Consumerist
spin
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rumors
Best Buy Fires Geek Squad Supervisor Following Negative Newspaper Articles About Porn Pilfering
Best Buy is on the offense, launching an internal witch hunt to unmask the "rogue employees" responsible for exposing Geek Squad's pervasive culture of porn pilfering. Their first victim is the Geek Squad supervisor of the Santa Clarita store, one of the only Best Buy locations whose former employees were quoted in recent articles, print as being a center for porn pilfering. More » -
rumors
Best Buy To Sue Geeks Who Spoke Out Against Porn Stealing?
Word on the street is that following negative stories in the LA Daily News, and the Minneapolis Star-Tribune, Best Buy interrogated employees at the Santa Clarita store where former Geek Squad agent and Consumerist reader Brett Haddock used to work, and could be gearing up, or at least, wants people to think it's gearing up, to seek damages against Geeks who spoke out about the porn pilfering.
Haddock wrote The Consumerist that BBY's threats posturing is, "an obvious attempt by a big corporation trying to scare the little guy. This may work to silence other agents, but it won't silence me, and they can't scare me for expressing my first amendment rights. I've done nothing but told the truth."
Hey Best Buy, guess what? The store where we got a video of your agent stealing porn? Yeah, it wasn't in Santa Clarita.
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media whoring
We're On CBS2 Los Angeles Tonight
Just did a phone interview with CBS2 in LA. Looks like they're picking up our Geek Squad sting operation story. The piece might air at 6, but it could be later, too. We know many of you are sick of hearing about it but there's a whole bunch of America that hasn't. A still image of monsieur Popken with a crackly phone conversation playing underneath shall be their reward. -
porn
Internet Reacts To Geek Squad Sting Op Video
Slate: "That can't be good for business."
Gizmodo: "For shame, Geek Squad! (You're not supposed to get caught!)"
Network World: "Who the heck steals porn? I mean any 12-year-old can find all anybody should want for free."
Wired Blogs: Gadget Lab: "...be careful where you shop for repairs."
BoingBoing: "By the time your PC needs repair, it will be too late to lock down. Plan ahead, grasshopper!"
Slashdot: "A related story from a former Geek Squad employee details the decline of the Geek Squad and Best Buy ethics in general."
PREVIOUSLY: VIDEO: Consumerist Catches Geek Squad Stealing Porn From Customer's Computer
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best buy
Geek Squad Company Forums React To Sting Op Video
A sampling of what they're saying on the Geek Squad internal message board about "Consumerist Catches Geek Squad Stealing Porn From Customer's Computer."
Francis West: "im so darn tired of his slander... SO WHAT CAN/ARE WE DOING ABOUT THIS?!?!?!"
Stephen Lopez2: "Plenty of people use porn as a screen saver, desktop background or store it on the desktop. i honestly never saw as much porn till i started working here. its kinda annoying."
Nate Hasty: "Do I believe that this sort of activity is occurring in Precincts all across the nation, and probably the world? Yep. That's why I say instead of piss and moan and cry about the fact that the Consumerist is "picking" on us, let's suck it up and remember that we are supposed to be the most trustworthy PC repair service in the nation, and aspire to be the most trusted in the world someday. But if Agents continue to act selfishly and with as much reckless abandon for the privacy of our clients as was displayed in this video, we will FAIL. "
Robert Miller: "I hate the consumerist, but if there were not problems they would have nothing to report on."
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investigations
Why We're Not Telling Geek Squad CEO Which Agent Stole The Porn
from ben@consumerist.com
to Robert Stephens
date Jul 5, 2007 12:49 PM
subject looking for comment re: VIDEO: Consumerist Catches Geek Squad Stealing Porn From Customer's ComputerHey Robert,
Just left you a message but we're getting ready to publish a video about how we found a Geek Squad agent taking images and video from a computer we took in for repairs and copying them to his thumbdrive. If you have a second, I'd love to get a comment.
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from Stephens, Robert (GeekSquad)"
to ben@consumerist.com
date Jul 5, 2007 2:29 PMBen,
If this is true, it's an isolated incident and grounds for termination of the Agent involved. I'll need the name of the Agent to launch an internal investigation immediately. Are you willing to provide this?
-Robert Stephens More »
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investigations
How To Make Your Computer Catch People Stealing Your Porn
Here's how we rigged our computer to make a video of itself and caught the Geek Squad stealing porn from it. More » -
investigations
VIDEO: Consumerist Catches Geek Squad Stealing Porn From Customer's Computer
The Consumerist's 3-month sting operation snared a Geek Squad technician stealing porn from our hard drive, and we've got the work-safe video and logfiles to prove it. UPDATE: Why We're Not Telling Geek Squad CEO Which Agent Stole The Porn To investigate claims by current and former Geek Squad techies (see "The 10 Page Geek Squad Confession - "Stealing Customers' Nudie Pics Was An Easter Egg Hunt"), we loaded a computer with porn and rigged it to make a video of itself. We captured every cursor movement, every program opened, every file accessed. Everything that the user saw and did, we recorded. More »
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