(KPRC)

Comcast Collects Alarm System Payments For 7 Years, Doesn’t Notice It’s Offline

When you pay $30 per month for a security system, you sort of expect to get a working security system. At least, most people would. Not in Comcastlandia, the strange world ruled by the corporate policies of Comcast. A Houston family started alarm service in 2007, and then learned from experience that their alarm system wasn’t working. And hadn’t in the entire seven years that they had been paying for service. [More]

Would You Trust Comcast With Your Home Security?

Would You Trust Comcast With Your Home Security?

Obviously quite unsatisfied with consistently being rated at the bottom of the barrel for providing cable, phone and internet service, Comcast has decided to show it can excel at being inept in new and exciting fields by launching Comcast Xfinity Home Security service in handful of markets. [More]

APX Forgot To Tell Me I Was Paying For A Pretend Alarm System

APX Forgot To Tell Me I Was Paying For A Pretend Alarm System

Logan tells Consumerist that he has a serious issue with his alarm company, APX. He had an alarm system installed a few months ago, but only just now discovered that the alarm wasn’t effective. Being connected to local emergency services is sort of the point of an alarm system, but APX didn’t actually connect Logan’s alarm, perhaps hoping that they wouldn’t notice. [More]