The biggest trend this holiday season appears to be people who have some money doing something nice for those who might need it by anonymously paying for layaway purchases. But when a woman in Houston attempted to do this at two of her local Walmarts, managers at both stores turned her away, citing a nonexistent company policy. [More]
A Houston-area gourmet macaroni and cheese eatery is involved in a trademark battle with fast food behemoth Big Mac because it dared to use the word “mac” in the restaurant’s name. [More]
A jury handed down a $30 million verdict agains gas station chain Sun Mart for leaving their customers a little light at the pump. The Texas Department of Agriculture found in an investigation that the chain was routinely shortchanging customers with improperly calibrated pumps. [More]
While it’s been used overseas for years, Continental Airlines has become the first airline to try out self-boarding — i.e., scanning your own boarding pass as you board a plane — at a U.S. airport. [More]
Poor Ashley, all she wanted was to fly from Houston to Manchester to visit her friend for the weekend. She planned to leave on Thursday, but Continental apparently overbooked a whole mess of flights and could only get her to Detroit the next day. From there Continental planned to send her onto Manchester with Delta, but that didn’t work out either. After spending a night stuck in Detroit, Ashley made it to Atlanta, where Delta figured she would manage to catch one of their many flights to New England. Nope! Instead, things got much, much worse. [More]
Despite its name, Continental Airlines Inc. had always omitted one continent from its destinations — Africa. But that’s going to chance in November 2011 when the airline will begin flying nonstop from its Houston hub to Nigeria. [More]
After being accused of cashing counterfeit money orders and arrested at a Walmart in 2008, a Houston woman has won $9 million in damages in a civil lawsuit against the retailer. 24-year-old Nitra Gipson spent two days in jail…and the money orders turned out to be genuine. [More]
If you’ve traveled enough in your life, you’ve probably made the mistake of leaving something in the airport or on a plane. But have you ever thought of filing a lawsuit against the airline? Or better yet the city in which the airport is located? Well, just like a middle-age, upper-class male version of Norma Rae, there’s a Texas lawyer willing to put his neck on the line for us all. [More]
Comcast charged Robert a $24.95 “Customertroublecall” fee after he called to ask why they were taking over a month to restore his service after Hurricane Ike swooped in and caused over $3,000 worth of damage. Robert wanted to know why Comcast was continually missing their scheduled service appointments and why they insisted on billing him for a service he couldn’t use.
An insurance company with a potential $25 million liability from a 2007 Houston office fire is claiming smoke that killed three people was “pollution” and surviving families shouldn’t be compensated for their losses…
Nearly all of Houston has no power and most has no water. Even though my upstairs ceiling caved in, my manager at Walgreens said “you’re scheduled to work and are expected to be here.”
A Burger King in Houston, TX has had it with bathroom vandalism, so they’ve installed a pay toilet. You can operate it with your own quarters, or you can request a token– but either way you have to feed the machine in order to… you know… says the Houston Chronicle.
A debt-collection agency settled with the FTC for $1.3 million after thousands of complaints were lodged against the company for abusive and illegal practices. LTD used threatening language and racial slurs against debtors. They also threatened they would garnish debtor’s wages, something that can’t happen without a trial. Company managers were found to be complicit in its employees illegal actions. LTD collected debts for major credit card companies and retail chains.
Welcome, Comcast, to Houston, TX, where you’ve already managed to irritate your brand new customers. Laura Gill is perhaps the most irritated of them all.
Join the Consumerist in remembering Marvin Zindler, consumer reporter from Houston, TX. Zindler delivered the weekly “rat and roach” reports and famous catch phrase “all together now, SLIIIME in the ice machine,” on Houston’s channel 13 for nearly 35 years.
A passenger on a Continental ExpressJet flight from Houston to Oklahoma City says she was removed from the flight because her toddler would not stop repeating the phrase, “Bye, bye plane.”
Emily from Houston brings us breaking news of the Starbucks raspberry syrup situation:
I went to Starbucks today and read their countdown message board – 4 days to raspberry mochas and frappa-wappa-who-whatsits.