Hilton Tells Loyal Customer He's Not Important Enough To Get Reservation Changed

Hilton Tells Loyal Customer He's Not Important Enough To Get Reservation Changed

When Mr. Glassman tried to change his reservation date at a DC Hilton, a hotel clerk told him he couldn’t do that because a large group was checking in and, “There won’t be anyone on the desk to accommodate you.” When he asked for clarification, that no matter what time he checked in during that day, no one would be able to help him, the answer was in the affirmative. So Glassman, a frequent Hilton customer, canceled his reservation, all his future reservations, and all those of the rest of his 21-member law firm. When Hilton corporate caught word, “gaskets were blown” and they took it as a “training opportunity,” but by that time, they lost Glassman’s business for good.

Thanks, Doubletree Hotel, For Not Even Apologizing After Messing Up My Wedding Reservations

Thanks, Doubletree Hotel, For Not Even Apologizing After Messing Up My Wedding Reservations

Readers Brandon and Eleanor made reservations back in November for their wedding this June, but in May found out that the Doubletree Hotel had only reserved a small fraction of the rooms they requested. This started off a chain of bad service that included weddings guests not able to book their rooms at the quoted rate, unauthorized charges to Eleanor’s credit card, and unexpected fees for handing out gift bags. What a headache.

Don't Get Charged An Occupancy Tax For A Hotel Room You Never Occupied

Don't Get Charged An Occupancy Tax For A Hotel Room You Never Occupied

Michael canceled his Hilton Hotel reservation with less than 24 hour notice and got charged the full-room rate of $189. This post is not about that. Michael knows and accepts that this is the policy. Rather, this is about $25. The $25 “occupancy tax” the Hilton tacked on. Michael wasn’t about to be charged an occupancy tax for a room he never occupied. After talking to three different people for two days, he finally got Hilton refund the charge. “I thought other readers may like to know about this story and to be on the look out for stupid taxes that aren’t valid when you cancel a hotel room,” Michael writes.

A Double Dose Of Bed Bug Related Hotel Complaints

A Double Dose Of Bed Bug Related Hotel Complaints

We’d been hearing that the bed bug epidemic has hit hotels, but we didn’t really believe it. Then we got 2 hotel bed bug complaints in 48 hours. The first concerns the Hilton on Kearny Street in San Francisco. Oddly enough, the second also concerns the great state of California, but a different hotel. The Best Western Ocean View in Santa Monica. But first things first.

Everyones Likes Spinach In Their Omelettes!

Everyones Likes Spinach In Their Omelettes!

Paris Can’t Get Discount At Glasgow Hilton

Paris Can’t Get Discount At Glasgow Hilton

Even Paris Hilton can’t get a discount at the Hilton. Well, at least when not requesting one for no specific reason and failing to identify herself over the telephone.