Home Depot refused to take back this obviously used saw... because it had been used.

Home Depot Sells Consumer Reports A Used Chainsaw, Refuses To Take It Back Because It’s Used

If you’ve ever questioned why our lab coat-loving cousins at Consumer Reports use secret shoppers to buy the things they test for the magazine, here’s a perfect example. [More]

(analogkid281)

Home Depot Customer Grabs Saws, Tries To Cut His Own Arms Off In Store

We’ve heard of nightmarish customer service experiences, but one Home Depot shopper created a nightmare of his own making when he reportedly grabbed a saw and tried to hack off his own arms inside the store. His fellow customers were apparently a bit disturbed at the scene because a man was trying to cut his own limbs off in public. Yikes. [More]

(CPSC)

March Recall Roundup: This Garlic Slicer Prefers Human Fingers

In this month’s Recall Roundup for consumer goods, crossbows fire at will, snorkeling masks buckle under pressure, and garlic slicers are out to slice your fingers instead. [More]

(Northwest dad)

GE Wants To Spend $836 For Repairs On My $500 Washer That Does The Harlem Shake

Reader Philip bought a new washer and dryer on sale last year after Black Friday. They were finally delivered when the family moved into a new house last week. When the time came for the inaugural wash, the machine made a loud banging sound and hopped around the room. GE sent a repairman who, on orders from GE, thought that gutting the washer was an ideal solution. Philip disagreed, pointing out that he would constantly fear a dryer motor fire and would prefer a new replacement, what with the washer/dryer set being newly delivered and all. GE would much rather spend more than the replacement value of the appliance. [More]

The authors claim a botched dishwasher repair job will cost $20,000. (Ilona-Andrews.com)

Even Bestselling Authors Aren’t Immune From Shoddy Home Depot Warranty Repair Work

In spite of the completely nonexistent rumor that making the NY Times bestseller list grants an author access to a level of customer service reserved for elite celebrities, it turns out that no one is immune to a bad repair job that can ultimately result in $20,000 worth of damage. [More]

(Marike79)

Home Depot To Hire 80,000 Seasonal Workers This Spring

While most retailers pack on some extra workforce during the holiday season, the spring months are the busy time for places like Home Depot. The retailer annonced this morning that it plans on adding 80,000 seasonal workers in the coming months — 10,000 more than it employed in 2012. [More]

(Jenna Belle)

Here’s What Should Happen When Your Family’s Washer Is Out Of Commission

Last week, we published a story from a reader whose Kenmore washer might be repaired someday…maybe, leaving him to buy a cheap temporary replacement in the meantime. Reader Brian noticed the story because he had a similar experience when his local Home Depot sent installers too honest to leave him with a dented dryer. When he complained to the store manager that this left him without an important household appliance, the manager immediately brought over a loaner dryer that Brian’s family got to use for their dryer-less three weeks. [More]

(Marike79)

Home Depot (Sort Of) Explains How An In-Store Purchase Can Result In E-mails From Its Website

Yesterday, we told you about a Home Depot customer who was put off by an e-mail from the retailer asking him to review a product he’d purchased in-store. He assumed the store must have linked the credit he used at the store with a purchase he’d made on HomeDepot.com a year earlier. And he’s just about right. [More]

The mysterious e-mail that A.C. received about his in-store purchase.

Home Depot Uses My Credit Card Number To Track Down My E-Mail Address

UPDATE: Home Depot has confirmed that it does use credit card info to track customers. [More]

(analogkid281)

Home Depot Glitch Gives Unexpected Gift To Online Shoppers — Free Orders

If you were doing some shopping on HomeDepot.com yesterday morning, you should check your order summary because you might have been the beneficiary of an oopsy by the home improvement retailer that allowed some customers to place orders they didn’t get charged for. [More]

One type of shovel

Did My Home Depot Test These Shovels Before Putting Them Out For Sale?

Todd was at his local Home Depot when he noticed something weird about the shovels on display. They were rusted and had clearly been used. [More]

(Northwest dad)

Home Depot Employee’s Insider Tips On Price-Matching And Discounts

After seeing this 2010 post about a Home Depot customer who had to resort to the “I’m going to Lowe’s” threat in order to get the store to price-match its own website, Consumerist reader and Depot employee Dave wrote in to share his experiences with the company’s price-matching and discounting policies. [More]

Ooops.

Home Depot Uses LG Appliances To Advertise Deal That Excludes LG Appliances

If you look at all the LG appliances pictured in the Home Depot flier advertising savings for customers who buy multiple appliances, you might be confused by the fine print at the bottom of the image. [More]

(donnyvershure)

The Good, The Bad & The Complicated Of Employee Discounts

Between the hours, the pay and the occasional scowling customer, working retail isn’t always the fun times it’s made out to be in film comedy. But at least there’s the employee discount, right? [More]

(Mxxc)

Home Depot Employee Accused Of Making $26,000 Off Of Fake Returns

We’ve heard of shoplifters trying to “return” products they never actually purchased for cash. And we’ve heard of employees pretending to enter a return and then taking that returned item and fencing it. But this may be the first time we’ve heard of a retail employee using customer’s personal info to cook up fake returns for illicit profit. [More]

Home Depot Pushes Free Assembly That Isn’t All That Free

Home Depot Pushes Free Assembly That Isn’t All That Free

When shopping for a grill at Home Depot, Amy and her spouse had a requirement that they didn’t think was too onerous. They wanted a grill that had not yet been assembled, so it would fit in their car and so they would only be able to blame themselves if it were put together wrong. “But…but…but… FREE assembly!” insisted employees at their local store, dragging them into an illogical spiral where “free” actually means “we can rent you a truck for $19.99.” [More]

Morning Deals Round-Up

• It involves a rebate—a big, $150 one no less—but when you can pick up a TiVo Series 2 40-hour DVR for just $12, it might be worth the trouble. Dealhack has the coupon codes and rebate information. The discounts also apply to the larger-hour versions.