hp

Marc thought he was being practical when be purchased a four-year warranty to go along with his HP desktop. After about a year, the computer failed. No problem. Just send the tower in for some of that stellar HP repair service. Except there's probably a reason why you rarely hear the words "stellar," "HP," and "repair" in the same sentence.  More »

Andrew Cuomo, the Attorney General of New York, has filed a lawsuit against Intel, claiming that the company is an illegal monopoly that engages "in a worldwide, systematic campaign of illegal conduct - revealed in e-mails - in order to maintain its monopoly power and prices in the market for microprocessors."  More »

David is trying to reach HP executive customer service. He wants to find out why they reversed the $100 cash back offer they'd originally extended through a promotion with Microsoft's new search engine Bing, and why the only reasons they're giving him are either inapplicable or demonstrably false.  More »

Ryan in North Dakota bought a very nice HP laptop in 2007. This particular model, he DV6000, has a certain flaw, and HP extended the warranty to cover inevitable repairs. But when the computer broke down for the second time at the tender age of two and a half years, and HP wouldn't repair it for free, he was angry. He had expected to get at least four years' use out of the laptop.  More »

Hi Consumerist,  More »

Reader Michael Dillon recently noticed that the Weather Channel's "printable" 10-Day Forecast page isn't exactly printer-friendly: it includes an ad that's roughly 80 percent solid black. Printing it out would mean wasting ink. That ad is selling... (drumroll, please)... HP printer's ink.  More »

Jon wants us to recommend a good lawyer to sue HP for screwing him over on laptop repairs. We do not offer legal advice like that. We do, however, believe strongly in the power of small claims court.  More »

Bobby thinks he's spotted a widespread problem with the HP laptop he bought a year and a half ago. His computer runs too hot and burns itself from the inside out, roasting its innards.  More »

We know not all of our readers agree on our stupid shipping gang posts, but here's one we can all get behind: you probably don't need to deliver a ten-foot power cord in a large box on a wooden pallet.  More »

Best Buy is an electronics store. The purpose of such a store is to allow customers to exchange money for electronic devices, then take those devices home and use them. Unfortunately, the Best Buy in Yuma, Arizona doesn't seem to take this mission seriously, and has given reader Elizabeth such a run-around that she isn't interested in buying a computer at all anymore.  More »

Tyler needs his laptop repaired, but he's got the bad luck to own an HP product. If you read Consumerist regularly you know that Hewlett-Packard has one of the worst track records for taking care of its customers. The last time we posted a complaint, the person who reached out to us from the corporate side was a third party at a PR firm hired by HP, if that tells you anything about how little they care about doing a good job. Read Tyler's recap below and remember it the next time you're in the market for a computer.  More »

We asked John, who wrote to us earlier this week about replacing the motherboard in his HP laptop, to send us a link to the listing he found for $150. Below is his response.  More »

The hard drive of Chris's HP laptop failed within its warranty period. Technically, it was four days after he bought the brand-new computer, but who's counting?  More »