and post the video online in return for donations. [More]
Normally you’d hope a bank pays you in legal tender and not with a piece of green construction paper that the guy down the street pulled out of his laser printer after creating the document on Microsoft Paint. And yet when Tracy pulled out some cash to pay her rent at an HSBC branch, one of the Benjamins was counterfeit. [More]
Here is some contact information for HSBC Finance. It’s good for when you have a Sisyphean customer service issue that you’d rather have the sneakers of Mercury. [More]
File this one under “U” for Uncool: After a woman transferred $50,000 over five days from her bank account to her mortgage lender to pay down her mortgage, somehow $10,000 of that money just… disappeared. Or so it seemed. [More]
HSBC Card & Retail Services
James R. Lane
Vice President, Executive Resolutions
Paul Smith, who lives in San Diego and has a credit score of 751, had his HSBC credit card limit lowered from $7,000 to $1,400 recently for mysterious reasons. He called HSBC to find out why.
Bank of America isn’t the only bank that enjoys canceling their traveling customer’s credit cards. HSBC canceled my card while I was living in New Zealand, and as part of their “continuing efforts to fight fraud,” sent an active replacement card to my address 9,000 miles away.
Owners of Best Buy credit cards (via HSBC) are being charged $15 to pay their bill on time online. The only way to avoid the fee? Pay at least two business days early.
Why does HSBC charge $15 to make a payment over the phone? Other, often smaller, companies charge $3 or less, as MG notes in his email below. In this case, since the alternative is so unwelcome—a possible late payment, and a corresponding hit on MG’s credit score—it seems pretty outrageous to hold him hostage to a $15 fee.
The NAACP this week filed a class action suit accusing Wells Fargo and HSBC of charging unfairly high interest rates to African American homeowners with high incomes and high credit scores. The banks were quick to slap down the charges as “totally unfounded and reckless,” even in the face of convincing evidence from the NAACP.
Listen, HSBC Fraud Department, we need to talk. We know it sounds like a joke, but Phil is actually in Norway. We’re sure people call all the time and navigate your byzantine series of computer menus just to tell you hilariously absurd lies like “I’m leaving the country, here’s my forwarding contact information.” We’re sure labeling every foreign transaction as potential fraud isn’t nearly as fun as caring about the part of Phil’s account notes where it says “Travel advisory: In Norway.” The one joy of this endless runaround, the one nugget worth sharing, is that every time you flag a transaction, Phil gets to call you collect, and calling international collect makes a huge difference…
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
If regular HSBC customer service are being bitches (as they are wont to do) and you’re not making any headway, try calling 877-472-2005 which is the number to reach HSBC executive customer service. Also, a number for card services is 831-755-6699.
JD Power and Associates ranked American Express at the top of their 2008 Credit Card Satisfaction Study. Customers gave the company high marks in interaction, billing and payment processes, reward programs, fees and rates, and benefits and services, with the first three factors standing out in particular. Capital One and HSBC, which target revolvers with lower credit scores, received the worst marks. Oddly, Discover got second place. People must really like their two-cycle billing (see “Two-Cycle Billing And Why It’s Evil“). Full rankings inside…