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H&R Block Sending $25 To Customers Impacted By Filing Delay

Last month the Internal Revenue Service said H&R Block had bungled over 600,000 tax returns, potentially causing refund delays for those customers. The tax preparation firm says to make up for that glitch, it’ll be sending out $25 gift cards to any customers who filed their taxes at company-owned H&R Block locations and were impacted by the processing delay. [More]

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IRS: H&R Block Causing Refund Delays After Bungling 600,000 Tax Returns

Many of us find the Internal Revenue Service’s income tax return pretty darn difficult to figure out, which is why companies like H&R Block exist — ostensibly, to help customers maneuver the complicated forms and get them a nice tax refund if possible. But it seems H&R finds those forms confusing, too. [More]

No More Refund Anticipation Loans After This Tax Season

We’ve been warning people for years to steer clear of the “refund anticipation loans” that get you your tax refund ASAP but at the cost of usurious interest rates and fees. And between growing consumer awareness that RALs are a bad deal and the bigger banks dropping out of the business, only one bank has been backing the loans — and that’s all about to end. [More]

H&R Block Goofs On My Tax Return, Won't Honor Guarantee To Reimburse Me After IRS Audit

H&R Block Goofs On My Tax Return, Won't Honor Guarantee To Reimburse Me After IRS Audit

Bambi has been getting her taxes done by H&R Block for decades with no problem. But when a recent audit turned up a small error that required Bambi pay $725 in additional taxes, folks at the tax-preparation service seemed to go out of its way, including telling her complete falsehoods about why her claim was being denied, to not make good on its guarantee to reimburse her for the $725. [More]

Jackson Hewitt Sues H&R Block Over "Trash Talk"

Jackson Hewitt Sues H&R Block Over "Trash Talk"

It probably goes without saying that I love a good cat fight, that’s why I’m licking my paws and purring with delight over the news that Jackson Hewitt has bared its claws to take on the biggest feline of them all, H&R Block. [More]

H&R Block Revives AOL Business Plan, Blankets Nation With Unwanted CDs

H&R Block Revives AOL Business Plan, Blankets Nation With Unwanted CDs

If you had a pulse and/or a mailbox in the ’90s, you received some AOL disks in the mail. They promoted a free trial, but everyone knows their real purpose: to have their labels peeled off and to be used for file storage. AOL eventually switched to read-only CDs, then switched to total irrelevance. But their familiar promotional tactic is back: adopted by tax preparers H&R Block to distribute their income tax software. [More]

H&R Block's Virtual Operators Have Feelings Too

H&R Block's Virtual Operators Have Feelings Too

Consumerist reader Kevin had done his taxes online through H&R Block, but when he found out he might have accidentally included something he shouldn’t have, he turned to the site’s automated answering system for help. And when the discussion got a bit heated, well… let’s just say that H&R Block’s artificial intelligence has some very real emotional responses. [More]

H&R Block Upsells Tax Service, But Won't Downgrade

H&R Block Upsells Tax Service, But Won't Downgrade

Tax Cat here with a reminder about using a free service to prepare your taxes. Beware sneaky upsells on “free” tax preparation options for people with simple tax returns. We’ve already seen a Consumerist reader get charged for this unawares with TurboTax, and now reader Shane reports that If you miss an option on H&R Block’s form, you’ll be paying extra for access to your own data. [More]

IRS Opens Can Of Whoopass On Paid Tax Preparers

IRS Opens Can Of Whoopass On Paid Tax Preparers

Tax Cat here! Calling it a “game changing event for the tax system”, the IRS announced in a press conference call, that they invited me, a tax cat, to that they’re launching 6 sweeping regulatory reforms to clean up the paid tax prep industry. The IRS is not naming names but I’m growling at you, H&R Block and Jackson Hewitt. Numero uno: [More]

H&R Block's Refund Anticipation Loan Card Eats Your Refund

H&R Block's Refund Anticipation Loan Card Eats Your Refund

Poor Sam didn’t take our advice. He let H&R Block do his taxes and then took out a refund anticipation loan. The money, which was deposited on an H&R Block Emerald Card, is now tied up by several inexplicable holds for transactions he didn’t make. The companies supposedly holding the funds have no clue who Sam is, or why they’d be holding his money. H&R Block’s only response is to charge Sam $2 whenever he calls their customer service line for help.

H&R Block Screwup Costs You $10,000

H&R Block Screwup Costs You $10,000

Last year H&R Block told the IRS that reader Tuyen made $33,000 in charitable donations. Tuyen, who earns $60,000 per year, collected a huge rebate, but when he returned to H&R Block this year, he learned that thanks to the screwup he now owes the IRS $10,000 in back taxes.

http://consumerist.com/2009/02/10/hr-block-now-has-a/

H&R Block now has a Twitter account. You can send your problems/mundane wisps of reality their way via @hrblock .

H&R Block Offering $100 Coupons Or Free Software To Same-Sex Couples Who Were Denied Online Service

H&R Block Offering $100 Coupons Or Free Software To Same-Sex Couples Who Were Denied Online Service

It’s too late for this year’s tax season (unless you’re doing it wrong), but H&R has issued an apology of sorts by announcing it will give a $100 coupon or free TaxCut software to gay couples who were shut out of their online programs this year due to a programming oversight. Don’t expect to take advantage of the offer if you were turned away online and went elsewhere, though—the offer is only good for “civil union, domestic and same sex partner clients, who started with TaxCut online and then completed their returns in one of our retail offices.” If you fit that requirement, you can request the coupon or software here.

http://consumerist.com/2008/05/12/hr-block-says-you-paid/

H&R Block says you paid it $2.8 billion to do your taxes this year. It was their best tax season in 9 years thanks to the company’s decision to increase fees by 7%-9.8% [CNNMoney ]

Corruption: Mystery Shoppers Expose Refund Anticipation Loan Abuse

Corruption: Mystery Shoppers Expose Refund Anticipation Loan Abuse

As an educated consumer you may wonder why people would choose to use a Refund Anticipation Loan when they can e-file and receive their refund in only a few days.

H&R Block Says It Does Not Refuse Tax Returns For Same-Sex Civil Unions

H&R Block Says It Does Not Refuse Tax Returns For Same-Sex Civil Unions

H&R Block recently got into trouble because when a Connecticut same-sex couple tried to file their taxes through H&R Block’s website, the system spat back, “”We don’t support Connecticut Civil Union returns.” One of our readers wrote H&R Block about our post and their VP of Marketing actually wrote back to him to describe what she felt was media sensationalization of the story. She says that the problem happens because the Federal government doesn’t recognize same-sex civil unions. The information for state tax returns gets inputted based on the federal, so in this specific case, it’s not “flowing” correctly. It sounds like they’re working on fixing that, though. Here’s her email in full:

H&R Block Sends You A Refund Check For $5,666.10, Even Though You Haven't  Filed Your Taxes

H&R Block Sends You A Refund Check For $5,666.10, Even Though You Haven't Filed Your Taxes

H&R Block is an extremely generous company! They’ve sent you a $5,666.10 refund check and you didn’t even file your taxes with them! Isn’t that nice?

H&R Block Doesn't "Support" Gay Civil Unions

H&R Block Doesn't "Support" Gay Civil Unions

After 23 months of same-sex, civil-union bliss, Jason Smith and Settimio Pisu had grown accustomed to some institutions being not quite ready for the concept of gay spouses.