Michael canceled his Hilton Hotel reservation with less than 24 hour notice and got charged the full-room rate of $189. This post is not about that. Michael knows and accepts that this is the policy. Rather, this is about $25. The $25 “occupancy tax” the Hilton tacked on. Michael wasn’t about to be charged an occupancy tax for a room he never occupied. After talking to three different people for two days, he finally got Hilton refund the charge. “I thought other readers may like to know about this story and to be on the look out for stupid taxes that aren’t valid when you cancel a hotel room,” Michael writes.
We’d been hearing that the bed bug epidemic has hit hotels, but we didn’t really believe it. Then we got 2 hotel bed bug complaints in 48 hours. The first concerns the Hilton on Kearny Street in San Francisco. Oddly enough, the second also concerns the great state of California, but a different hotel. The Best Western Ocean View in Santa Monica. But first things first.