hewlettpackard

Consumerist

• success stories

  Reader Receives $900 For Broken Laptop In Small Claims Court

  Ryan in North Dakota bought a very nice HP laptop in 2007. This particular model, he DV6000, has a certain flaw, and HP extended the warranty to cover inevitable repairs. But when the computer broke down for the second time at the tender age of two and a half years, and HP wouldn't repair it for free, he was angry. He had expected to get at least four years' use out of the laptop. More »

  2:45 PM on Fri Oct 23 2009
  By Laura Northrup
  10,228 views, 106 comments

  Most discussed thompson: "I spent $1,150 on this laptop expecting to get at least four full years of use out of it. I more »

• hot laptops

  Reader Says HP Knows Old Laptops Are Rotten, Doesn't Care

  Bobby thinks he's spotted a widespread problem with the HP laptop he bought a year and a half ago. His computer runs too hot and burns itself from the inside out, roasting its innards. More »

  9:30 AM on Mon Aug 31 2009
  By Phil Villarreal
  9,199 views, 125 comments

• stupid shipping gang

  HP Throws In Free Wooden Pallet With Every Power Cord Purchase

  We know not all of our readers agree on our stupid shipping gang posts, but here's one we can all get behind: you probably don't need to deliver a ten-foot power cord in a large box on a wooden pallet. More »

  4:34 PM on Fri Aug 21 2009
  By Alex Chasick
  17,703 views, 89 comments

  Most discussed KTK1990: Also HP doesn't accept boxes again. I have had multiple times where I had to send my HP notebook more »

• laptops

  HP Ruins Yet Another Laptop Repair—Three Times And Counting

  Tyler needs his laptop repaired, but he's got the bad luck to own an HP product. If you read Consumerist regularly you know that Hewlett-Packard has one of the worst track records for taking care of its customers. The last time we posted a complaint, the person who reached out to us from the corporate side was a third party at a PR firm hired by HP, if that tells you anything about how little they care about doing a good job. Read Tyler's recap below and remember it the next time you're in the market for a computer. More »

  9:34 PM on Mon Jun 22 2009
  By Chris Walters
  10,169 views, 78 comments

  Most discussed dave_coder: Wow that's a pretty strong statement by Consumerist in the top paragraph. You guys do realize that HP sells far more »

• fire

  HP Calls About Pants Burnin' Laptop

  HP called Consumerist about our inquiry about Jillian's sparking and flaming HP dv2845se laptop adapter that she says burned a hole in her pants and caused a welt on her leg. Jillian had also alleged that HP customer service, regular and escalated, was both unresponsive and rude. HP told us.... More »

  2:20 PM on Thu May 21 2009
  By Ben Popken
  10,000 views, 71 comments

  Most discussed calquist: My Toshiba got insanely hot to the point that I would put icepacks under it. Turns out it was just more »

• fire

  HP Adapter Catches Fire, Burns Pants, Execs Ignore

  UPDATE: HP Calls About Pants Burnin' Laptop

  Pants pants, burning bright, in my house in the night, thanks to a malfunctioning power adapter for the HP dv2845se. It's no Blake but it is what happened to reader Jillian Madison. While she was using her laptop, her adapter started sparking and burst into flames, burning a hole in her pants and causing a welt on her legs. Now, after dozens of phone calls and emails to HP executive support and HP executives, and 6 weeks of waiting, she hasn't heard a thing back from HP, though she says some reps have given her an earful of rudeness. More »

  11:34 AM on Tue May 19 2009
  By Ben Popken
  6,912 views, 82 comments

• customer service

  HP Will Fix Your O And P Keys For $298...Oh Hell Just Buy A New Laptop

  Randy tried to get new O and P keys for his HP laptop. The outsourced, English-is-not-his-first-language, customer service rep won't sell or send him the keys and instead insists that Randy sit in for a $298 repair. Blithely indifferent to Randy's increasing incredulity and rage, the customer service rep suggests that for that amount of money, Randy should just buy a new laptop for $400. That's right, a new laptop because two of the keys are bad. The ridiculous chat transcript, inside... More »

  12:48 PM on Fri Apr 10 2009
  By Ben Popken
  22,439 views, 154 comments

  Most discussed Knippschild: Is it just me, or was Randy acting like a spoiled little brat the entire time? more »

• hewlett packard

  Reader Uses HP Executive Customer Service Number, Great Success!

  Chris reports getting sweet satisfaction from HP after he searched for their executive customer service number on our site and gave them a ring: More »

  3:39 PM on Tue Apr 7 2009
  By Ben Popken
  6,965 views, 13 comments

• success stories

  HP Makes Up For Sending Reader "Repaired" Laptop Filled With Viruses

  Aaron is happy to report that he has gotten resolution with his complaint about HP's repair center sending him back his laptop filled with viruses. Good thing for HP that Aaron is honest, otherwise he could probably have three laptops right now, as three different HP reps contacted him about his story. On March 9th he wrote us: More »

  12:53 PM on Fri Mar 13 2009
  By Ben Popken
  9,041 views, 24 comments

  Most discussed Michael Worth: But only because The Consumerist covered the story. Had it not been for The Consumerist, Aaron would still be screwed. more »

• hewlett-packard

  After Massive Runaround, HP Sends Your Laptop Back Filled With Viruses

  HP is known for its incompetent repair process, but what makes Aaron's case special is that at the end they decide to kick it up a notch. When he sends his computer in and gets it back from the repair center, HP has so ever so graciously filled it with free spyware and viruses. More »

  2:04 PM on Tue Mar 3 2009
  By Ben Popken
  27,848 views, 97 comments

  Most discussed shepd: Booting from USB is often iffy (although it's getting better). Remove the DVD drive from the enclosure, pop it more »

• success stories

  Update: HP Laptop Runs 200°F, Support Says "Buy A Cooling Mat"

  The boy whose HP was running 200°F and was told by tech support to "buy a cooling mat" used some of the higher-up phone numbers readers posted in the comment on the original post to get in touch with a Senior Case Manager. Despite being out of warranty, they reopened the case and had him send in his laptop. Lo and behold, they fixed it! "It is running great now," writes Travis. Huzzah!

  7:14 PM on Wed Jan 28 2009
  By Ben Popken
  9,956 views, 36 comments

  Most discussed cunninglinguine: This is why it's a good idea to clean out your exhaust vents and ensuring your fans are working. more »

• hp

  Reach Hewlett-Packard Executivce Customer Service

  Expedite a quagmired Hewlett-Packard issue by calling their executive customer service at 1-800-756-0608 option 7. A guy named Tim Metcalf might be the one who helps you, or Dan or Yunsil. Their lines open at 8am, PST. (Photo: orangegeeky)

  10:22 AM on Thu Jan 22 2009
  By Ben Popken
  5,433 views, 21 comments

• hewlett-packard

  HP Laptop Runs 200°F, Support Says "Buy A Cooling Mat"

  UPDATE: Problem solved. More »
• american express

  Morning Deals

  Highlights From Dealnews

  • Graveyard Mall: Wooden Roll-top Desk Organizer for $9 + $6 s&h
  • Amazon.com: Columbia Sportswear Men's Shoes from $19 + $5 s&h
  • Amazon.com: Green Mountain K-Cup 50-Packs for $9 + $6 s&h

  Highlights From Dealhack

  • Circuit City: Element FLX3711B 37-inch LCD HDTV $600
  • American Express: Up to 5% Cash Back on Purchases with SimplyCash Business Card
  • Geeks: Refurbished Dual AMD Opteron Rack Mount Servers from $200

  Highlights From Buxr

  • Hewlett Packard: $500 off $1399 HP Pavilion Notebooks w/ code NB0915
  • Frys.com: Western Digital GreenPower 500GB Serial ATA/300 Hard Drive for $69.99 + shipping
  • Edmund Scientific: $25 Off $50 or more w/ coupon code ES25

  8:15 AM on Tue Sep 16 2008
  By Ben Popken
  929 views, 4 comments

  Most discussed Daveinva: A request for Consumerist-- can you tag your "Morning Deals" posts? Sometimes these deals last longer than a day, and more »

• shopping

  Morning Deals

  • 6PM.com: DC Brand Shoes $20 + S/H, all sizes/styles, 856 to choose from
  • Nicorette: free pack of Nicorette White Ice Mint (warning, site is slow)
  • Circuit City: Panasonic SH-FX85 Wireless Multi-Room Speaker Kit for $44.96, requires in-store pickup

  Highlights From Buxr

  • Hewlett Packard: $400 Off $999 or more for Desktop Purchase w/ coupon code: DT1158 (Good for 2250 uses)
  • NewEgg: Targus Notebook Wireless Optical Mouse for $8.99 w/ Free shipping after $20 off coupon code: EMCAKAKAK
  • Buy.com: Av Lab Solar Backpack Charger for $29.99 w/ Free shipping after rebate

  Highlights From Dealhack

  • Best Buy: Toshiba Satellite Dual Core Notebook PC $500
  • Geeks.com: Canon Pixma iP6210D Color Inkjet Photo Printer $35 with Coupon
  • Musicnotes.com: 20% or 30% off Guitar Guru Interactive Lessons with Coupons

  8:49 AM on Wed Sep 10 2008
  By Ben Popken
  879 views, 11 comments

  Most discussed Andon: This promo code you entered is only available for specific programs. Newegg isn't letting me use that promo code. Anyone more »

• spy cameras

  Morning Deals

  • WarCry: Free Warhammer Online Beta 10 days
  • Amazon: Kitchen deals for under $7, all eligible for 4 for 3 promotion
  • Buy.com: Logitech G51 Gaming Speakers for $71.99 Shipped After Rebate

  Highlights From Buxr

  • Deal Extreme: Rechargeable Digital Pin-hole Spy Camera + USB Drive Disgused as Working Pen for $35.53 w/ Free shipping
  • HP Home : New stackable Laptop coupon, up to $350 off $999 w/ coupon code NB3325
  • OfficeMax: Oscillating 16" Pedestal Fan for $7.99 + $7.95 Shipping

  Highlights From Dealhack

  • OfficeMax: Olympus FE-320 8MP Digital Camera $120 Shipped
  • Shoebuy: Pay via PayPal & Save $20 off Shoe Orders of $50+ and get Free Shipping
  • Bike Nashbar: Save 10%, 15%, or 20% off Entire Order with Coupon Discounts

  8:59 AM on Tue Sep 9 2008
  By Ben Popken
  822 views, 2 comments

  Latest by ratsgnawingatmyface: Hope they add 2 days to the 10 day trial to compensate for the time it will take some people more »

• hewlett-packard

  Hewlett-Packard Crowned Head Of The Stupid Shipping Gang After Packing 32 Sheets Of Paper In 17 Boxes

  Leading the stupid shipping gang takes creative incompetence, and Hewlett-Packard is clearly up to the task. Other companies might have turned to email when faced with the challenge of shipping sixteen software licenses. Not Hewlett-Packard! HP went looking for a box. A really big box, which they filled with sixteen smaller boxes, each containing two precious pieces of paper ensconced in a layer of protective foam. More »

  1:45 AM on Sat Jul 19 2008
  By Carey Alexander
  59,296 views, 67 comments

  Latest by BurgessServius: The answer of it being an almost entirely automated system is the only way I can think of explaining this more »

• usps

  The Post Office Will Pay Out Your Insurance Claim... If Their Employees Admits To Abuse

  The post office won't pay Alauna's insurance claim for a damaged Hewlett-Packard laptop unless one of their employees admits to intentionally abusing her package. More »

  2:30 PM on Sat Jul 12 2008
  By Carey Alexander
  29,229 views, 63 comments

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