Consumerist
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hp
HP Returns Computer With Faulty Repair, Bonus Dust Bunnies
Marc thought he was being practical when be purchased a four-year warranty to go along with his HP desktop. After about a year, the computer failed. No problem. Just send the tower in for some of that stellar HP repair service. Except there's probably a reason why you rarely hear the words "stellar," "HP," and "repair" in the same sentence. More » -
lawsuits
NY AG: Intel Is An Illegal Monopoly That Uses "Bribery And Coercion"
Andrew Cuomo, the Attorney General of New York, has filed a lawsuit against Intel, claiming that the company is an illegal monopoly that engages "in a worldwide, systematic campaign of illegal conduct - revealed in e-mails - in order to maintain its monopoly power and prices in the market for microprocessors." More » -
rebates
HP Refuses To Make Good On $100 Cash Back Promise, Won't Explain Why
David is trying to reach HP executive customer service. He wants to find out why they reversed the $100 cash back offer they'd originally extended through a promotion with Microsoft's new search engine Bing, and why the only reasons they're giving him are either inapplicable or demonstrably false. More » -
success stories
Reader Receives $900 For Broken Laptop In Small Claims Court
Ryan in North Dakota bought a very nice HP laptop in 2007. This particular model, he DV6000, has a certain flaw, and HP extended the warranty to cover inevitable repairs. But when the computer broke down for the second time at the tender age of two and a half years, and HP wouldn't repair it for free, he was angry. He had expected to get at least four years' use out of the laptop. More » -
irony
HP Sells Ink By Wasting It
Reader Michael Dillon recently noticed that the Weather Channel's "printable" 10-Day Forecast page isn't exactly printer-friendly: it includes an ad that's roughly 80 percent solid black. Printing it out would mean wasting ink. That ad is selling... (drumroll, please)... HP printer's ink. -
how to
So You Want To Sue The Company That's Screwing You Over
Jon wants us to recommend a good lawyer to sue HP for screwing him over on laptop repairs. We do not offer legal advice like that. We do, however, believe strongly in the power of small claims court. More » -
hot laptops
Reader Says HP Knows Old Laptops Are Rotten, Doesn't Care
Bobby thinks he's spotted a widespread problem with the HP laptop he bought a year and a half ago. His computer runs too hot and burns itself from the inside out, roasting its innards. More » -
stupid shipping gang
HP Throws In Free Wooden Pallet With Every Power Cord Purchase
We know not all of our readers agree on our stupid shipping gang posts, but here's one we can all get behind: you probably don't need to deliver a ten-foot power cord in a large box on a wooden pallet.
More »
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best buy
Best Buy Won't Let Reader Exchange Money For Functioning Computer
Best Buy is an electronics store. The purpose of such a store is to allow customers to exchange money for electronic devices, then take those devices home and use them. Unfortunately, the Best Buy in Yuma, Arizona doesn't seem to take this mission seriously, and has given reader Elizabeth such a run-around that she isn't interested in buying a computer at all anymore. More » -
laptops
HP Ruins Yet Another Laptop Repair—Three Times And Counting
Tyler needs his laptop repaired, but he's got the bad luck to own an HP product. If you read Consumerist regularly you know that Hewlett-Packard has one of the worst track records for taking care of its customers. The last time we posted a complaint, the person who reached out to us from the corporate side was a third party at a PR firm hired by HP, if that tells you anything about how little they care about doing a good job. Read Tyler's recap below and remember it the next time you're in the market for a computer. More » -
follow ups
More Info On Replacing An HP Laptop Motherboard
We asked John, who wrote to us earlier this week about replacing the motherboard in his HP laptop, to send us a link to the listing he found for $150. Below is his response.
Several readers also contacted us to point out that HP extended the warranties on a number of models recently due to motherboard failures, so John or other readers may have more options than they initially thought. More »
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computers
HP Overdrafts Your Checking Account After 4-Day-Old Laptop Breaks
The hard drive of Chris's HP laptop failed within its warranty period. Technically, it was four days after he bought the brand-new computer, but who's counting?
He was willing to give the company the benefit of the doubt. HP sent him a replacement hard drive, without including the prepaid shipping label he needed to send the hard drive back. Then...well, that's when things sort of all went to hell. More »
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return policies
CircuitCity.com Now Allows Returns From HP, IBM and Toshiba
CircuitCity.com, newly reincarnated as a Systemax subsidiary, has changed the return policy language that forbid returns from HP, IBM and Toshiba, ZDnet reports. Hooray.
CircuitCity.com Is Back Online. And, Yes, You Can Return HP, IBM and Toshiba Products. Now. [ZDnet] (Photo: geoff_fox)
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ridiculous pricing
I'd Like To Use This $100,000 Paper Tray To Print The World's Most Expensive Liquid, Please
Tipster Colin sent us this amusing snafu. Is this HP's grand plan to get back at Kodak for those aggressive ads?? -
fire
HP Calls About Pants Burnin' Laptop
HP called Consumerist about our inquiry about Jillian's sparking and flaming HP dv2845se laptop adapter that she says burned a hole in her pants and caused a welt on her leg. Jillian had also alleged that HP customer service, regular and escalated, was both unresponsive and rude. HP told us.... More » -
fire
HP Adapter Catches Fire, Burns Pants, Execs Ignore
UPDATE: HP Calls About Pants Burnin' Laptop
Pants pants, burning bright, in my house in the night, thanks to a malfunctioning power adapter for the HP dv2845se. It's no Blake but it is what happened to reader Jillian Madison. While she was using her laptop, her adapter started sparking and burst into flames, burning a hole in her pants and causing a welt on her legs. Now, after dozens of phone calls and emails to HP executive support and HP executives, and 6 weeks of waiting, she hasn't heard a thing back from HP, though she says some reps have given her an earful of rudeness. More »
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recalls
HP And Compaq Laptop Computer Batteries Recalled Due To Fire Hazard
HP announced today that laptop computer batteries have been recalled as a fire hazard due to risk of overheating. Affected models are HP Pavilion, Compaq Presario, HP, and HP Compaq computers sold from about August 2007 to March 2008. Find out if your computer is affected and get a replacement battery at HP's site.
HP Recalls Notebook Computer Batteries Due to Fire Hazard [CPSC] (Thanks to The Fake Geek for the heads-up)
HP Notebook PC Battery Pack Replacement Program(Photos: Markusram and CPSC)
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customer service
HP Will Fix Your O And P Keys For $298...Oh Hell Just Buy A New Laptop
Randy tried to get new O and P keys for his HP laptop. The outsourced, English-is-not-his-first-language, customer service rep won't sell or send him the keys and instead insists that Randy sit in for a $298 repair. Blithely indifferent to Randy's increasing incredulity and rage, the customer service rep suggests that for that amount of money, Randy should just buy a new laptop for $400. That's right, a new laptop because two of the keys are bad. The ridiculous chat transcript, inside... More »
hp
New York, 3:54 AM
Sat Nov 21
27 posts in the last 24 hours
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