Consumerist
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home depot
Which Router Bit Set Would You Buy?
While mucking around on Home Depot's site, Elliott spotted this juxtaposition of smokin'/non-smokin' deals. It seems that the prices for the 20-piece router bit set is the same as that of the 10-piecer. He states the obvious: More » -
delays
Home Depot Drives Away Another Customer Forever
Two months ago, Mike and his wife decided to re-do their floors. They're expecting a child in November, so they made sure that they ordered the materials in plenty of time to get everything taken care of before the end of August. Mike even scheduled time off work and had family members come in from out of town to help out.
Home Depot promised delivery within 12 days. It ended up taking 63 days—and it turns out the coating on the material is defective. Mike writes, "I never want to buy another thing from Home Depot ever again." More »
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receipts
Home Depot Needs To Check Your Receipt "In Case You Stole Something"
Rather than make up some line about needing to make sure customers receive everything they paid for, Home Depot is now openly treating its customers like shoplifters. More » -
patio furniture
Martha Stewart And Home Depot Enter Pact
Starting in January, you'll be able to buy Martha Stewart-branded patio furniture, storage bins, and toilet wine kits at your local Home Depot, thanks to a new multi-zillion dollar business deal the two companies have cooked up. Martha Stewart Living Omnimedia's old deal with Kmart—which a company tells the Atlanta Journal-Constitution earned them upwards of $1 billion annually at its peak—expires that same month.
"Martha Stewart joins up with Home Depot" [AJC via RetailWire]
(Photo: dougww) -
home unimprovement
Home Depot Jacks Up Price For Countertop After Order Placed, Homeowner Says
Giovanni and his wife bought a counter from Home Depot, but caught a nasty surprise when he called to check on the order. Suddenly he was told he had to cover a minimum order and he'd have to pay hundreds more than the agreed upon price. Now kitchenless in New York, he writes: More » -
home depot
Suspicious Stain Removal Advice Sought From Home Depot
Sure, there's probably a perfectly innocuous explanation why a woman called the Home Depot in Jacksonville, Illinois and asked how to remove a large quantity of blood from her carpets. But that doesn't stop people's imaginations from running wild, and didn't stop the employee who took the call from alerting the police. More » -
recalls
Recall Roundup
Umbrellas, toy beach chairs, swingsets, and mysteriously collapsing benches. What do they have in common? All of them have been recalled for various reasons in the last month. More » -
confusing
Punishing Customers For Buying More: Now Worldwide
Theoretically, if you buy more of something, you should pay less per item, or per unit. That's the entire point of buying things in bulk. Right? Not necessarily. To confuse the logical part of your brain this fine morning, here's a collection of instances where customers pay more when they buy more. More » -
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credit cards
Home Depot Credit Card Charges Perpetual Interest
Bryan was proud to pay off his $8500 Home Depot store credit card balance. Then received a bill the next month with $130 in finance charges. Finance charges on a $0 balance? Wait, what? How does that happen? More » -
warranties
Home Depot Steps In When GE Gives You The Warranty Runaround
Reader Chris bought a GE hot water tank from Home Depot, only to find out that it was broken. He noticed a sticker on the back telling him to call a 1-800 number for warranty repair rather than returning the tank to the store. So he did. And he got the runaround. More » -
wcia 2009
Worst Company In America: Home Depot VS Citibank
Did the Home Depot not improve your home? Did Citibank mess up your mortgage? Which is worse?
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signs
Home Depot Begs You Not To Leave The Store Because Of Their Crappy Service
Reader Shawn submits this photo that he took at Home Depot. The sign begs you not to leave the store if you've experienced bad customer service... More » -
home depot
My Home Depot Credit Card Now Has A 25.99% APR
Reader Warren says that Home Depot raised his APR to 25.99% — causing him to cancel his account. Yikes. More » -
customer service
Home Depot Provides Surprisingly Decent Service
Reader Jerry has shopped at the Home Depot in Van Nuys for over six years, but this weekend was the first time he feels he's ever received good service. There was a helpful greeter at the door with a map of the store, and it seemed like everywhere he turned there was an employee willing to help. "It took a few minutes, but it finally dawned on me. Home Depot was trying to provide customer service!" Is this just a fluke or a part of a renewed effort to earn your business during the recession? More » -
Here's a tip: The guy who works at Home Depot but can "get you everything for a discount" is probably not doing something legal. [Bakersfield Now]
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shrink ray
Shrink Ray Now Hitting Rewards Programs
We've seen food items, airline mile programs, and credit card limits all shrink as the economy worsens. Now it's time for other rewards programs to become just a little less rewarding—and somewhat sneakily, too, in these two stories recently sent in by readers.
More »
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closing time
Bid Adieu To Home Depot's Expo Stores
Home Depot will close 34 "Expo Design Center" stores as the demand for massively overpriced toilets and light fixtures appears to be waning. Actually, never mind... Home Depot says that Expo was always a failure. "Even during the recent housing boom, it was not a strong business," they said. More » -
scams
Scammed In The Home Depot Parking Lot: Jerks Convince Elderly Man To Hand Over $9,000
According to the South Florida Sun-Sentinel two scammers convinced an elderly man that they'd found a bag of money in a Home Depot parking lot — and that they'd split it with him if he gave them a "good faith cash payment." More »
home depot
New York, 6:52 AM
Wed Nov 11
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