Consumerist
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success stories
Reader Receives $900 For Broken Laptop In Small Claims Court
Ryan in North Dakota bought a very nice HP laptop in 2007. This particular model, he DV6000, has a certain flaw, and HP extended the warranty to cover inevitable repairs. But when the computer broke down for the second time at the tender age of two and a half years, and HP wouldn't repair it for free, he was angry. He had expected to get at least four years' use out of the laptop. More » -
success stories
HP Makes Up For Sending Reader "Repaired" Laptop Filled With Viruses
Aaron is happy to report that he has gotten resolution with his complaint about HP's repair center sending him back his laptop filled with viruses. Good thing for HP that Aaron is honest, otherwise he could probably have three laptops right now, as three different HP reps contacted him about his story. On March 9th he wrote us:
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hewlett-packard
After Massive Runaround, HP Sends Your Laptop Back Filled With Viruses
HP is known for its incompetent repair process, but what makes Aaron's case special is that at the end they decide to kick it up a notch. When he sends his computer in and gets it back from the repair center, HP has so ever so graciously filled it with free spyware and viruses. More » -
success stories
Update: HP Laptop Runs 200°F, Support Says "Buy A Cooling Mat"
The boy whose HP was running 200°F and was told by tech support to "buy a cooling mat" used some of the higher-up phone numbers readers posted in the comment on the original post to get in touch with a Senior Case Manager. Despite being out of warranty, they reopened the case and had him send in his laptop. Lo and behold, they fixed it! "It is running great now," writes Travis. Huzzah! -
hewlett-packard
Hewlett-Packard Crowned Head Of The Stupid Shipping Gang After Packing 32 Sheets Of Paper In 17 Boxes
Leading the stupid shipping gang takes creative incompetence, and Hewlett-Packard is clearly up to the task. Other companies might have turned to email when faced with the challenge of shipping sixteen software licenses. Not Hewlett-Packard! HP went looking for a box. A really big box, which they filled with sixteen smaller boxes, each containing two precious pieces of paper ensconced in a layer of protective foam.
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usps
The Post Office Will Pay Out Your Insurance Claim... If Their Employees Admits To Abuse
The post office won't pay Alauna's insurance claim for a damaged Hewlett-Packard laptop unless one of their employees admits to intentionally abusing her package. More » -
taking it seriously
Hewlett-Packard Takes Shipping Malware-Infested USB Sticks Very Seriously
WHO: Hewlett-Packard
WHAT: A batch of USB keys for HP's line of ProLiant servers have been shipped infected with the worms W32.Fakerecy and W32.SillyFDC. Both can allow attackers to take over a system.
WHERE: HP ships USB sticks with malware [CNET] (Thanks to Jimbo!)
THE QUOTE: "HP takes all quality issues very seriously. Because the keys involved are used to install optional floppy-disk drives, this only affects the USB Floppy Drive Key kit which is a very low volume option and impacts a very small percentage of our ProLiant customer base. We've determined root cause and are fully confident that we have resolved this event. To date, no customers have reported this issue."
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planned obsolescence
HP Won't Issue New Drivers For Leopard, Tells You To Buy A New Printer
Matt's Officejet 6110 scans perfectly under Ubuntu, but won't play nice with Leopard. When Matt called HP for support, he was told that the company has no plans to issue new drivers so he should just buy a new printer. To soften the blow, the tech mentioned HP's trade-in program, which would give Matt a whopping $16 for his printer. More » -
complaints
HP Takes Three Months To Repair Laptop, Then Ships It To The Wrong Address
Hewlett-Packard took over three months to fix reader Mark's ailing laptop, which they then shipped to the wrong address. HP charged Mark several hundred dollars for the repairs in July, and gave an expected delivery date of August 5. In early September, Mark was told that the laptop would definitely ship by September 24. On October 10, Mark learned - after sending an email to the CEO and leaving ten messages - that his laptop could not be repaired, and that he would instead receive a new Compaq Presario by October 23. The laptop finally shipped on October 25 to Lavergne, Tennessee. Mark lives in Iowa. More » -
spying
Hewlett-Packard Is Listening
In their January issue Harper's published excerpts from "emails and other documents related to Project Kona II, a surveillance operation run by private investigators hired by Hewlett-Packard last January to identify a source of leaks of confidential HP information to the press." As a part of the program, HP obtained phone records under false pretenses and spied on reporters from New York Times, BusinessWeek, the Wall Street Journal, and CNET News: More » -
ftc
FTC Asks Court to Order Permanent Halt To Pretexting
The FTC asked a district court to announce a forever ban against businesses using false pretenses, or "pretexting," to acquire customers phone records and then sell them to third parties. More » -
hewlett-packard
9 More Hewlett-Packard Company Secrets From A Former Employee
A former Hewlett-Packard worker who could barely wait for their non-disclosure-agreement to end so they could spill company secrets to The Consumerist has more, along with clarifications about what was posted yesterday. More » -
complaints
Soldier in Iraq Shoots Crappy HP Printer
Loosely in honor of 9/11, here's an American soldier in Iraq expressing his dissatisfaction with an HP printer. With his automatic rifle. According to the original post on Break.com, after they sent this in to HP, they received a free new printer in return. -
hp
Ex-HP CSR Says His Job Really Sucked
Have compassion when you call tech support. That's a real live human on the other end of the line (eventually). More » -
theft
Are Identity Thieves Targeting Idiot Employees?
Consumer Affairs raises an interesting question in its summary of the theft of 26 million social security numbers on a burgled laptop: are these targeted thefts? More » -
ads
Advertising A-Go-Go-Gog
Here's a freakin' roundup of the sweetest commercials floating around this morning. More »
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1-18 of 18 for "Hewlett-Packard"
