HSBC Redefines "Opt-in," Won't Accept "No" For An Answer

HSBC Redefines "Opt-in," Won't Accept "No" For An Answer

Daniel came across this page while logging in to his credit card account. “I can sign up, sign up, say yes or be reminded later. I couldn’t find anywhere on this page that would let me say ‘No, I don’t want this’,” he writes. “It seems kind of, well, wrong to not give a customer the option to NOT opt in.” [More]

HSBC: Fee Sharks?

HSBC: Fee Sharks?

Reader Chandra wrote to us today about her short-but-tumultuous relationship with HSBC’s credit card division. In the span of two months Chandra applied for a card, made a $300 payment (mailed 8 days early) on a $700 balance, got hit with a $35 late fee and a $15 pay-by-phone charge, and cancelled her account. She claims to have good credit and is just baffled by HSBC’s inability to process a payment without assigning a penalty.

Household Bank Offers Exciting 29.31% Introductory APR!

Household Bank Offers Exciting 29.31% Introductory APR!

Consumer Affairs has posted up a credit card horror story that we absolutely covet. A phlegmy rope of drool pendulously dangled from our collective royal lip even as we read it. It’s just that good. Why can’t you guys get fucked over like this?