Consumerist
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hot laptops
Reader Says HP Knows Old Laptops Are Rotten, Doesn't Care
Bobby thinks he's spotted a widespread problem with the HP laptop he bought a year and a half ago. His computer runs too hot and burns itself from the inside out, roasting its innards. More » -
stupid shipping gang
HP Throws In Free Wooden Pallet With Every Power Cord Purchase
We know not all of our readers agree on our stupid shipping gang posts, but here's one we can all get behind: you probably don't need to deliver a ten-foot power cord in a large box on a wooden pallet.
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laptops
HP Ruins Yet Another Laptop Repair—Three Times And Counting
Tyler needs his laptop repaired, but he's got the bad luck to own an HP product. If you read Consumerist regularly you know that Hewlett-Packard has one of the worst track records for taking care of its customers. The last time we posted a complaint, the person who reached out to us from the corporate side was a third party at a PR firm hired by HP, if that tells you anything about how little they care about doing a good job. Read Tyler's recap below and remember it the next time you're in the market for a computer. More » -
fire
HP Calls About Pants Burnin' Laptop
HP called Consumerist about our inquiry about Jillian's sparking and flaming HP dv2845se laptop adapter that she says burned a hole in her pants and caused a welt on her leg. Jillian had also alleged that HP customer service, regular and escalated, was both unresponsive and rude. HP told us.... More » -
fire
HP Adapter Catches Fire, Burns Pants, Execs Ignore
UPDATE: HP Calls About Pants Burnin' Laptop
Pants pants, burning bright, in my house in the night, thanks to a malfunctioning power adapter for the HP dv2845se. It's no Blake but it is what happened to reader Jillian Madison. While she was using her laptop, her adapter started sparking and burst into flames, burning a hole in her pants and causing a welt on her legs. Now, after dozens of phone calls and emails to HP executive support and HP executives, and 6 weeks of waiting, she hasn't heard a thing back from HP, though she says some reps have given her an earful of rudeness. More »
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customer service
HP Will Fix Your O And P Keys For $298...Oh Hell Just Buy A New Laptop
Randy tried to get new O and P keys for his HP laptop. The outsourced, English-is-not-his-first-language, customer service rep won't sell or send him the keys and instead insists that Randy sit in for a $298 repair. Blithely indifferent to Randy's increasing incredulity and rage, the customer service rep suggests that for that amount of money, Randy should just buy a new laptop for $400. That's right, a new laptop because two of the keys are bad. The ridiculous chat transcript, inside... More » -
hewlett packard
Reader Uses HP Executive Customer Service Number, Great Success!
Chris reports getting sweet satisfaction from HP after he searched for their executive customer service number on our site and gave them a ring: More » -
hp
Reach Hewlett-Packard Executivce Customer Service
Expedite a quagmired Hewlett-Packard issue by calling their executive customer service at 1-800-756-0608 option 7. A guy named Tim Metcalf might be the one who helps you, or Dan or Yunsil. Their lines open at 8am, PST. (Photo: orangegeeky) -
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american express
Morning Deals
Highlights From Dealnews
- Graveyard Mall: Wooden Roll-top Desk Organizer for $9 + $6 s&h
- Amazon.com: Columbia Sportswear Men's Shoes from $19 + $5 s&h
- Amazon.com: Green Mountain K-Cup 50-Packs for $9 + $6 s&h
- Circuit City: Element FLX3711B 37-inch LCD HDTV $600
- American Express: Up to 5% Cash Back on Purchases with SimplyCash Business Card
- Geeks: Refurbished Dual AMD Opteron Rack Mount Servers from $200
- Hewlett Packard: $500 off $1399 HP Pavilion Notebooks w/ code NB0915
- Frys.com: Western Digital GreenPower 500GB Serial ATA/300 Hard Drive for $69.99 + shipping
- Edmund Scientific: $25 Off $50 or more w/ coupon code ES25
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shopping
Morning Deals
- 6PM.com: DC Brand Shoes $20 + S/H, all sizes/styles, 856 to choose from
- Nicorette: free pack of Nicorette White Ice Mint (warning, site is slow)
- Circuit City: Panasonic SH-FX85 Wireless Multi-Room Speaker Kit for $44.96, requires in-store pickup
- Hewlett Packard: $400 Off $999 or more for Desktop Purchase w/ coupon code: DT1158 (Good for 2250 uses)
- NewEgg: Targus Notebook Wireless Optical Mouse for $8.99 w/ Free shipping after $20 off coupon code: EMCAKAKAK
- Buy.com: Av Lab Solar Backpack Charger for $29.99 w/ Free shipping after rebate
- Best Buy: Toshiba Satellite Dual Core Notebook PC $500
- Geeks.com: Canon Pixma iP6210D Color Inkjet Photo Printer $35 with Coupon
- Musicnotes.com: 20% or 30% off Guitar Guru Interactive Lessons with Coupons
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spy cameras
Morning Deals
- WarCry: Free Warhammer Online Beta 10 days
- Amazon: Kitchen deals for under $7, all eligible for 4 for 3 promotion
- Buy.com: Logitech G51 Gaming Speakers for $71.99 Shipped After Rebate
- Deal Extreme: Rechargeable Digital Pin-hole Spy Camera + USB Drive Disgused as Working Pen for $35.53 w/ Free shipping
- HP Home : New stackable Laptop coupon, up to $350 off $999 w/ coupon code NB3325
- OfficeMax: Oscillating 16" Pedestal Fan for $7.99 + $7.95 Shipping
- OfficeMax: Olympus FE-320 8MP Digital Camera $120 Shipped
- Shoebuy: Pay via PayPal & Save $20 off Shoe Orders of $50+ and get Free Shipping
- Bike Nashbar: Save 10%, 15%, or 20% off Entire Order with Coupon Discounts
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hp
HP Offers To Fix Your Defective Laptop For Free, Then Changes Its Mind. Twice.
Reader Amy's HP laptop is defective and HP offered to fix it for free—then changed its mind and wanted $800. Amy asked them to return the laptop, and when she got it back, she found that it was even more broken than when she sent it in. She contacted HP again and again they offered to fix it for free. This time, they let the laptop sit around for 3 weeks before calling her to let her know that they were voiding her warranty because of "liquid damage." Amy says the first repair ticket has no mention of this mysterious liquid damage...
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hewlett packard
This HP Customer Service Rep Thinks He's A Genteel Salesman
A Consumerist reader called HP to ask whether they could help him with a broken computer. They couldn't, of course, but that didn't stop the CSR from trying to ever-so-politely upsell a brand new HP computer at a low, low price. Thanks for calling HP Total Care for Desktops! What can we do to put you in a new computer today? More » -
repairs
Hungry HP Repair Dept Captures Another Laptop
You gotta hand it to Hewlett Packard—they're able to improvise quickly when it comes to making up excuses. Dustin wrote to let us know that so far, over the three weeks that HP has had his laptop in for repair, he's heard these reasons for why they haven't sent it back yet:
- laptop warranty voided because of dog hair under keyboard
- repair placed on hold because they need to reformat the hard drive
- hard drive needs to be replaced
- OS could not be replaced because product sticker in back was gone
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lawsuits
Possible Class Action Against HP Over Cruddy Pavilion Notebooks
If you own an HP Pavilion Notebook and you've had problems with it—specifically overheating, problems with the power supply, and an inability to update the BIOS—then you might want to contact this law firm and tell them your story. We know class actions rarely help the individual consumer, but they do succeed in punishing the offending company occasionally, and we can't think of a computer company more in need of a good class action smackdown than HP. More » -
hp
5 Ways To Get Your Laptop Back From HP
We think we've cracked HP's business model: they clean up laptops that are sent in for repair, then resell them to a new wave of victims! It would explain both the consistently poor quality of their laptops and the repeated stories of customers who never see their computers again after sending them in for repair. On that note, yet another customer has written to us to say that HP has held on to his laptop for 2+ months now and won't give him any information on when he'll get it back. We think that's probably because they've already repackaged it and sold it, Jake.
Jake asks, "Do you have any suggestions?" Below is a summary of what we know so far about how to get a response from the world's worst computer company. More »
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fail
Thrice Has HP Attempted To Fix This Laptop, And Thrice Has HP Failed
Despite three attempts, HP cannot fix the video vomit that is going on in Willy's laptop. After Willy sent it in for the third time, describing the problem to HP as "Video Related Problem: Lines, Spots, Scrambled," HP replaced the audio PCA and sent it back marked "Repaired."
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worst company in america
Round 28: Sprint vs Hewlett Packard
This is Round 28 in our Worst Company in America contest, Sprint vs Hewlett Packard. Vote which sucks more, inside... More »
hewlett packard
New York, 9:34 PM
Sat Nov 7
7 posts in the last 24 hours
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