If I Rebook At A Holiday Inn I "Favorited," I Expect The Hotel To Be In The Same Location

If I Rebook At A Holiday Inn I "Favorited," I Expect The Hotel To Be In The Same Location

In the five years I’ve been writing for Consumerist, I’ve read plenty of hotel horror stories and complaints, but this is a new one. Using the “Favorites” option on his HolidayInn.com account, reader Andy booked a stay at a Holiday Inn Express that he had gone to before and enjoyed. When he arrived at the same location, it was now a “Mission Inn.” They told him the Holiday Inn had moved down the road. The new facility was sub-par compared to what it had been previously and he complained to Holiday Inn corporate, they basically said “tough noogies.” Which is how Holiday Inn just lost a life-long customer. [More]

Nothing Can Save You From Hotels Stealing Your Credit Cards

A call with Washington Mutual confirms that besides vigilance, there’s nothing you can do to stop hotels from stealing your credit card information.

Hotel Workers Arrested For Stealing Guest Credit Cards

Hotel Workers Arrested For Stealing Guest Credit Cards

10 owners, managers and employees of 7 Joliet area hotels were arrested last night for selling guest credit card numbers. A scam, authorities say, that could be going on across the nation.