horror stories

Hotels.com Books Me Into Non-Existent Hotel, Doesn’t Really See It As A Problem

Hotels.com Books Me Into Non-Existent Hotel, Doesn’t Really See It As A Problem

UPDATE: Matt tells Consumerist that after we put him in contact with a rep for Hotels.com, he was able to get a full refund. What we still don’t know — and can’t get an answer from Hotels.com on — is whether this hotel still exists. [More]