Consumerist
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comcatastrophe
Comcast Charges Hurricane Victim $24.95 For Calling Customer Service
Comcast charged Robert a $24.95 "Customertroublecall" fee after he called to ask why they were taking over a month to restore his service after Hurricane Ike swooped in and caused over $3,000 worth of damage. Robert wanted to know why Comcast was continually missing their scheduled service appointments and why they insisted on billing him for a service he couldn't use. More » -
great american insurance
To Avoid Paying $25 Million, Insurance Co Claims Smoke Killing 3 In Fire Was "Pollution"
Via Chron:
An insurance company with a potential $25 million liability from a 2007 Houston office fire is claiming smoke that killed three people was "pollution" and surviving families shouldn't be compensated for their losses...
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hurricane ike
Stop Whining About Hurricane Ike, You're Scheduled To Work At Walgreens
A reader reports that the Walgreens he works at in Houston, Texas, where Hurricane Ike just passed through, is making him come to work, even though he has no roof. He writes More » -
burger king
Burger King Launches The "Token-Powered Pay Toilet"
A Burger King in Houston, TX has had it with bathroom vandalism, so they've installed a pay toilet. You can operate it with your own quarters, or you can request a token— but either way you have to feed the machine in order to... you know... says the Houston Chronicle. More » -
fair debt collection act
Racial Slur-Dropping Debt-Collection Agency Settles With FTC For $1.3 Million
A debt-collection agency settled with the FTC for $1.3 million after thousands of complaints were lodged against the company for abusive and illegal practices. LTD used threatening language and racial slurs against debtors. They also threatened they would garnish debtor's wages, something that can't happen without a trial. Company managers were found to be complicit in its employees illegal actions. LTD collected debts for major credit card companies and retail chains.
LTD is said to be taking the federal action "seriously," and that, "One complaint is one too many."
Debt collector settles charges for $1.3 million [Star-Telegram] (Thanks to David!)
RELATED: Things Debt Collectors Can't Do
Sample Letter For Disputing A Debt Collection Notice
Sample Letter For Telling A Debt Collector To Drop Dead -
nobody home
Comcast Changes Your Telephone Number, Neglects To Inform You
Welcome, Comcast, to Houston, TX, where you've already managed to irritate your brand new customers. Laura Gill is perhaps the most irritated of them all. More » -
sadness
Marvin Zindler, Consumer Reporter, Dies at 85
Join the Consumerist in remembering Marvin Zindler, consumer reporter from Houston, TX. Zindler delivered the weekly "rat and roach" reports and famous catch phrase "all together now, SLIIIME in the ice machine," on Houston's channel 13 for nearly 35 years. More » -
babies on a plane
Mom And Toddler Kicked Off Continental Flight For Talking Too Much
A passenger on a Continental ExpressJet flight from Houston to Oklahoma City says she was removed from the flight because her toddler would not stop repeating the phrase, "Bye, bye plane." More » -
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starbucks
4 Days Until "Juicy Raspberry!"
Emily from Houston brings us breaking news of the Starbucks raspberry syrup situation:I went to Starbucks today and read their countdown message board - 4 days to raspberry mochas and frappa-wappa-who-whatsits.
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enron
Anybody Wanna Buy An Enron CEO's Desk?
Desks belonging to Ken Lay and Jeffrey Skilling are up for auction on eBay with the proceeds going to help a Houston-area animal charity. From CNNMoney: More » -
airplanes
Lost Luggage Found In Dumpster
A dumpster stuffed from top to bottom with lost luggage was found several miles from a Texas airport Tuesday. More » -
crazy
Anti-Gay Landscaper Comes Out Of The Proverbial Closet
The story of a Houston landscaping company that refused to work for a local gay couple finally percolated to the AP newswire. There, the AP reporters achieved the heretofore impossible, an actual quote from the Farbers, owners of the Garden Guy company. More » -
crazy
Garden Guy Homophobia Applauded By Area Newspaper
The rumble in the jungle over a landscaper refusing to do work for homosexuals has made its way from internet dustup to ithe Houston Chronicle. Columnist Rick Casey does an excellent job of summarizing the event's details. More » -
doubletree club
Explaining Bad Service So Even A Corporate Jackass Can Understand...
Unless distilled into bullet form and supplemented by graphs and matrixes, the average corporate executive can not even being to feel this human emotion called 'empathy' for their customers. More » -
chick-fil-a
Chick-Fil-A Gives Free Sandwiches to Church-Goers
Chick-Fil-A likes God. If Jesus was poultry, they'd serve 'em up with BBQ communion wine sauce. The store is never open Sundays. The sponsor Christian music concerts. A Muslim sued them alleging they forced him to pray at work. More »
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1-16 of 16 for "Houston"
