Consumerist
receipt checking controversy
Posts Tagged “
Home Depot
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Home Depot has started a nationwide compact flourescent light bulb recycling program. "At each The Home Depot store, customers can simply bring in any expired, unbroken CFL bulbs, and give them to the store associate behind the returns desk." CFL bulbs contain mercury and can be damaging to the environment if thrown into regular landfills. [New York Times]
receipt checking controversy
lawsuits
Perhaps you recall the strange story of Bob Dougherty, a Home Depot customer who sued the retailer after being glued to a toilet seat at their Louisville, CO location. Mr. Dougherty contended (before the case was dismissed) that the incident gave him post-traumatic stress disorder and that he developed diabetes as a direct result of Home Depot's negligence. Now, nearly 4 years after Mr. Dougherty became affixed to the Home Depot toilet, a Mr. Haywood R. Rosales of St. Louis, MO has filed a similar lawsuit, claiming that Home Depot was negligent in allowing a "copycat" incident to happen to him.
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Another Man Sues Home Depot After Being Glued To Toilet Seat
Perhaps you recall the strange story of Bob Dougherty, a Home Depot customer who sued the retailer after being glued to a toilet seat at their Louisville, CO location. Mr. Dougherty contended (before the case was dismissed) that the incident gave him post-traumatic stress disorder and that he developed diabetes as a direct result of Home Depot's negligence. Now, nearly 4 years after Mr. Dougherty became affixed to the Home Depot toilet, a Mr. Haywood R. Rosales of St. Louis, MO has filed a similar lawsuit, claiming that Home Depot was negligent in allowing a "copycat" incident to happen to him.
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above and beyond
Home Depot Helps With Tornado Damaged House, Just Because
Reader Jim wanted to share with us a pleasant experience he had with a crew of helpful Home Depot employees in Winsdor, Colorado which was recently hit with a tornado. Fortunately, Jim was ok but his house was not. While surveying the damage to his house, a truck filled with a crew of helpful HD employees arrived who volunteered to board up the broken windows on Jim's house since he had no lumber or power tools. Jim's letter, inside... More »
home improvement
Consumer Reports Says It Doesn't Pay To Buy Cheap Paint
Our friends at Consumer Reports tell us that even though the price of exterior paints and stains has gone up a few dollars per gallon on average from last year (due to price hikes for many of the petrochemicals that go into paint), big box stores are keeping consumers isolated from manufacturers who would love to be passing on those added costs. It may be tempting to cut costs by buying a lower quality product, but CR warns against using crappy paint. Specifically, CR suggested Behr (sold at Home Depot), Valspar (Lowe’s), and Kilz (Wal-Mart) as competitively priced paints that "ranked among the top performers." More »
customer service
Home Depot Shareholders Ask For Better Customer Service
Home Depot's shareholder's meeting was filled with investors requesting that the big orange home improvement giant improve its notoriously crappy customer service. Suggestions included improving employee pay to lure back quality workers who defected to Lowe's, and hiring more "aprons." More »
shut up
Dear Home Depot: I Do Not Want To Hear About Your Special Promotion For Home Owners
Reader G writes in to let Home Depot know that he's really, really tired of hearing about their "special promotion for home owners" while he's trying to shop. More »
executive email carpet bomb
Home Depot's Extraordinary Service Leads To Free $800 Appliance Upgrade
Michael launched an Executive Email Carpet Bomb after Home Depot twice failed to deliver an undamaged washer and dryer. Home Depot's CEO Frank Blake quickly thanked Michael for his even-handed letter, and promised that the local store manager would make him a happy customer... More »
worst company in america
Round 42: Home Depot vs Wellpoint
This is Round 42 in our Worst Company in America contest, Home Depot vs Wellpoint!
Here's what readers said in previous rounds about why they hate these two companies...
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privacy
Home Depot Won't Let You Buy Stuff Without Knowing What You Plan To Do With It
Reader Helen went to Home Depot to buy some various and sundry items, but left empty-handed after the self-checkout refused to let her complete her purchase without disclosing what she planned to do with her items. Helen says: More »
deals
Home Depot Closing 15 Stores
The Home Depot is closing 15 stores nationwide. 3 in Wisconsin, 2 in Ohio, 2 in New Jersey, 2 in Indiana and 1 each in Kentucky, Louisiana, Minnesota, North Dakota, New York and Vermont. Those would be places to watch for closeout sales. The specific store numbers and cities, inside: More »
videos
ONN Video About Home Depot Cashing In On War Vets Would Be More Funny If It Were Less True [Best Week Ever]
Satire: Home Depot Honors Fallen Veterans With "Memorial Decks"
ONN Video About Home Depot Cashing In On War Vets Would Be More Funny If It Were Less True [Best Week Ever]
worst company in america
Round 20: Wellpoint vs Charter Cable
This is Round 20 in our Worst Company in America contest, Wellpoint vs Charter Cable.
Wellpoint: is a health insurance company that's part of BlueCrossBlueShield. They don't believe anesthesia is necessary for colonoscopies. That pretty much encapsulates all you need to know about them.
Charter Cable: gets all-around poor marks for quality of service, customer service, and technical support. They're on the record as admitting to blatantly lying to their customers. One time they irrevocably deleted 14,000 customer's email accounts, including all their emails, even the ones that you have to scroll all the way to the bottom to find the secret message. Whoops.
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worst company in america
Round 19: Dell vs Home Depot
This is Round 19 in our Worst Company in America contest, Dell vs Home Depot.
Dell: Formerly the king of direct to customer PC sales, Dell now has a well-deserved reputation for abysmal bad customer service ever since they outsourced their Home and Home Office customer service departments (secret trick: always order from Small Business, it's US based and the reps and techs still know what they're doing). Horror stories of botched warranty repairs abound. Just Google "Dell Hell" and you'll know what the company is so reviled.
Home Depot: Got rid of all the nice retired electricians and plumbers on its floor staff and replaced them with surly low-paid workers who didn't know a brick from a brace, and didn't care. They let their in-home installation business line be contracted out to incompetent unprofessional local contractors and then didn't hold those teams accountable when egregious mistakes were made and seemed to make it a policy to, at the store level, ignore customers who complained. Perhaps because these were the same guys whose business Home Depot was trying to attract by focusing on the lucrative contracting and construction industries.
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retail
Haggle With Chain Stores
The Times is reporting that recession-fearing chain stores like Best Buy, Home Depot, and Circuit City are increasingly more desperate to clinch sales by negotiating prices. Hit the jump to see how ordinary shoppers are wielding research and charisma to knock added savings out of retailers. More »
don't stop,thief
Home Depot Employee Fired For Chasing Shoplifter Sues For $1.5 Million
A Home Depot employee who was fired after he chased a man who had been vandalizing a vending machine is now suing Home Depot.More »
The lawsuit stated:
happy endings
Home Depot CEO Responds To Receipt Checking Story
Home Depot's CEO, Frank Blake, responded to Matt's complaint about being unlawfully detained by the Washington D.C. Metropolitan police after refusing to show his receipt to a Home Depot employee.
Here's his response:
Frank Blake, CEO of Home Depot, writes:
Mr [redacted]: I apologize for the bad service you've received from us (and for the detention)! But I thank you for taking the time to send this note. We are working hard to try to re-direct our company and deliver the customer service you should expect. - Frank blake
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receipt controversy
