Even in this era of over-sharing and supposed transparency, most people don’t want their medical files shared with anyone who doesn’t absolutely need to see them. But all it takes is one person to not pay attention when stuffing envelopes for private medical documents to be shared with the world. [More]
Last January, a woman in California says she was billed by a hospital for a treatment she never received. She took her complaint to the folks at California Watch, who published a story about her predicament. But when a local newspaper went to verify the information, the hospital’s CEO had absolutely no problem showing up at the reporter’s door to rifle through that patient’s file without her permission. [More]
There are two important lessons that we can take away from M’s e-mail about trying to return an unopened, unused blood glucose meter to Target. First: never, ever, ever purchase a gift for someone at Target without also giving them the receipt. Consider laminating it, then stapling it to the recipient’s forehead. Second: when you receive a marketing call, think critically about who could have sold your name, or whether the entire call might be a scam. [More]
Sarek tells the story of how he was able finally get a “certificate of creditable coverage” from his COBRA administrators. After many moons of pleas, what it finally took was writing a physical letter to the presidents of each four companies at the same time. At the top of the letter was the address of each of the other companies so that all knew that he was showing off their unsightly bits to the other. [More]
If someone says “HIPAA” and you think they might be talking about a herd of hippos, you got some reading to do. The “Health Insurance Portability and Accountability Act” protects the health insurance workers and their families when they lose their jobs, and also protects the confidentiality of patients’ records. Like all big laws, it’s a bit of a thicket to navigate, so the World Privacy Forum just published a “Patient’s Guide to HIPAA” to help chop your way through it. Check it out and bone up on your rights.
Blue Cross Blue Shield Of Georgia Sends 202,000 Letters Containing Personal Information To The Wrong Addresses
Well, if you’re having a bad day at work, rest assured that someone in Georgia is having a worse one. The Journal-Constitution is reporting that 202,000 Blue Cross Blue Shield of Georgia customers had their personal information exposed, including (in some cases) their social security numbers, thanks to an error in the computerized mailing system. The system was apparently used before it was tested.
When Eric Drew was in the hospital being treated for leukemia five years ago, a lab technician stole his personal information and began opening up credit card accounts in his name.