A bunch of Honda owners are mad because they think Honda should issue a recall on their cars due to their transmission, things like randomly deciding to pop out of third gear into neutral and not fully engaging. When these owners confront Honda, the car company kept saying “we’ve never heard of the problem before,” despite numerous complaints being sent in, and dealers say they “can’t replicate” the problem. There’s a writeup of the whole problem at AutomotiveTech.org, a list of message board forum members with the problem, and now, Fox 6 San Diego picked up on it after angry owners organized a protest at a local dealership. Suddenly, Honda’s tune has changed, and they’re “aware of the problem” and “investigating.” Video after the jump.
One of our readers, Colin Madine, was able to get his consumer complaint resolved after contacting the Chicago Sun-Times “The Fixer” consumer advocacy columnist.
Researchers have figured out a way to hack remote keyless car entry devices. The threat to the consumer is minimal, it takes several hours to crack the code, but it does give one pause, especially considering that if the Keeloq’s manufacturer added a few simple measures they could render the exploit nearly useless.
Here’s a typo you don’t see every day. A Honda dealer contracted the services of a direct mail marketing and promotions agency. The agency was supposed to send out 50,000 scratch-off tickets, one of which was the grand prize winner—entitling the customer to a cash prize of $1,000.
Coca-Cola has come out on top of the “Best Brands” Harris Poll for the first time ever. Sony, the leader for the past 7 years slipped to number 2.
A California man shocked that his Honda Civic Hybrid’s gas efficiency didn’t match EPA estimates has decided to file a class action suit against Honda for false advertising. John True spent an extra $7,000 on the hybrid model after seeing advertisements that claimed average city fuel efficiency of 49 mpg. True was horrified to discover that after 6,000 miles of driving, he only averaged 32 mpg.
The lawsuit claims American Honda Motor Co. has misled consumers in its advertisements and on its Web site. The suit notes that while the Environmental Protection Agency and automobile window stickers say “mileage will vary,” some Honda advertisements read “mileage may vary.” That implies that it’s possible to get the mileage advertised, said William H. Anderson, a Washington, D.C., attorney for True.
If you purchased a Honda between 1995 and 1997, you may be eligible for a free repair and tune up. Way back, during the age of Clinton, the EPA sued Honda for disabling part of the emission control system, which could lead several vehicle models to emit pollutants without issuing an engine warning to the driver. The EPA spanked Honda with a $12.6 million penalty, and the automaker agreed to spend at least $250 million repairing the defective systems. Here is where you come in.
The Consumerist is interested in hearing from car salespeople and customer service representatives in the automotive field. We’re looking for tips related to buying a new or used car. If you are or once were a car salesperson or worked in a car dealership and would like to confess, write to us at tips [at] consumerist [dot] com.
- Meyer, a salesman at Honda of Decatur, has turned what he calls a “sideshow” into a regular occurrence at the dealership.
At right is the iconic character created for the VW “Make Friends With Your Fast” campaign.
Honda’s new ad campaign highlights not their newest technical accomplishments, but instead the long history of mechanical innovation across a variety of powered vehicles—all set to the tune of ‘The Impossible Dream.’ It would seem that Honda is trying to remind us of its standing as an engineering giant, rather than another discount Asian import. Oddly enough, it worked on us. We had a moment of shock when we realized we would be just as likely to purchase an old Honda S600 to tool around in as we would be to purchase a British roadster, like an Austin Healey.