Cutting corners to save on costs is understandable, but now that the economic downturn isn’t so downturny, hotel operators might want to think about trying to please their guests more. Perhaps throw in some free Internet access? Just a thought, as a new suvery says guest satisfaction is waning. [More]
If you’re a frequent business traveler your life is probably getting less and less plush as the economic disaster continues. Hotels say that they are cutting small amenities such as hand lotion, coffee, extra towels and buffet breakfasts in order to save money.