When personal finance magazine Kiplinger asked the Geek Squad about our video that caught one of their technicians stealing porn from our harddrive (peeping tomism, hardly limited to Geek Squad, is just as rampant in the computer repair industry as the photo developing industry), an unidentified Geek Squad spokeswoman ingenuously responded, “We have been the target of a blog that prefers to focus on the exceptions to our service and not the overall, vast majority of successful services we provide to clients.” That’s like saying dirt is unfairly targeted by a broom. Where there’s a valid complaint, we’ll post. Where there’s a consumer whose rights aren’t respected, we will defend. We don’t have a vendetta against the Geek Squad, or any other company. We have a vendetta against bad customer service. That’s our bottom line. After the jump, the original undercover video…
Best Buy is on the offense, launching an internal witch hunt to unmask the “rogue employees” responsible for exposing Geek Squad’s pervasive culture of porn pilfering. Their first victim is the Geek Squad supervisor of the Santa Clarita store, one of the only Best Buy locations whose former employees were quoted in recent articles, print as being a center for porn pilfering.
Word on the street is that following negative stories in the LA Daily News, and the Minneapolis Star-Tribune, Best Buy interrogated employees at the Santa Clarita store where former Geek Squad agent and Consumerist reader Brett Haddock used to work, and could be gearing up, or at least, wants people to think it’s gearing up, to seek damages against Geeks who spoke out about the porn pilfering.
Just did a phone interview with CBS2 in LA. Looks like they’re picking up our Geek Squad sting operation story. The piece might air at 6, but it could be later, too. We know many of you are sick of hearing about it but there’s a whole bunch of America that hasn’t. A still image of monsieur Popken with a crackly phone conversation playing underneath shall be their reward.
Slate: “That can’t be good for business.”
A sampling of what they’re saying on the Geek Squad internal message board about “Consumerist Catches Geek Squad Stealing Porn From Customer’s Computer.”
subject looking for comment re: VIDEO: Consumerist Catches Geek Squad Stealing Porn From Customer’s Computer
Here’s how we rigged our computer to make a video of itself and caught the Geek Squad stealing porn from it.