Home Depot Leaves Me With A Concrete Condo Floor And An Awful Lot Of Supplies

Home Depot Leaves Me With A Concrete Condo Floor And An Awful Lot Of Supplies

Navid’s idea wasn’t bad: he wanted to install wood floors in his condo, and chose to hire installers from the store where he bought the flooring and supplies, Home Depot. This should be a simple transaction: he gives them money, they come over and put floors in his condo. It’s just that something that employees assured Navid wouldn’t be a problem suddenly became a problem. There’s a large dip and some cracks in his subfloor, and Home Depot’s original rough estimate for how much it would fix to cost the problem was much lower than it should have been. Navid agreed to pay that expense, and the contractors walked off the job anyway, saying that they wouldn’t be able to warranty the work. Now Navid is stuck with a lot of supplies and a ripped-up floor. [More]

Home Depot Batman Just Wanted To "Inspire Hope," Says He's Not The Only Real-Life Superhero

Remember the man who scared the bejeezus out of shoppers by — and was arrested for — walking around Home Depot dressed like Batman (and not the cuddly ’60s TV Batman), asking if anyone needed help? Well, he says his motives were misunderstood… and that there are others out there like him. [More]

Home Depot Won’t Process $8,000 Order Because It Can’t Decide If It Will Accept My Gift Cards

Home Depot Won’t Process $8,000 Order Because It Can’t Decide If It Will Accept My Gift Cards

Consumerist reader Sam was in a bit of a pickle. He’d recently moved from Florida to Texas, where he’d bought a home with the aim of fixing it up. To help him in this effort, Sam’s family and friends had given him several thousand dollars worth of Home Deport gift cards. Problem is, Sam accidentally left those cards back in Florida. But since he had all the info for the cards, Home Depot said it would be no problem. Or wait, maybe it will be. Or maybe not. [More]

Masco Cabinetry Takes Over Support For Closed Company, Replaces Their Crappy Cabinet Doors For Free

Masco Cabinetry Takes Over Support For Closed Company, Replaces Their Crappy Cabinet Doors For Free

The cabinets that Debbie bought from Home Depot a decade ago haven’t aged very well. She saw on the original paperwork that the ones she has came with a “lifetime guarantee”…. but that’s nonsense, right? She looked them up anyway, just in case. It turned out that the company that made her cabinets, Mills Pride, closed a few years ago. That’s too bad. But a different company starting with M, Masco Cabinetry, took over customer support for Mills Pride’s old customers. Debbie called them up and, to her astonishment, learned that Masco would replace the worn-out doors that they didn’t even manufacture in the first place. [More]

Home Depot Sells Defective Grill, Reacts Exactly Unlike Stereotypical Big Box Store

Home Depot Sells Defective Grill, Reacts Exactly Unlike Stereotypical Big Box Store

Having rented a truck to transport his new grill home from Home Depot, R. had every reason to expect all kinds of inconvenience when the new appliance wouldn’t light. At all. But that wasn’t so. When he called to report the problem, the store reacted with all of the efficiency and great customer service that we’ve come to never expect from the big-box stores on every street corner. [More]