Following a year in which the nation’s largest electronics retailer saw both its CEO resign under the cloud of scandal, its founder step down in order to attempt to buy the company back, and three quarters of declining sales, news of merely flat holiday sales is good news for Best Buy. [More]
How Was Your Price-Matching Experience This Holiday Season?
By December 24, 2012
With only a few hours left before most stores close for the Christmas holiday and the only last-minute gift options you have left will be found on the shelves of convenience stores and 24-hour drugstores, it’s now time to reflect on the shopping season that was. [More]
Remember That The Gift You Packed Might Not Make It Through Airport Security With The Wrapping Intact
By December 18, 2012
With Christmas a week away, we figured it was time to remind everyone who plans on traveling with gifts in their bags that the TSA might have to undo your handiwork at the airport. [More]
7 Roadblocks To Returning Gifts
By December 18, 2012
Sure, right now is the season of gift-giving. But soon enough, we’ll change gears and consumers will be lined up to return some of the things they’ve been given. So there are some things you should be aware of before Dec. 26. [More]
Forget Christmas. This Kmart Has Already Moved On To Valentine’s Day
By December 17, 2012
By now, you’re all familiar with Christmas Creep, the insidious inching of the holiday shopping season earlier and earlier into the year. But there’s a lesser-known holiday creep that is already showing up on the shelves of at least one retailer. [More]
Hundreds Of FedEx Packages Missing After Driver Kicks Them Out Of His Truck
By December 17, 2012
If you live in the area of Papillion, Nebraska, and you’ve been waiting on a FedEx package for a couple weeks now, you’re not alone, after a driver for the delivery service decided to simply dump hundreds of parcels in the road. [More]
Here’s Another Reason To Avoid Giving Gift Cards
By December 14, 2012
By this point, we’ve probably all given or received gift cards during the holidays. But most consumers don’t know how easy it is for scammers to steal value from these cards, and what a pain in the butt in can be to get that money back. [More]
Home Depot Glitch Gives Unexpected Gift To Online Shoppers — Free Orders
By December 14, 2012
If you were doing some shopping on HomeDepot.com yesterday morning, you should check your order summary because you might have been the beneficiary of an oopsy by the home improvement retailer that allowed some customers to place orders they didn’t get charged for. [More]
1-In-5 Americans Dreads Buying Gifts For The Holidays
By December 13, 2012
If you’re avoiding looking at the calendar because you have yet to buy anyone on your list a gift this holiday season, you’re not alone. According to a new poll, a full 20% of U.S. shoppers simply dreads the experience of gift-buying at this time of year. [More]
Best Buy No Longer Wants Customers Contacting It By E-Mail
By December 12, 2012
Best Buy has never been the best at dealing with customer e-mails, but rather than invest in improving that facet of customer service, the retailer has decided to pull the option from its contact form on its customer service page. [More]
‘Bad Santa’ Isn’t As Fun In Real Life, Gets Fired From Mall Gig
By December 6, 2012
Dealing with throngs of little kids, parents, and holiday shoppers must require a high annoyance threshold, but one mall Santa in Maine is without a job because he apparently missed the memo mandating that Old Saint Nick be “jolly.” [More]
These Best Buy Customer Service E-Mails Would Be Hilarious If They Weren’t Real
By December 5, 2012
On Thanksgiving, Consumerist reader Tom tried to buy a TV combo deal from Best Buy. This was just the beginning of a trip through a parallel universe where orders turn into ghosts that charge your credit card and customer service reps repeatedly use the phrase “Good day!” while reminding you of your duty to check BestBuy.com more frequently. [More]
New Survey Shows Why Amazon Has Bricks-And-Mortar Retailers Worried
By November 30, 2012
Many bricks-and-mortar retailers claim Amazon has an unfair advantage because it is not — in most states — yet required to collect sales tax on purchases, or that Amazon can offer huge discounts because it doesn’t have the overhead associated with running a retail store. But a new survey shows that people might just like Amazon more than other retailers. [More]
JCPenney Was Fastest To Answer Customer Calls On Black Friday Weekend; Costco Slowest
By November 28, 2012
With Black Friday weekend being the busiest shopping spurt of the year, it’s also the time when customers call up retailers to complain or ask questions. But a new survey of 25 top retailers shows that consumers waited anywhere from 22 seconds to 12 minutes just to speak to customer service. [More]
Shoppers Are Not So Thrilled That Toys R Us Is Cancelling Orders And Not Answering Calls
By November 27, 2012
Toys R Us went after customers in a big way this holiday weekend, opening early on Thanksgiving to compete with Walmart and Target, and offering deep discounts on coveted items. But the company may have overextended itself, as shoppers are complaining about canceled orders and having to wait ridiculously long times just to speak to a human. [More]
Why I Left Best Buy After Waiting In Line For Two Hours On Black Friday
By November 26, 2012
Like many people in his Connecticut town, Consumerist reader RC thought he would pop by Best Buy when it opened at midnight on Black Friday to see if he could land a deal. But either the store management grossly underestimated how many customers would show up or they have no idea how to manage the checkout process. [More]
Remember To Send Us Your Black Friday Photos And Horror Stories
By November 21, 2012
Given the sheer number of people who will be out and about this weekend, it’s inevitable that some of you will have experiences ranging from the ridiculous to the horrifying to the horrifyingly ridiculous. But don’t just keep them to yourself, share them with Consumerist. [More]
7 Things To Keep In Mind When Shopping This Weekend
By November 21, 2012
Though some of us plan on spending this holiday weekend the traditional way — hiding in our room, away from the shame of being caught drinking directly from the gravy boat — some of you will be out shopping and spending. And like any risky expedition, it’s best to go into Black Friday sales fully prepared. [More]
