In news that we fear might give cheapo airlines some ideas about how to squeeze more passengers on a plane, a teenage stowaway not only managed to sneak into the wheel well of a jet, but somehow managed to survive sub-freezing temperatures and super-thin air for more than five hours on a flight from California to Hawaii. [More]
For the second year in a row, Hawaiian Airlines has topped a study that ranks 18 commercial carriers according to a formula that accounts for everything from on-time arrivals/departures to baggage handling to customer complaints. On the bottom end of the rankings was American Eagle. [More]
Midwest airlines has topped a Travel & Leisure magazine survey of airline customer service, according to MSN Money.
Midwest scored 75.64 in the 2007 World’s Best Service readers’ poll in the magazine’s June issue. Readers evaluated airlines’ customer service and in-flight service.
The runners-up were JetBlue, Hawaiian Airlines, Southwest, and Sun Country Airlines. Hooray for good customer service!