Julie has followed the recent tsuris over Hobby Lobby’s new store in New Jersey and its lack of merchandise related to Hanukkah or other Jewish holidays. She had a similar dispute with competing big-box craft store Michaels, but resolved it in a different way. Instead of taking to the Internet, she wrote to the company president. The response was not what she had expected. [More]
In a statement put out late on Friday afternoon, Hobby Lobby put out what it probably hopes is the last update in the controversy over the Oklahoma-based chain’s lack of Jewish holiday items on its shelves. What started as one customer’s simple search for a bar mitzvah card has become a pre-holiday public relations nightmare for the craft retailer. [More]
Hobby Lobby doesn’t really try to hide that their owners are very devout Christians. If the instrumental hymns on the store’s sound system didn’t clue you in, maybe the evangelical Easter newspaper ads, the company’s legal fight over health insurance reform, or stores being closed on Sunday would be a hint. But does that translate to deliberately excluding merchandise and holiday decorations for other religions? [More]
A Texas woman might be a little absentminded or beginning to suffer from dementia, but says that she didn’t mean to walk out of a craft store with a handful of embroidered iron-on letters. Unfortunately, she was shopping at Hobby Lobby, a chain whose management takes loss prevention almost as seriously as their Christian faith. The store wants the customer and her daughter to pay more than $1,000 in fines and civil penalties for the theft. [More]
Paul Michael at Wise Bread thought that he had found a great deal on throw pillows at his local Hobby Lobby store. Signs advertised ninety percent off! Imagine that, a $50 fancy throw pillow for only five bucks! It was only when he looked closer that he noticed that the “original” prices were surprisingly high for mass-produced pillows: about $90 to $120. Research online showed similar pillows from the same company for sale for around half that. Just what was going on here? [More]
A Hobby Lobby employee asked Joe to leave his Maxpedition Versipack–I was going to call it a man purse, but it’s so aggressively utilitarian that I think it gets a pass–at the front counter before he shopped in the store. That’s unfriendly but not that weird, considering the loss-prevention strategies some stores use. However, they let his wife continue with the exact same bag attached to her hip, I guess because women can’t steal. [More]
Michael says the first bullet point on the Return Policy plaque at his local Hobby Lobby (and also online) reads, “If for any reason you need to return merchandise purchased at Hobby Lobby, please return the product with the original sales receipt within 60 days of purchase.” That sounds great–you can shop with confidence that they’ll handle returns without too much trouble–but the reality is that the store can and will refuse any return, with or without a receipt, if someone there thinks it might lose them money in the short term. [More]
A tipster in Louisville, Kentucky snapped this photo of a small warning sign taped to the window of his local Hobby Lobby. According to the sign, the store reserves the right to go through pretty much anything you happen to be carrying with you, plus your car. But shoppers shouldn’t feel too bad, because the sign says you can refuse and be escorted from the premises. [More]
Liz is wondering what’s going on at her local Hobby Lobby. She’s a professional doll maker and she buys a lot of supplies from the craft store chain every month. So far, she and her husband have been able to use the company’s in-store coupons for separate purchases even if they stand together in line at the register, but it looks like her Hobby Lobby may be cracking down on that. Should it? [More]
People, it’s June! Why is Hobby Lobby selling Christmas wreaths?! Two years ago Hobby Lobby rolled out the trees in August. Last year they decked the halls in July. We’re going to celebrate Christmas all through 2015 at this rate. Seriously Hobby Lobby, call us if you ever decide to throw one of those “We’ve Gone Crazy!” sales. We’ll totally vouch for you. Hit the jump for some unreasonably unseasonal pictures. [More]
The big box craft store Hobby Lobby famously places full-page, Christian-themed ads every Easter in newspapers in the markets where it has stores. They also make this message the centerpiece of their Web site during the period right before and after Easter, with a religious messages where normally one would find information about sales on picture frames and sock yarn.
Sarah tells Consumerist that she noticed this when she visited the chain’s site to print out a coupon, and wrote to the company to tell them that she was offended. A Hobby Lobby representative answered that he was sorry that she was offended, but the company believes that it would conversely be “truly insensitive” not to share their religious message with all customers, Christian or not.
Last year we had to wait until August before Hobby Lobby busted out the Christmas cheer. Not this year! They’ve got things rolling in July, baby. And no, this isn’t a “Christmas in July” sale.
The CPSC would like you to know that the Hobby Lobby has a couple easter-themed recalls.