You gotta hand it to Hewlett Packard—they’re able to improvise quickly when it comes to making up excuses. Dustin wrote to let us know that so far, over the three weeks that HP has had his laptop in for repair, he’s heard these reasons for why they haven’t sent it back yet:
- laptop warranty voided because of dog hair under keyboard
- repair placed on hold because they need to reformat the hard drive
- hard drive needs to be replaced
- OS could not be replaced because product sticker in back was gone
It may not surprise you to find out that Dustin sent in the notebook to have the AC jack repaired, because it had started to come loose and the power cord wouldn’t stay securely connected. The keyboard, hard drive, and OS were all just fine.