Hewlett-Packard

Hewlett-Packard Takes Shipping Malware-Infested USB Sticks Very Seriously

WHO: Hewlett-Packard
WHAT: A batch of USB keys for HP's line of ProLiant servers have been shipped infected with the worms W32.Fakerecy and W32.SillyFDC. Both can allow attackers to take over a system.
WHERE: HP ships USB sticks with malware [CNET] (Thanks to Jimbo!)
THE QUOTE: "HP takes all quality issues very seriously. Because the keys involved are used to install optional floppy-disk drives, this only affects the USB Floppy Drive Key kit which is a very low volume option and impacts a very small percentage of our ProLiant customer base. We've determined root cause and are fully confident that we have resolved this event. To date, no customers have reported this issue."

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10:50 AM on Fri Apr 11 2008
By Carey
1,918 views, 12 comments

Latest by LUV2CattleCall: At least they didn't blame Apple somehow...like when Apple shipped iPods with a free virus and had this to say "as you might imagine, we are upset at Windows for not being more hardy against such viruses, and even more upset more »

planned obsolescence

HP Won't Issue New Drivers For Leopard, Tells You To Buy A New Printer

Matt's Officejet 6110 scans perfectly under Ubuntu, but won't play nice with Leopard. When Matt called HP for support, he was told that the company has no plans to issue new drivers so he should just buy a new printer. To soften the blow, the tech mentioned HP's trade-in program, which would give Matt a whopping $16 for his printer. More »

10:50 AM on Sat Mar 15 2008
By Carey
14,248 views, 147 comments

complaints

HP Takes Three Months To Repair Laptop, Then Ships It To The Wrong Address

Hewlett-Packard took over three months to fix reader Mark's ailing laptop, which they then shipped to the wrong address. HP charged Mark several hundred dollars for the repairs in July, and gave an expected delivery date of August 5. In early September, Mark was told that the laptop would definitely ship by September 24. On October 10, Mark learned - after sending an email to the CEO and leaving ten messages - that his laptop could not be repaired, and that he would instead receive a new Compaq Presario by October 23. The laptop finally shipped on October 25 to Lavergne, Tennessee. Mark lives in Iowa. More »

2:20 PM on Sat Dec 1 2007
By Carey
7,566 views, 56 comments

Latest by revrandy: I was referred to this site today, I am so glad I found it. Like many others I have been having major problems with HP repair. Last fall my notebook went in for a new motherboard (it was 8 months more »

spying

Hewlett-Packard Is Listening

In their January issue Harper's published excerpts from "emails and other documents related to Project Kona II, a surveillance operation run by private investigators hired by Hewlett-Packard last January to identify a source of leaks of confidential HP information to the press." As a part of the program, HP obtained phone records under false pretenses and spied on reporters from New York Times, BusinessWeek, the Wall Street Journal, and CNET News:

FROM: KEVIN HUNSAKER

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1:57 PM on Mon Mar 12 2007
By Meg Marco
1,720 views, 6 comments

ftc

FTC Asks Court to Order Permanent Halt To Pretexting

The FTC asked a district court to announce a forever ban against businesses using false pretenses, or "pretexting," to acquire customers phone records and then sell them to third parties. More »

10:10 AM on Fri Feb 16 2007
By Ben Popken
132 views, Comment

hewlett-packard

9 More Hewlett-Packard Company Secrets From A Former Employee

A former Hewlett-Packard worker who could barely wait for their non-disclosure-agreement to end so they could spill company secrets to The Consumerist has more, along with clarifications about what was posted yesterday. More »

9:09 AM on Thu Feb 15 2007
By Ben Popken
11,811 views, 15 comments

hewlett-packard

14 Hewlett-Packard Company Secrets From A Former Employee

UPDATE: 9 More Hewlett-Packard Company Secrets From A Former Employee More »

complaints

Soldier in Iraq Shoots Crappy HP Printer

Loosely in honor of 9/11, here's an American soldier in Iraq expressing his dissatisfaction with an HP printer. With his automatic rifle. According to the original post on Break.com, after they sent this in to HP, they received a free new printer in return.

2:02 PM on Mon Sep 11 2006
By Ben Popken
752 views, 23 comments

hp

Ex-HP CSR Says His Job Really Sucked

Have compassion when you call tech support. That's a real live human on the other end of the line (eventually). More »

12:24 PM on Fri Aug 25 2006
By Ben Popken
595 views, 5 comments

theft

Are Identity Thieves Targeting Idiot Employees?

Consumer Affairs raises an interesting question in its summary of the theft of 26 million social security numbers on a burgled laptop: are these targeted thefts? More »

5:55 AM on Tue May 23 2006
By consumerist.com
102 views, 6 comments

ads

Advertising A-Go-Go-Gog

Here's a freakin' roundup of the sweetest commercials floating around this morning. More »

Consumerist

Xbox Live Won't Refund Points For Game They Can't Deliver

Gawker Media Network