Anyone who has returned a rental car with less fuel than agreed to knows full well that rental company employees understand how to read a fuel gauge, because there is money to be made if you’re coming back light on gas. But one Consumerist reader says it’s a different story when you prepay for fuel and you’re the one looking to be reimbursed. [More]
Learn From My Stupid Mistake: Ask For Total If Hertz Offers You An Upgrade
By January 17, 2013
Jon made a Hertz reservation through Hotwire.com, and his grand total was to be $110. At the counter, they offered him an upgrade, for $123. Here’s the problem, and what he wants to warn the Consumerist community about: he failed to clarify that the upgrade would be for $123 more than the original total, not a grand total of $123 and an upgrade fee of only a few bucks per day. [More]
I’m Glad I Didn’t Call Hertz Roadside Assistance For An Actual Emergency
By December 27, 2012
For a recent trip, Michael rented a car from Hertz. It was a hatchback. He had a tiny problem: the key he had opened the doors and started the engine and everything, but didn’t open the hatch. He tried a few different ways to contact customer service, but couldn’t find anyone to help him or didn’t receive an answer. He never needed trunk access during his trip…but what if he had? [More]
5 Major Rental Car Companies Agree To Stop Renting & Leasing Recalled Vehicles
By September 27, 2012
You know what’s a scary thought? Renting a vehicle from a car rental company and then finding out that it’s part of a recall, but was never brought in for the necessary repairs. Then there you are, driving a potentially dangerous vehicle. We’re kind of surprised it took this long, but now Enterprise, Hertz, Avis, Dollar Thrifty and National have agreed to stop leasing vehicles under safety recalls. [More]
